My husband, myself, and my parents spent the week here. Overall the place was very clean. The living room furniture was tired, old, stained, tattered and worn however. In our unit both bedrooms were located on the 2nd floor. As well as both bathrooms. One side of the stair case was completely open, no handrail just open air all the way up to the 2nd floor. No handrail mounted along the wall on the other side either. My 75 yr old mother lost her balance while climbing up and with no rail anywhere to grab she fell off the open side. She was ok but could’ve been ugly. My parents stayed in the master bedroom and were very comfortable and happy sleeping in the king bed & happy with the master bath tub. My husband and I stayed in the 2nd bedroom with two twin beds and we were as comfortable as a grown up can possibly be in a twin bed lol. We didn’t hear any traffic noise from the busy street – we were tucked away in the back of the property & it was peaceful. Bldg. E I believe. The location of the property is fantastic. Beautiful beach right across the street – great sea turtle viewing! Wow. The swimming was just ok – sharp jagged rocks & murky water in many parts. Now the paddle boarding was awesome. They are available for rent and we enjoyed that. There is a gas station a few blocks north on the same road within walking distance that sells healthy snacks, gifts & souvenirs -- classic flower print Hawaiian shirts, coffee and nuts for very very reasonable prices. I was happily surprised to find fabulous deals for quality gifts there to take home to friends.
Now the bad news: the staff at the front desk and the staff at the restaurant/bar were honestly – not very good. Specifically they were snide, rude, curt, sarcastic and spiteful. No joke. The evidence is here in the reviews – seems management won’t respond to any complaints regarding their unprofessionalism. Just as others have complained it started with the woman at the front desk. I too was taken aback at the abrupt tone she took with my husband right off the bat. She never smiled nor uttered a hospitable word to any of us the entire duration of our visit. No "Welcome to Kahana Villa". No "Enjoy your stay at Kahana Villa". No "Thank you for staying at Kahana Villa". She just looked the other way anytime she saw any of us walk by. It became quite hilarious eventually. A few nights into our stay my husband and I intended to celebrate our wedding anniversary with a drink at Kahana Sands. As we took our seats at the bar I smiled at the bartender. He scowled while trying his very best to ignore us. I noticed he’d also brought his three kids to the bar. Dad was too distracted attending to his children to serve us. And he did not give a rats behind if we got any service at all I assure you. None of the staff there did. It was utterly beguiling. There’s also a lady who waits tables in the same place– she was so curt with us --all I asked for was a cup of coffee – my husband and I got up and walked out before she could take our lunch order. Enough was enough. We wined & dined anywhere but there for the remainder of our trip. We won’t be returning to Kahana Villa.
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- Also Known As:
- Kahana Villa Hotel Lahaina
- Kahana Villa Resort Maui/Lahaina