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“Decent place, but not a luxury resort”

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Kahana Villa Resort
Washington DC, District of Columbia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Decent place, but not a luxury resort”
Reviewed 15 August 2013

Used our timeshare exchange for this resort. Reading the reviews tripadvisor, I knew that this wasn't a new luxury resort, and that was confirmed when we got there. This is an older resort, so doesn't have the nice lobby, lots of activities and the rooms have definately been used. They are now part of a resort group, so the resort activities were shared with the resort across the street, but you couldn't use the other resort facilities and beach chairs etc...

There is beach access across the street and either down a cut-through or 100 yards down the road to a small park. It had some great snorkeling. I saw 4 sea turtles feeding in the shallows in one day.
No restaurant on site, but the brew pub and steak house down the street, easily walkable, were both really good. Plus a convenience store and McDonalds in the shopping center down the street if you need that sort of thing.

Our 2 bedroom unit only had an AC unit in the living room, with the bedrooms upstairs. This was off when we arrived, and was really stifling the first night. We were there in late May and also had a heat spell, so was barely comfortable to sleep at night.

Room Tip: Ask for a unit near the lobby, it's farther from the highway and closer to the beach.
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Stayed May 2013, travelled as a couple
Helpful?
2 Thank Debi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 22 August 2013
Thank you for exchanging into Kahana Villa. We are happy you enjoyed the beach and even saw turtles feeding in the shallows. We are committed to ensuring our guests are experiencing quality and comfort while staying with us, and are sorry you weren't completely satisfied. We appreciate your feedback.
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 August 2013

Location is not the best as its located quit a distance from lahaina, buses are also not the best. The cleaning staff only enters your room once a week to give u fresh towels and dish cloths, if you've ever washed dished you know one is not near enough for a week. The villa itself is above average, however there was a disgusting problem COCKROACHES, on average we killed about 2, 3 per day. I always got my bf to kill em and didn't even think of what they were till the day before we left. When I figured out what they were I was mortified hints this review. Don't plan on ever returning and highly suggest booking another location.

Room Tip: Book a different place
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Tamara6065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 12 August 2013
Thank you for staying at Kahana Villa. We are sorry we did not meet your expectations. As a timeshare resort, we offer a midweek cleaning on weeklong stays in lieu of traditional housekeeping services. Daily visits are available on request. We offer our sincerest apologies for the unwanted visitors. We can assure you their appearance is neither typical nor related to any cleanliness issues. Weather is the prime culprit. Our climate is one of the wettest on the planet and requires us to employ a regimented pest control program. The service has done an excellent job keeping bugs at bay, and we are both surprised and disappointed you were subjected to the intrusion. Thank you for sharing your comments. We appreciate the feedback.
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Travellers are raving about these Lahaina hotels

New York, NY
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 July 2013 via mobile

Stayed at the Kahana Villas Resort July 2013. The location is
Good since it is near the beach but away from downtown Lahaina.
The property has a good pool
Friendly staff and it is equipped with a full kitchen, balcony, living room with a sofa bed, one bathroom and a dining area.
You get maintenance when you need it.
I have stayed here on at least 3 other occasions.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dailynews2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 31 July 2013
Thank you for staying at Kahana Villa. We are happy our location was convenient and our staff friendly. We appreciate your generous review hope to have you back soon. Mahalo!
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Vallejo, California
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2013

Clean but dated and small. We stayed in E bldg for 2 wks. It was noisy, near the freeway.Kitchen cabinets were dark and old. The pots and pans do not have covers except 1 out of 3. The bed is very soft and sagging in the middle. My husband had to sleep on the floor because the bed was too uncomfortable. The room was ok size. The kitchen was very small. It was convenient to have washer and drier with detergent provided. The housekeeper kept the room clean. The new towels did not smell fresh. The garden outside was clean and well maintained. If you want to stay here, then ask for upper units facing the ocean. The front desk has limited hours.

Room Tip: Choose upper rooms and not in bldg E.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Goodlife9886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 31 July 2013
Thank you for taking the time to review your stay at Kahana Villa. We are committed to providing our guests with world-class accommodations. We are sorry to didn't meet your expectations to the fullest. Your feedback will help us address the concerns you raise and make a future visit that much more enjoyable.
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Clovis, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2013

We stayed in unit F410 which is newly remodeled! The bathroom and kitchen have been completely upgraded with granite. The furniture in the bedroom and living room are brand new as well and it has a new flat screen TV. This corner unit has an amazing view off the lanai! We went in February of 2013 and we were able to see several whales while on the lanai. The amazing sunrise and sunset views makes this unit memorable. Although this unit is across the street from the beach, there is easy access to the beach. There is an area near the rocks where you can spot several giant sea turtles as they come up on shore. The resort also has a pool / spa / bbq area which is nice and we used on several occasions. The downside is that there is limited front desk hours but we never had an issue to where we needed them. We loved this unit so much that when we go back in the end of July 2013, we will be staying in the same unit. It is a 1bdrm but it sleeps 4 as there is a brand new sofa bed in the living room.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Reshmi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 31 July 2013
Thank you for reviewing your stay at Kahana Villa. We are happy you enjoyed our renovated accommodations with an amazing view! We are thrilled that watching the sunrise and sunset from the lanai made this an unforgettable trip. It sounds like you had a great time on the beach and using our pool, spa and barbeque areas. We look forward to welcoming you back!
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Montana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2013

My husband, myself, and my parents spent the week here. Overall the place was very clean. The living room furniture was tired, old, stained, tattered and worn however. In our unit both bedrooms were located on the 2nd floor. As well as both bathrooms. One side of the stair case was completely open, no handrail just open air all the way up to the 2nd floor. No handrail mounted along the wall on the other side either. My 75 yr old mother lost her balance while climbing up and with no rail anywhere to grab she fell off the open side. She was ok but could’ve been ugly. My parents stayed in the master bedroom and were very comfortable and happy sleeping in the king bed & happy with the master bath tub. My husband and I stayed in the 2nd bedroom with two twin beds and we were as comfortable as a grown up can possibly be in a twin bed lol. We didn’t hear any traffic noise from the busy street – we were tucked away in the back of the property & it was peaceful. Bldg. E I believe. The location of the property is fantastic. Beautiful beach right across the street – great sea turtle viewing! Wow. The swimming was just ok – sharp jagged rocks & murky water in many parts. Now the paddle boarding was awesome. They are available for rent and we enjoyed that. There is a gas station a few blocks north on the same road within walking distance that sells healthy snacks, gifts & souvenirs -- classic flower print Hawaiian shirts, coffee and nuts for very very reasonable prices. I was happily surprised to find fabulous deals for quality gifts there to take home to friends.
Now the bad news: the staff at the front desk and the staff at the restaurant/bar were honestly – not very good. Specifically they were snide, rude, curt, sarcastic and spiteful. No joke. The evidence is here in the reviews – seems management won’t respond to any complaints regarding their unprofessionalism. Just as others have complained it started with the woman at the front desk. I too was taken aback at the abrupt tone she took with my husband right off the bat. She never smiled nor uttered a hospitable word to any of us the entire duration of our visit. No "Welcome to Kahana Villa". No "Enjoy your stay at Kahana Villa". No "Thank you for staying at Kahana Villa". She just looked the other way anytime she saw any of us walk by. It became quite hilarious eventually. A few nights into our stay my husband and I intended to celebrate our wedding anniversary with a drink at Kahana Sands. As we took our seats at the bar I smiled at the bartender. He scowled while trying his very best to ignore us. I noticed he’d also brought his three kids to the bar. Dad was too distracted attending to his children to serve us. And he did not give a rats behind if we got any service at all I assure you. None of the staff there did. It was utterly beguiling. There’s also a lady who waits tables in the same place– she was so curt with us --all I asked for was a cup of coffee – my husband and I got up and walked out before she could take our lunch order. Enough was enough. We wined & dined anywhere but there for the remainder of our trip. We won’t be returning to Kahana Villa.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
8 Thank MaryElisabeth38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 19 June 2013
Thank you for taking the time to review your stay at Kahana Villa. We are glad that your stay was peaceful, and appreciate the detailed feedback that you have provided. This feedback is crucial in making improvements to our resort to ensure a pleasant experience for all guests. We are happy that our location was fantastic for ocean views and turtle watching! We are committed to providing our guests with exceptional service. We hope you will give us another opportunity to make a better impression.
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Bay of Plenty
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 June 2013

We really enjoyed our stay here. It was nice and quiet and with a rental car it was all we needed.
I loved the beach across the road and everytime I went there i saw giant turtles swimming by. It was never crowded and a great spot for swimming. The Maui brewing company restaurant is within walking distance which is an awesome place to eat. The Napili shopping centre is nearby with everything you need. Also the local farmers market down the road has lovely fresh produce. Great snorkelling just north of here and golf courses close by.

Room Tip: Would recommend a unit close to the beach side as it could be noisier nearer the highway side.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geeswayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
drenzi, Manager at Kahana Villa Resort, responded to this review, 3 June 2013
We are delighted that you enjoyed your stay at Kahana Villa. We are happy that our proximity to the beach was perfect for swimming and turtle watching. It sounds like you had a great time exploring the surrounding area. We hope that you will consider another stay soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kahana Villa Resort

Property: Kahana Villa Resort
Address: 4242 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-8969
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 41 Speciality Lodging in Lahaina
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Kahana Villa Resort 3.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Kahana Villa Hotel Lahaina
Kahana Villa Resort Maui/Lahaina

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