On initial check in was mindful that this facility was inferior (as per trip advisor) in standard but was prepared to have an open mind. My first and last impression was of Keith ,the porter, who was the ruddiest and most belligerent I had encountered ever! Obviously not a happy personality.. the room allocated was NOT an ocean view as requested Very begrudgingly was moved 4 doors along corridor, but still not room type as stated in booking confirmation. It was indeed sadly dilapidated with well worn, stained furniture, fixtures and fittings-- very basic but clean. To add insult to injury, overnight, a leaking tap from the vanity flooded the bathroom area, wardrobe and saturated my luggage. The housekeeper, Esmerelda was a delight who sprung into action immediately. Out of all this scenario, there was some good when the Asst.guest services Manager-- Annette, relocated me to a cottage (#8141) for the remainder of my stay. Sadly I observed that namely the Hawaiian Nationals at the Royal Lahaina Resort presented as unfriendly, abrasive in manner and were lacking in personality or enthusiasm-- contrary to what would be expected at such a major resort. I did find Maui disappointing-- too commercial with robotic unhappy people in Hospitality.
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- Also Known As:
- Kaanapali Ocean Hotel Lahaina
- Kaanapali Ocean Lahaina
- Kaanapali Ocean Inn Maui/Lahaina