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“Wonderful beach vacation!” 5 of 5 bubbles
Review of Aston Kaanapali Shores

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Aston Kaanapali Shores
Ranked #14 of 31 Hotels in Lahaina
Certificate of Excellence
San Francisco, California
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Wonderful beach vacation!”
5 of 5 bubbles Reviewed 22 February 2014

My family and I just got back from Maui last night and stayed 5 nights at the Aston Kaanapali Shores. We LOVED it. We were scheduled to have a one bedroom garden apartment, but when we checked in the very sweet woman at the front desk told us we were upgraded - little did we know we had an outstanding 2 bed/2 bath/3 TV apartment w/an amazing spacious lanai and view of the ocean. Everything was wonderful about the room and we were very comfortable. It also looked like every apartment had outdoor space, which I've never seen in a hotel before. The grounds are spectacular with 2 pools and right on the ocean with beaches right next to the 2nd pool. You do have to pay a $90 resort fee but this includes a morning paper, internet access (free printing of our boarding passes), unlimited DVD rental, etc. We utilized many of these features and thought they added to the great experience we had. Everyone is super helpful and friendly and the hotel is in a great location. There are restaurants and stores across the street and Lahaina is a short 5-10 min. drive away. I would stay in this hotel again in a heart beat and would recommend it to anyone looking for a lovely, relaxing Hawaiian vacation. Thank you, Aston!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank krc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,441 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (622)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 February 2014

The staff was great, the food was great and we had a fantastic time. The front desk supervisor went beyond the call of duty to ensure are stay was a very good one. The room was wonderful and given the chance to visit Maui again I would stay here again and again.

Room Tip: We stayed on the 4th floor overlooking the garden area and a partial view of the ocean.
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oro Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 19 February 2014

We rented a studio that looked nothing like the picture, i.e. no bar or counter stools at the counter and no sofa. We ended up having to bring in the metal mesh chairs and table from the lanai into our room so we could eat and watch TV. The grounds are pretty but in need of an update.

  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Thelma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

we stayed for 2 weeks over Christmas and New Years. We had a wonderful vacation. The staff were very friendly and helpful. House keeping came every day and changed towels and cleaned. Great pools. My grand children loved it.
My only negative comment would be not enough cook ware in the condo. We barbequed many nights to make up for the lack of cook ware.
Would stay there again and recommend it to friends.

Room Tip: Two bedroom garden view room but could see the ocean.
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bev J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wildwood, Missouri
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 17 February 2014

We stayed in unit 404 at Aston Kaanapali Shores in January of 2014. The resort itself is great and is in a wonderful location. The personnel at the resort are very helpful and friendly. One of the pools is directly on the beach. Be warned, you will do a lot of walking, which we really didn't mind to get to the unit. It is the farthest it could be from the elevators, which also makes it quiet. Unfortunately the room we stayed in was not in good shape First of all, the cleaning crew does not do a good job of cleaning. All of the kitchen cabinets have a greasy feel...we used the sides of the cabinets instead of the handles to open them. The cooking utensils leave a lot to be desired, not one sharp knife to cut up a pineapple in the place. Our sheets had stains on them, and one of the blankets had holes in it. The dryer's handle was taped on. There were a myriad of small problems such as this. The wireless internet did not work most of the time and when it did it is very slow. Overall the place really needs to be updated. It is really a shame because the unit could be top notch instead of mediocre for not a lot of $$. The balcony is wonderful even though it had a handy man special lock, and we ate breakfast on it everyday. The view would be great had the resort not planted a palm tree directly opposite the balcony! You can hear the ocean from the unit and that is wonderful. We had a great time in Maui, and the location of the condo is great, close to the best beaches on the island, although the beach directly adjacent to the resort is not good for swimming. It is close to Lahaina where there are many great restaurants.

  • Stayed January 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Indiana
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 16 February 2014

he thinks it is the people who gave negative reviews are at fault! sorry no so in my case! I knew I was renting a a condo by owner and did not expect much , just common sense and courtesy ,not belittled by the front desk or restaurant ! and fourty dollars to rent a dvd from a machine in the lobby area!! ya that's real cool!! no I will never ever stay at an aston hotel any where !! big turn off!! condo owner was great and feel very sad for him if u treat all his renters like u treated us!!

  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank DMB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 18 February 2014
Aloha! The unfortunate irony here is that this is appears to be a case in which a guest understands that they booked through a private owner and as such, are not entitled to services offered on-site by the separate rental program operator, but seeks to interact with those service groups anyway and is then upset when they advise him that they cannot help him. The DVD rental of $40 is for unlimited access to the latest movie releases for an entire week, it is not a one-time rental.

Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 February 2014 via mobile

Stayed here in a condo with my family, it was really spacious and nice. The pool area is great and you have access to the ocean/beach although i wouldn't recommend it as the best beach for swimming. There is a full kitchen in the condos but if you wanted to do much cooking you would need to bring some cookware. I would definitely stay here again.

Stayed February 2014
Helpful?
1 Thank Ziggy592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston Kaanapali Shores

Property: Aston Kaanapali Shores
Address: 3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9414
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Lahaina
#11 Family Hotel in Lahaina
#13 On the Beach Hotel in Lahaina
#14 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Aston Kaanapali Shores 3.5*
Number of rooms: 463
Official Description (provided by the hotel):
Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services. Enjoy the beauty of expanse ocean views and direct access to the beach. Amenities include complete kitchens, WiFi, onsite cultural programs, an activities desk for off-site arrangements, and a year-round kids program, Camp Kaanapali. This self-contained property boasts 2 swimming pools, a beachfront restaurant and bar, fitness center and spa featuring an indoor/outdoor massage service. All of these great amenities and services combined with an exceptional guest service staff make for an unforgettable vacation and the experience of true Aloha Spirit. ... more   less 
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Also Known As:
Aston Hotel Lahaina
Aston Hotel Kaanapali Shores
Kaanapali Shores Maui
Aston Kaanapali Shores Condos
Maui Aston Kaanapali Shores Condominiums
Maui Resortquest Kaanapali Shores
Kaanapali Shores Hotel
Resortquest Kaanapali Shores Maui
Kaanapali Shores Resort
Aston Kaanapali Shores Maui/Lahaina

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