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“Wonderful treatment”

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Aston Kaanapali Shores
Ranked #15 of 32 Hotels in Lahaina
Certificate of Excellence
Kansas City, Kansas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful treatment”
Reviewed 24 February 2014

We requested an upgrade and Eleanor was wonderful!! She went the extra mile and was able to get us a beautiful room with a great view! We were upgraded to a beautiful 2 bedroom suite and very happy with our choice to stay at Kaanapali shores:))

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Cheryl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you very much for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (645)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
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English first
Kamloops, Canada
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 February 2014 via mobile

We stayed at this resort in January this year. We had been to Maui before so we were familiar with the Kaanapali area. The resort is approx a 40 minute walk to Whaler's Village which we didn't mind. This was our first time renting a condo and we would definitely do this again as it was nice to have the flexibility and amenities. When we were first arrived, we were assigned a condo on the ground floor which was fairly dated with the exception of a spacious kitchen. Mid way through our stay, we found live cockroaches in our condo and quickly requested to be moved. The first option presented by the front desk was to move out our belongings so that the room could be sprayed and we could return to the suite later that day. We did not believe this was an appropriate solution so we requested to be moved to another condo which the resort did, thankfully. The second condo was much brighter, updated and cleaner.

The grounds around the resort were nicely maintained. The pools and hot tubs were nice and clean.

The restaurant on site could offer more variety on their menu.

The cleaning staff were very friendly. The desk staff were ok.

The beach out front is very rocky and not great for swimming unless you are a very experienced swimmer, definitely not appropriate for children. However, you can walk in either direction to a more suitable beach.

We frequented the grocery store Times across the street and also shopped at the Safeway in Lahina. Both offered lots of selection.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank Nadine565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you very much for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2014

Everyone we encountered was extremely helpful, provided us great information, and steered us in the right direction. The rooms worked wonderfully for us and the ability to come back from our snorkel adventure and have a place to shower and change after we had already checked out was particularly wonderful

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LadyTravelAfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you very much for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 22 February 2014

My family and I just got back from Maui last night and stayed 5 nights at the Aston Kaanapali Shores. We LOVED it. We were scheduled to have a one bedroom garden apartment, but when we checked in the very sweet woman at the front desk told us we were upgraded - little did we know we had an outstanding 2 bed/2 bath/3 TV apartment w/an amazing spacious lanai and view of the ocean. Everything was wonderful about the room and we were very comfortable. It also looked like every apartment had outdoor space, which I've never seen in a hotel before. The grounds are spectacular with 2 pools and right on the ocean with beaches right next to the 2nd pool. You do have to pay a $90 resort fee but this includes a morning paper, internet access (free printing of our boarding passes), unlimited DVD rental, etc. We utilized many of these features and thought they added to the great experience we had. Everyone is super helpful and friendly and the hotel is in a great location. There are restaurants and stores across the street and Lahaina is a short 5-10 min. drive away. I would stay in this hotel again in a heart beat and would recommend it to anyone looking for a lovely, relaxing Hawaiian vacation. Thank you, Aston!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank krc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2014

The staff was great, the food was great and we had a fantastic time. The front desk supervisor went beyond the call of duty to ensure are stay was a very good one. The room was wonderful and given the chance to visit Maui again I would stay here again and again.

Room Tip: We stayed on the 4th floor overlooking the garden area and a partial view of the ocean.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oro Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2014

We rented a studio that looked nothing like the picture, i.e. no bar or counter stools at the counter and no sofa. We ended up having to bring in the metal mesh chairs and table from the lanai into our room so we could eat and watch TV. The grounds are pretty but in need of an update.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thelma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Aloha Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2014

we stayed for 2 weeks over Christmas and New Years. We had a wonderful vacation. The staff were very friendly and helpful. House keeping came every day and changed towels and cleaned. Great pools. My grand children loved it.
My only negative comment would be not enough cook ware in the condo. We barbequed many nights to make up for the lack of cook ware.
Would stay there again and recommend it to friends.

Room Tip: Two bedroom garden view room but could see the ocean.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bev J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for taking the time to share your feedback. We hope to have an opportunity to welcome you back to our hotel very soon.

Mahalo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston Kaanapali Shores

Property: Aston Kaanapali Shores
Address: 3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9414
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Lahaina
#11 Family Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#14 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Aston Kaanapali Shores 3*
Number of rooms: 463
Official Description (provided by the hotel):
Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services. Enjoy the beauty of expanse ocean views and direct access to the beach. Amenities include complete kitchens, WiFi, onsite cultural programs, an activities desk for off-site arrangements, and a year-round kids program, Camp Kaanapali. This self-contained property boasts 2 swimming pools, a beachfront restaurant and bar, fitness center and spa featuring an indoor/outdoor massage service. All of these great amenities and services combined with an exceptional guest service staff make for an unforgettable vacation and the experience of true Aloha Spirit. ... more   less 
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Also Known As:
Aston Hotel Lahaina
Aston Hotel Kaanapali Shores
Kaanapali Shores Maui
Maui Aston Kaanapali Shores Condominiums
Aston Kaanapali Shores Condos
Maui Resortquest Kaanapali Shores
Kaanapali Shores Hotel
Resortquest Kaanapali Shores Maui
Kaanapali Shores Resort
Aston Kaanapali Shores Maui/Lahaina

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