We stayed for 11 nights. The front desk staff were very unhelpful. The power went out due to a bad storm and was out for over a day. Nothing was communicated with the guests as to what the plan was and when we asked the front desk staff they appeared annoyed. We asked for a flashlight, but they said they ran out, so we had to go buy our own as well as candles. Housekeeping didn't come at all during the power outage. When we checked out, we were not compensated for the power outage and even had to pay the resort fee for that day when nothing was open. The pool was even closed. We couldn't do anything at the resort and went to neighboring hotels. Also, all of the creatures decided to desend on our room during the power outage, again, when the front desk was notified, they did nothing.
This resort also caters to the "older" group. If you are over 60 this is probably a great resort for you, but we were not and felt like we were vacationing with our grandparents. The people who own property there are also pretty rude to guests.
The restaurant is ok, but there are much better ones very close by.
We spent a lot of time at the Westin resort right next door and were very impressed with their hotel, and their service. We will stay there next time.
- Official Description (provided by the hotel):
- This may be Kaanapali's finest beachfront setting. Resting amid 11 acres of exotic tropical gardens in the heart of the Kaanapali Resort area, the resort has an on-site water activity center, two newly-renovated pool areas and a free shuttle to Kaanapali Resort area shopping and activities. The poolside cafe features island cuisine accompanied by an expansive wine list. ... more less
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- Also Known As:
- Aston Maui Kaanapali Villas Hotel Lahaina
- Resortquest Maui Kaanapali Villas
- Aston Maui Kaanapali Hotel
- Maui Kaanapali Villas
- Resortquest Kaanapali Villas
- Aston Maui Kaanapali Villas Lahaina