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“A Vacation Spoiled” 3 of 5 bubbles
Review of Aston at Papakea Resort

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Aston at Papakea Resort
Ranked #25 of 31 Hotels in Lahaina
Henderson, Nevada, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Vacation Spoiled”
3 of 5 bubbles Reviewed 6 March 2014

First of all, do NOT stay in Unit L-202. That was what ruined our 11 night stay! It is in very poor condition, especially all the cabinets and appliances. It is ocean front, but definitely not worth the price. Look everything over BEFORE you unpack and put your groceries away! That was our mistake! Management was responsive to our complaints, but this two-bedroom unit is not up to Aston standards, let alone ours. We booked online through Aston website, and everything sounded great. It wasn't. We found out Aston only manages about a third of the units, with others being rented privately or through other sources. Aston should not be renting this unit out to anyone until the owner does a complete upgrade!

The property itself is very attractive, nice pools and gardens, and is well-maintained. However be alert to the fact that there is no beach at this property; you have to walk down several yards to get to a swimming beach area. Parking is very difficult, and poorly lit at night. There is a grocery across the street, and an ABC close by. There is a restaurant at the condo property next to Papakea.

I love Hawaii, I love Maui. But I like to stay in nicely furnished, well-equipped and properly functioning accommodations. I will think twice before going back to Papakea.

Room Tip: Whichever setting you prefer, be sure to inspect the unit BEFORE you move into it.
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  • Stayed February 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daveatpapakea, General Manager at Aston at Papakea Resort, responded to this review, 17 March 2014
Aloha,

I am never happy when a guest is not satisfied and I spoke with the guest and gave her a rate reduction. The unit is not up to Aston standards and we are making arrangements with the owner to take care of the issues in the condo. We are pulling it out of rental rotation as soon as possible for the upgrades.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,046 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (290)
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Lynnwood, Washington
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 4 March 2014

We actually liked the resort, but the unit we were given was very dated. There were cabinets that looked like they were out of the 70's. The stove was rusted around the edge of the cook top, the doors of the old cheap veneer cabinets didn't always stay shut. The counters were plain white Formica straight out of the 60's/70's. It looked like everyone used it as a cutting board with slices all over it. The fridge had mold all along the door seal. There was some gross looking Ace bandage cold packs in the freezer, for what we don't know. There were some small bugs that kept appearing on the kitchen counter near the sink and I killed hundreds of them. They kept coming back. The walls throughout were textured, but not subtlety textured, more like huge chunks and bumps all over. The bathroom doors/molding had no finish left on them and there was dry rot. There was an old style mirror/medicine cabinet on one wall. The tile was cheap and plain. The toilet paper holder was so old the silver finish was falling off and it's attachment to the wall was loose. There were lots of mirrored walls, and sliding doors and many of the mirrors were starting to lose their reflective finish around the edges. No TV in the bedroom. I had to buy batteries for the TV remote, and for the clock on the kitchen wall. The patio had very old indoor/outdoor carpet that stayed wet the entire week. We traveled with 3 other couples and all of their rooms were far more modern, clean, and updated than ours. We also looked at many other units and didn't see one that was as old as this one. The other couples we were with each had two beach chairs as did we. Theirs were all modern, fairly new chairs, where ours was old, with those large diameter aluminum frames. The one I had broke when I sat on it. I complained at the lobby, but all they said is, that's too bad, but it's the owners issue, not theirs. I am upset that the units that are being managed by Aston are not kept to a minimum standard. If they don't keep them clean, modern and somewhat updated, they shouldn't rent them. We paid very good money for Ocean Front. This room was by far a rip off compared to all those around us and also the couples we came with.

The resort had two nice pools and two nice large hot tubs with crappy looking/stained concrete all around them. There is a covered area at each pool area. Good lawn chairs and loungers around the pool. Also loungers and chairs available on the lawn in front of the ocean. There is a sea wall of about 8 feet tall from the lawn down to the water. There is very little sand/beach in front of the resort, but if you head south, you can find real beach. There were a number of very nice BBQ's. Putting greens were okay, a little slow, but fun. Each room had washer/dryer which was very handy. With a reservation from Aston instead of directly through the owner, you can get towels for the pool and you get a paper every morning. There are some carts available to get your stuff from the car to the room (which can be quite a distance depending on which building and room you have). Sometimes they are hard to find. There were as many as 5 in front of our building at one time, but most of the time there were none. There is no bar or restaurant here, so you bring your own. There was a restaurant at the property next door that was also Aston and you could charge it to your room, and you got a 10% discount. It was just OK. Parking could be difficult if you come back from a night out. Usually can find parking, just not necessarily as close as you would like. They keep the gardens and grounds very nice. There are Koi ponds with some very large fish. Not much in the lobby except an ATM, front desk, and the Expedia kiosk for trying to sign you up for any activities during your stay.

Just through the parking lot you can exit through a gate that takes you to an ABC store. It has a lot of quick stuff. There is a Times Grocery store (very large and full service) just a block or two away and within walking distance.

Overall we tried to ignore the old dated, disgusting room we had and enjoyed ourselves. I guess if you give me a glass of wine or scotch, sun, golf, and a pool, I can be happy even though I felt like I was staying in someone's old cabin they had built in the 1960's. The only thing new in this unit were a few framed paintings and pictures on the wall that had 2011 dates on them.

Just before we left we heard that Aston had just sold to some other property management company. The maid's and employees didn't know what that would mean yet.

Room Tip: Don't pick F-109. A-307 was one that another couple we traveled with had. It was amazing. I...
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  • Stayed February 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank onustack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, 17 March 2014
Aloha,

I am again not happy when we have an unhappy guest, I have gone to look at the unit and have arranged with the owner to have it updated right away. Aston does have standards and sometimes we miss one but I assure you we are correcting the issues in this condo.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Townsend, Washington
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

My husband and I stayed in C-402 for nine days in February. While the condo owner had done some things to update the unit, it was still a far cry from good. Most of the furniture looks like it could be original to the unit and needs to be replaced, and the bathroom needs a significant redo. The owner indicates that she plans to work on this, but I would see what has been done before renting again, and it didn't help us with our stay. On the positive side, the ocean view from the couch and lanai is beautiful, even though it is a ways off. The waterfall masks most pool noise. The grounds were beautiful. The unit was clean and the kitchen well equipped. We had no one above us and high ceilings, a condo that could have handled a family of 4 or 5 except for the one small bathroom. Other issues--Sometimes we had neighbors who talked loudly on their lanais. Since there is no beach, if you want to be on a beach or swim, it is better to drive to Fleming beach or another beach. This owner also has other units in this and other resorts. I wonder if the decor issues are only with this unit or with others as well. If we had booked through the Aston, we might have been able to switch to another unit, and I feel quite certain the rental units would have been more to our taste. This complex is mostly older people and the noise of younger people was definitely not appreciated.

Room Tip: Book with the Aston. A room in A building would likely have fewer noise issues and a fantastic view.
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Stayed February 2014, travelled as a couple
Helpful?
1 Thank PortTownsendtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

Our stay at the papakea was amazing. this was our first time back to hawaii in ten years. We brought our two kids with us as well. the papakea had everything we needed. The papapkea had two pools along with beachside access. Very short walking distance to the grocery store and shopping. Our unit was stocked with everything we needed to cook along with a washer/dryer and plenty of towels. We will definitely be staying at the papakea for our next hawaiian vacation.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank akeigenhuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 21 February 2014

We ended up staying here for one night after staying at the Hyatt Regency for 6 days because there was a great deal. But after staying at the Hyatt, we just got a bit too spoiled. The pool(s) weren't as nice as there was barely any shade and it was freezing! No beach and had to walk about 5 minutes to the next resort for a decent beach. It's far away from the shops, our teenage girls had to be dropped off at Whaler's Village/Kaanapali Beach to get away from the retirement home feeling . However, the condo was nice and upgraded. There was cigarette smell lurking in the kitchen (so weird). Gardens and ponds were nice. Location and the environment just wasn't for us personally.

Stayed February 2014, travelled with family
Helpful?
2 Thank JQuest81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 20 February 2014

We stayed at this property feb 8 to 15 and absolutely enjoyed this property and the location is excellent. We stayed in property H unit 203 which was a very nice 2 bed2 bath. Lots of room and close to pools and BBQ. There is a grocery store across the street and a great bar/ restaurant called java jazz as well about 2 blocks away. I snorkelled right in front of the property and that was perfect. Nice reef and tons of different fish.

Room Tip: Try to stay closer to Beach to limit road noise.
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank manzyLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

I recently spent a week in the K building at the Aston Papakea. Overall the experience was pleasant. The room was nice and spacey for the price, complete with a downstairs and an upstairs with a second bathroom and two twin beds. The unit had a balcony overlooking the central courtyard, pool complex and the ocean (with a great view of Molokai).

My main issue with the place was the wifi. Me and my partner were unable to get a signal after first checking in despite the fact that more than a dozen adjacent unit routers were visible and unlocked (we tried them, none seemed to work). I called the front desk and she suggested I simply "try another room", which I already had. Eventually we were able to pick up another signal, and at times the router for our room appeared, but they were all weak and unreliable. Being a man of the 21st century, internet is very important to me. But it could have been worse.

The pool and oceanfront had great views, but there isn't much of a beach at all in front of the hotel, just a small seawall.

So if you're looking to pay a little less and stay by the ocean in Lahaina, I would recommend the Aston Papakea. If you're looking for a luxury experience and beachfront property, I would look elsewhere.

Room Tip: Give the wifi signal in your unit a few minutes to register. Ours didn't for more than 20 minute...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston at Papakea Resort

Property: Aston at Papakea Resort
Address: 3543 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9416 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle." This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. Facilities Use and Cleaning Fee: A daily facilities use fee and a one-time housekeeping fee $89 (plus tax) will apply. Daily housekeeping is available for an additional fee. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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