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“disappointed by papakea”

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Aston at Papakea Resort
Ranked #26 of 32 Hotels in Lahaina
Reviewed 2 May 2007

We stayed at the Papakea resort from an Interval International exachange. We were given a unit with no air conditioning which made it unbearable. With the windows open it was noisy and with the windows closed it was horribly stuffy. The units don't have real window, they have louvred windows and keep no sound out. The area does not have good weather and we went to Kaanapali every day. We would never stay there again and did not think it was anything like a 5 star resort.

  • Stayed: July 2006, travelled with family
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3  Thank mecmom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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944 - 950 of 1,095 reviews

Reviewed 20 April 2007

We stayed at the papakea resort in April and had a wonderful time. We didn't have the nicest greeting though. Upon check in we were told that we weren't official Resortquest Guests cause we rented from vrbo.com, That is where you rent directly from the condo owner, therefore we didn't get the kids packs or anything else that resortquest guests get. Condo, c402 was where we stayed and it was o.k. Room was great for the value. Don't bring heavy pj's as it got pretty got a little warm at night. We had the windows open but still got a ittle warm. THe garbage truck and other construction vehicles started very early waking me about 7am wich was fine cause I loved the mornings on the lanai with the beautiful view of the ocean and whales. People that want to sleep in may not like this room. unit itself was a little outdated, but all in all it was good for the price we paid. The Maui To Do list that Jan provided us was so helpful. I would definately recommend renting through vrbo.com however realize that the front desk may not treat you like you would get treated if you rented directly from a travel agent or the hotel itself. THe pools were great, but kids weren't aloud to play games like Marco Polo or such. Older folks that own places there get a little testy, to testy as far as I'm concerned. We tended to ignore as our kids weren't causing any problems, just having fun. The beach was great, cause we didn't like sitting in the sand all the time. We would sit on the green space above the grass. We didn't get sand on ourselves, and the breeze from the ocean was great. The view from our C402 room was the best. Wasn't ocean front, but when it says oceanview, it means oceanview. Fantastic. I loved watching the ocean early in the morning and at sunset. Great value!! Can't wait to go back again.

  • Stayed: April 2007, travelled with family
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2  Thank DavidEmily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2007

We stayed at this condo resort from April 10th to April 15th 2007. The grounds truly are beautiful and maintained every day. Our group was three couples so we had booked a 3 bedroom condo. Imagine our surprise when one room had twin beds. The unit was not very clean. Some of the bedsheets had holes in them, the toilet leaked, the doorhandle fell off the dryer and the kitchen did not come with everything we had hoped for, such as a pair of scissors or sharp knives. The dishwasher also left a lot to be desired. The beds were only made once for us, and although we received clean towels, they did not bring facecloths. We made the best of it and had a wonderful time. The pool and activities were fun, as was shuffleboard and snorkelling just off the beach. This resort is close to shopping and downtown Lahaina. I would probably stay here again, however, I would try to make sure that I knew what I was getting with the unit. All in all, I found that the price did not reflect the value we received.

  • Stayed: April 2007, travelled with friends
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1  Thank dazoonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2007

We stayed at the Papakea for nine glorious nights from Feb. 16th through the 25th. We had a remodeled one bedroom ocean view unit (called and requested it one week before we arrived). It was clean and comfortable. The resort is very quiet, but there is a grocery store and a few restaurants across the street. The location is convenient to both Ka' anapali and Front St. in Lahaina. I would recommend this resort to anyone who wants to relax in peace and quiet and avoid the overcrowded beach in Ka' anapali. There is no beach in front of the resort, but just a short walk away. We bought beach mats at the Star Market across the street and walked down the beach and snorkeled off the reef and watch the whales daily. If you want a peaceful break try the Papakea!!!

  • Stayed: February 2007, travelled as a couple
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5  Thank MABorntotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2007

We booked through AA Vacations and stayed in C203. It was a very nice room. We had a king size bed in the room w/ a pull out sofa for the kids. There was an a/c unit that cooled the whole place and a view from the balcony of the ocean. We were very happy here no complaints at all. If you have a chance to stay here it's awesome.

Beach/pool towels are given, free newspaper each morning, newsweek magazine and close walking distance to a market, video store and Hula scoops the ice cream shop.

I have nothing but high regards for this place. Honestly I shouldn't be advertising our room because we will never have it available to us it was so wonderful! lol

  • Stayed: March 2007, travelled with family
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4  Thank mommiesbabies2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2007

My husband and I just returned from a 10 day stay at Papakea. It's our 5th trip in 9 years, and plan to return next year. Papakea is exactly the kind of place we love. For us, condo vacations are the best. You can dine out when you want, but also have a nice leisurely dinner or brunch in the comfort of your own place...while watching the whales playing in front of the resort. The staff has always been more than helpful and very nice.
We have recommend this place to our friends, who have come and stayed there. They also had very positive experiences.
Definitely our favorite place to stay on Maui.

  • Stayed: March 2007, travelled as a couple
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4  Thank grandmamaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2007

My husband and I and our 3 year-old stayed here in January of this year. We loved the Papakea!!!

The check-in process was rough but this was not Papakea's fault. We were booked through a company called Vacations International who completely screwed up our reservation. But I am not giving a review of them but, rather, the resort itself. Suffice it to say, because of Vacations International's mess up, we had to be put in a "Resort Quest" room until a Vacation International (V.I.) room became available at the Papakea. However, because of this, we had an excellent opportunity to see how the resort is run by Resort Quest vs. V.I. How a room is furnished including the type of deck furniture that comes with it, the type of toiletries and bath towels, and whether or not you get maid service has everything to do with the company that owns the unit.

The Resort Quest unit was very nice. It had carpeting throughout the unit which was unusual but welcome. The furnishings were basic "beach decor". Kitchen appliances were a little outdated but no big deal. The toiletries were above average and the towels were thick and fluffy. It had daily maid service. And the unit was very spacious. Two T.V.s and one DVD player. Patio. A/C. Washer & Dryer. All in all, a lovely unit. The only complaint I had about this unit was that it was on the ground floor and in my opinion, any unit on the ground floor lacks privacy. The only other thing about Resort Quest rooms is that they charge a hefty fee to make any phone calls from the unit, even local calls! However, this wasn't a problem in our case, because we just used our cell phones. Also, if you are a Resort Quest guest, you can avail yourself of the concierge and he/she will make any reservations for you, so you don't ever need to make a local call.

When we were finally moved into our "real" room (a Vacation International-owned room), it, too, was nice but not as nice as the Resort Quest unit. We had an ocean view one bedroom so we had the privacy I require. The view was incredible and, frankly, I wouldn't want an ocean front room. It's a lot more interesting when you can see the ponds and palm trees with the ocean in the near distance. No carpeting in this unit. No daily maid service. The toiletries were very basic and I didn't use them. And the towels were rough and "scratchy" compared to the RQ towels. There is no A/C in any V.I. unit. Surprisingly, the appliances were better than the Resort Quest appliances but only marginally. There was a washer & dryer in this unit, too, so I assume every unit at the Papakea comes equipped with a washer & dryer which is very nice. It also had a DVD player and two T.V.s. Overall, the room was pretty decent and if I hadn't seen the Resort Quest room, I wouldn't have known there was anything better at the resort. The one plus of staying in a V.I. room is that local calls are free. But big deal. We had our cell phones. I don't believe, however, you can use the concierge if you are a V.I. guest. And any maintenance or maid issues must be dealt with via phone call to an off-site office. Basically, if your unit is owned by anyone other than Resort Quest, the management on-site at the Papakea wants nothing to do with you. (On-site management is Resort Quest only.)

The grounds themselves were superb. Two putting greens. Two swimming pools. Chaise lounges dot the lawn right by the ocean which offers a great view and they are never crowded. When I looked at other resorts in the area, they are all high-rise and the grounds are limited compared to the size of Papakea's grounds.

All in all, it's a very low-key resort that caters to families. My only complaint is that there is no restaurant on the premises. However, you can walk one or two resorts down and find restaurants. Besides that, we always go grocery shopping during the first day of any trip and stock our unit for the week so we are not "restaurant dependent."

Tiki torches are lit throughout the property each night. And there are huge koi ponds just loaded with fish. Very idyllic setting.

We definitely intend to return to the Papakea but will make sure we book a Resort Quest room next time. I was told during check out that oftentimes, V.I. guests who are staying for 3 weeks are made to switch their room two or three times. The whole point of staying in a condo. is to make it as much like home as possible including being able to unpack your stuff. Anyway, Resort Quest is on top of their game and since they own 70% of the units at the Papakea, you can't go wrong booking through them plus they offer a discount for staying multiple nights.

  • Stayed: January 2007, travelled with family
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10  Thank oceanjuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9416 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Lahaina
Price Range: £145 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle." This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. Facilities Use and Cleaning Fee: A daily facilities use fee and a one-time housekeeping fee $89 (plus tax) will apply. Daily housekeeping is available for an additional fee. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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