After 14-plus trips to Hawaii and extensive travel worldwide, this is unequivocally the noisiest place we have ever stayed, due to shrieking and yelling children and parents that apparently feel such behavior is acceptable. The noise at the pool and common areas during each of our seven day stay would begin about 8:45 a.m. and continue unabated until far after pool closing time at 9:00p.m. The noise seemed as loud in our high- floor unit as down at the pool. I could hear the yelling and screaming in our interior bathrooms. Often we were awakened at night.
This is also a failure of management since their posted rules go unenforced. At 10:30 one night, we called the front desk about 4 girls who had been shrieking for hours. Although the pool closes at 9 p.m., we were told these were "paying guests" and they had a right to be there. So what were we?
Rules such as "no horseplay or ball- throwing", "shoes and shirt inside" and "parents must accompany children" are routinely disobeyed. Once I had to dodge a father and son playing hard-ball catch adjacent to the walkway. The elevators routinely had sand and standing water on the floors due to bare, wet feet.
We spoke at length to a very charming and attentive manager but he never promised any change and none occurred throughout our seven day stay. Although we love to be at the pool, it was impossible; and we spent each day at the beach which, with the surf, surfers, and large parties, was much quieter than the pool. A "quiet pool" is provided, but this is a small piece of property for the number of units encircling it, and the noise from the larger pool was very loud. And the last time I saw this "quiet" area, there were six teens in the hot tub. All talking loudly on cellphones.
There is very little shade at the pool which may account for other reviews noting the line-up at pool opening hours and the staking- out of chairs. There are no umbrellas at all, amazingly, and only 4 small palapas. Do not plan on shade except what you can get from trees.
"Luxury" is a term this condo development uses to describe itself and does not match my definition. While the units are nice and have granite counters, newer appliances, and recessed lights--at least in our premier unit, the furniture and fabrics are more like a three star hotel. Our master had extremely flat, hard pillows, rough sheets, and no armchair or bedside table lamps.
At almost $700 including taxes per night for two, this is a very poor value. If you are a couple looking for some relaxation, go to a five star hotel for the same price Or if you are still game, pick a unit facing the mountains away from the beach-front pool.
Also, note that this is miscategorized by tripadvisor. This is not a hotel, and has no restaurant, bar or pool service.
- Official Description (provided by the hotel):
- Expansive one and two-bedroom condos range from 1,500 to 1,900 square feet offering one of the finest accommodations on Maui. Each are individually decorated and furnished with all the amenities that you’d expect from a resort hotel. ... more less
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- Also Known As:
- Kaanapali Alii Hotel Lahaina
- Kaanapali Alii Maui/Lahaina