We reserved a Premium one bedroom condo unit at Aston Mahana. When we checked in, we were assigned a unit on the seventh floor. Upon entering the seventh-floor unit, there were 2 large palm trees and the leaves were completely obstructing the 'ocean view.' We're were absolutely 'horrified' since this was not what paid for-- that is, 'ocean front view' implies that we can completely see the ocean, not lots of palm tree leaves blocking the view!
I really think the Aston Mahana should warn customers that some units are 'obstructed-view premium ocean front' so there is no confusion and customers are aware that this is one possible unit they may get.
We immediately called the front desk and asked to look at another premium unit with an ocean front. Ara quickly found us another unit on the 10th floor and it was absolutely stunning and gorgeous!
Thanks Ara for working with us! We appreciate it. The Mahana is a great place to stay in Maui!
- Official Description (provided by the hotel):
- Enjoy the seclusion of this beachfront condominium resort where each custom-furnished oceanfront suite features floor-to-ceiling windows and a private lanai with panoramic views of the Pacific and Maui's magical sunsets. An array of onsite amenities include swimming pool, jet spa, covered outdoor barbecue areas, and tennis/pickleball. Nearby attractions include Lahaina Town and the Sugar Cane Train. At the Mahana, you can experience the tranquility of Maui. ... more less
- Reservation Options:
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- Also Known As:
- Aston Mahana At Kaanapali Hotel Lahaina
- Aston Hotel Lahaina
- Mahana At Kaanapali Aston
- Resortquest Mahana Kaanapali
- Mahana Kaanapali
- Aston Mahana At Kaanapali Maui/Lahaina