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“Beautiful! And Clean...Clean...Clean!”

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Marriott's Maui Ocean Club - Lahaina & Napili Towers
Ranked #10 of 32 Hotels in Lahaina
Certificate of Excellence
Illinois
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful! And Clean...Clean...Clean!”
Reviewed 13 February 2013

We are Marriott Time Share Owners. This is a Marriott Time Share Resort. If you are not a time share holder, you probably will not get an oceanview/oceanfront room. I heard this complaint many times. We exchanged for this resort seven days prior to arriving, with no problems. We had an oceanview room in Molokai. With this room, you can look to the East for a view of the mountains, also. The grounds were in perfect condition. Pools were always clean. If you want to sit between the beachwalk and the pool, you will have to get up early to get a lounge chair. There are plenty of chairs available, no matter what time you go to the pool. If you want a chair to sit on the beach, you have to pay between $12.50 and $50.00 for a beach chair.

In the evening, there are large, clean grills available. We did not eat at Longboards, but did walk to Whaler's Village for a few meals. There is a Safeway two miles south of the resort for all of your food and drink needs. Walmart has a very limited grocery section. All of the staff that we encountered were very friendly and easy to work with. The rooms are very nice, clean and stocked to our satisfaction. Housekeeping is done once during the week, but you can get daily housekeeping for an additional fee. There were four bath towels in the two bathroom unit, which were plenty for the two of us between cleanings.

I would definitely stay at this resort again!

Room Tip: I would not be happy with an East facing view of the parking garage.
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  • Stayed January 2013, travelled as a couple
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3 Thank Dave012468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Norcal
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 February 2013

Just completed a visit to this resort and felt it is necessary to warn anyone who plans to do an exchange to this resort through II. Because II waits until ~10 days prior to your scheduled check-in date your priority requests will end up on the bottom of the list. We exchanged in hopes of having a memorable stay for our 30th wedding anniversary. What we got= dessert at Longboards. Our room overlooked the facilities chillers and vendor delivery parking lot. When I asked Rochelle if we could possibly have a better location the answer in a stern voice was:" we prioritize based reservation date, points ownership, then exchange, so your room was granted based on that. She was not pleasant in pointing this out. The room layout was nice and they had installed noise control windows outside the lanai, but when we go to Maui we want to sit on the lanai and enjoy the view and warm air. In this case we did not sit on the lanai at all because when we opened the noise control doors all we could hear was the chillers, delivery trucks, and construction equipment from across the street.

We also had a couple of minor inconveniences in the room. We did not have hot water in the kitchen sink, so we reported it and the "engineer" came to the room and opened the hot water valve to the sink which gave us warm water. Not sure how clean the dishes will be in suite 3032. I decide to run the dish washer one morning while I was taking a shower, but found out that was not a good idea either as the shower was only cold water. "Engineer" said they had a problem with one of the boilers that morning.

I decide it was only fair to other Marriott owners to express my disappointment with management in hopes that some corrective action could be taken for future guests. I was able to talk with Marc A. and he listened to my concerns and took an action to follow-up on them.

To be fair, this is a nice location and facility, but they could be a lot better in how they treat the owners who want to trade into something that they feel will be a great experience, and not a second class experience.

Room Tip: Stay away from the Island View rooms.
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  • Stayed February 2013, travelled as a couple
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18 Thank tsms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Level 6 Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 10 February 2013

THis was our first stay at Marriott's Ocean Club on Maui. The staff were excellent. Very helpful, always. I have 3 kids ages 5, 3 and 1. The amenities for the kids is fantastic and there were 2 to 3 activities every day for them that were free, from treasure hunts to treasure chest making, to snow cones to movie watching in the movie theater. They also have free recreation rental s from bocci ball to badminton. The pool is fantastic. A few minor drawbacks are you have to be 42" and able to swim to use the slide and it is only one at a time. I wish they had a few slides you could ride with an adult or a few smaller slides. Also on the pirate ship, which my kids spent hours at, like a mini spray park, the first step is very high and my 1 year old was unable and my 3 year old had difficulty getting up it. Parking is tough in the 12 level parkade. Very narrow and many vehicles. I went for a run every morning and I must say of the 12 hotels I ran by every morning, the Marriott's grounds were by far the best with only one hotel coming close. Starbucks is a little pricey, but it is there and the only one on that side of the island so I was not complaining. Wednesday night they have an amazing all you can eat buffet with crab and prime rib, baked potatoes, corm on the cob, salad and dessert. You eat on the ocean. $25 for the first 80 people at 5pm, we lined up at 420pm and got the 80th ticket! $32 after that, but still worth it and kids 5 and under are free, even better. One other thing I did not know when booking, but this hotel is basically 3 resorts in one. You can book at any of the three towers and it is all the same, the centre one being the eldest, but where the action is. All three are within 2 minute walks of each other and use the same parking and front desk. There largest inventory of rooms are island view (parking lot and golf course) and ocean front view with smaller inventories for the ocean view and mountain view (pool view, low enough that the ocean cannot really be seen).

Room Tip: 3 different hotels in this one resort (really not 3 different hotels, but hotel names - really names...
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  • Stayed February 2013, travelled with family
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Helpful?
3 Thank JimCelineSamZachZoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2013

Wife and I stayed five nights in January using Marriott points. Got a small room with a beautiful beach view, but on the Vacation Club presentation tour we saw the view from a few different rooms, and even the view of the island was stunning. I think the key is to get a high floor, no matter which direction you face, if you are looking for the best view from the room. Loved the grounds--so many pools and hot tubs, we could always find a nice quiet place for a swim in the shade. Limited restaurants at the hotel, but just a short walk along the beach to so many nice options. The Vacation Club presentation was not high pressure and got us $300 room credit, which paid for our valet parking, a Trilogy whale watching cruise we booked through the concierge, and our "all you can eat crab legs feast" in the restaurant Wednesday night. It did take closer to two hours than the advertised 90 minutes, though. We scheduled it early in the morning on the first full day of our visit so we could get it behind us. Thought valet parking was well worth the cost, very prompt and courteous car delivery when we went out to visit Old Lahaina town and to do the road to Hana. Lots of families with children, but only one or two of the pool areas would get noisy, and it was always peaceful at night.

Room Tip: Ocean view and island view are both stunning, ask for a higher floor.
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  • Stayed January 2013, travelled as a couple
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Helpful?
5 Thank randallsaddress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 February 2013

We were approciated by phone about a 5 night promotion to stay at the property for $999 and listen to a 90 minute presentation for their time share offer. We upgraded with another $100 to get a better room with at least a garden view, so that we could assess the property better. We called frequently before the trip and received lots of assurances that it would be a nice room with at least a garden view. We arrived exactly at check in time and were taken to our room. The "garden view" was of a high rise parking lot!!!! We called the desk and were told that no rooms would be available until the next day with a better view. We said we still wanted to be moved the next day. That did not happen until late afternoon the next day, after we had lived in the first unit, had to repack at 10:00 that morning and be without a room for better part of the second day!
So in summary, avoid the promotion unless you don't care about what you see, but if you are not going for the promotion, the property and the services are similiar to what others have said--excellent. However, other Marriott Time Share Owners who had chosen the property, were also unhappy with the rooms on this side, although we got the worse room.

Also, Hyatt will be constucting for the next two years near the Marriott Ocean Club, so it could be noisy for quite a while.

Room Tip: See above!!!
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  • Stayed January 2013, travelled as a couple
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Helpful?
6 Thank MDHappyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 5 Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 February 2013

Definitely a place you want to stay! Right from our check-in which wasn't till 11 pm, the staff was fantastic and attentive to our needs. The concierge emailed my husband 2 weeks prior to our stay asking for any specific requests. Since we were only staying 2 nights and on points, we asked for a higher room with an ocean view, and away from the elevators. When we awoke in the morning the view was more than breathtaking...it was absolutely beautiful. And in the evenings the sunset was spectacular. The grounds are impeccable. We were there only 10 days prior to Christmas but we only saw another person on our floor as we were checking out. There was plenty of seating at the pools, and umbrellas around. The only thing that should be changed at the pools was the water slide set up. The small "kiddie" slide has the kids sliding into 5 ft of water...not great if the parents aren't tall and the kids can't swim. And the big slide has the kids shooting out across the water and they must be able to swim, but at least the dept of the water is only about 4 ft. There were lots of pools, in fact, we were the only ones in one of them one evening.
The Starbucks is way overpriced on the grounds...so try to avoid and use the coffee pot in your room.
Because this is an "ocean club" I can see why it is very hard to use your points to get a room here. They are your typical Ocean club room, but the grounds make it even more inviting.
Use the valet parking, especially if in the towers, as it is only $2 more than self parking, which is far, far away.
It is only about a 10 min stroll to Whaler's Village, which houses many restaurants and shops. Also a 10 min stroll to the Hyatt...if you are travelling with children, walk down and check out the parrots, penguins and cranes they have. The kids will enjoy the experience.
The hotel staff was very gracious and received my packages that I had shipped even after we had checked out, (we had moved to the Marriott on the other side of Maui)...they even had called me to inform me they had arrived and I could pick up at my convenience.
I hope to be back to enjoy this Ocean Club again soon. Definitely a 1st class Marriott resort...well done!

Room Tip: Napili towers is the place to be...
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  • Stayed December 2012, travelled with family
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Helpful?
1 Thank 2PrincessesandaFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, Maryland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 February 2013

The service staff is unfriendly (except the towel shack and some of the valet staff), the only on site restaurant is very bad, and when things go wrong no one is the least but concerned in helping. We booked 7 months in advance and have a view of the parking lot (and we're Marriott timeshare owners) and when I asked if there was anything that could be done was actually told by the on site customer service rep it was "against the law to change rooms since these are deeded properties". Huh? Really?
I'm sure Marriott saves a great deal of money on training since the only thing the front desk staff know how to say is "I'm sorry, but there's nothing I can do". He wouldn't even look up a phone number for me. Told me to go to the guest services desk.
And there's very little parking so you're forced to valet or drive down the road.
In general the entire experience is third class, and far below what you should get for the price. I have stayed in hotels and resorts all over the world, many of them a Marriott, and have never had such poor, uncaring service, such poor food, and only moderate facilities. I was left to feel like this was a group who knew you had no choice but to accept it so they made no effort to make the experience enjoyable.
DO NOT COME HERE IF YOU WANT A PLEASANT STAY. THERE ARE FAR TOO MANY GOOD ALTERNATIVES. SHAME ON YOU MARRIOTT.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Guest Relations Manager at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 20 February 2013
We are sorry to hear that you did not have a positive experience at Marriott's Maui Ocean Club. This is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Maui Ocean Club - Lahaina & Napili Towers

Property: Marriott's Maui Ocean Club - Lahaina & Napili Towers
Address: 100 Nohea Kai Dr, Lahaina, Maui, HI 96761-1917
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Lahaina
#4 Luxury Hotel in Lahaina
#5 Family Hotel in Lahaina
#10 On the Beach Hotel in Lahaina
#11 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Marriott's Maui Ocean Club - Lahaina & Napili Towers 4*
Number of rooms: 148
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Also Known As:
Marriott`s Maui Ocean Club Hotel Lahaina
Marriotts Maui Ocean Hotel
Marriotts Maui Ocean Resort
Marriott Lahaina
Maui Marriott
Marriott Maui Ocean Club
Lahaina Marriott
Marriotts Maui Ocean Club
Marriott's Maui Ocean Club - Lahaina & Napili Towers

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