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“A Great Marriott Property”

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Marriott's Maui Ocean Club - Lahaina & Napili Towers
Ranked #10 of 32 Hotels in Lahaina
Certificate of Excellence
Hilton Head, South Carolina
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A Great Marriott Property”
Reviewed 16 January 2014

We were here for 4 nights at the end of 3 weeks in Kauai and Maui at other 2 other timeshare resorts. This was by far the nicest. Loved the location with the Beach Walk connecting the resorts, shops and restaurants. Our room was what you expect from Marriott, very comfortable and nicely decorated. The kitchenette lacked a stove and oven, but a communal kitchen was provided in another building for guests who needed that; a nice touch that we had never seen before. The parking lots are a pretty good hike away, and no luggage carts are provided, so you have to manage on your own or get a bellhop.
Our one complaint is that there is not a "quiet" pool and with the ball net in the main pool there were several screaming kids whose parents didn't seem to care. This is definitely a family resort with lots of activities and free shave ice or drinks daily at the pool. There are lots of staff around and very friendly, but don't keep the noise level down. The newer part of the resort away from the main pool complex (Napili Villas and Lahaina Villas) seemed to be much more quiet and I believe these buildings have full kitchens.

Room Tip: We were on an upper floor of the Lanai wing and were happy that the sun was not directly on the balc...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
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    • Service
Helpful?
1 Thank cferry39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 20 January 2014
On behalf of our entire team, we thank you for your five-star review of Marriott’s Maui Ocean Club! We are so happy to hear your family enjoyed their luxury villa and the many amenities on property. We look forward to welcoming you back on your next stay with us!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (537)
Date | Rating
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English first
San Diego, California
Level Contributor
338 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed 14 January 2014

Came here for my birthday and enjoyed our time here. The room was ocean view with robes, and all the amenities. Bright and cheerful with a staff who are eagerly wanting to help!!! This is a oasis in paradise, and come to enjoy the romance that is intoxicating with the Maui trade winds. Been coming over 20 plus years!!!!

Stayed July 2013, travelled as a couple
Helpful?
1 Thank Dave92024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2014

We travelled over New Years and while we loved being on the beach in Ka'anapali, we did not enjoy the room particularly. We were booked facing the generators/boilers in the parking lot! It was clearly something the hotel knew is awful as they have glass-enclosed the balcony to block out the noise - so no fresh ocean air for us.
The food on the other hand was rather good even if the property is beginning to show its age. Overall clean and staff friendly.
Note to travellers - check to see where your room is located!!!

Room Tip: Garden/mountain view can mean a lot of different views! Check that that does NOT include something l...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 16 January 2014
Aloha and thank you for your Tripadvisor review of Marriott’s Maui Ocean Club! While we are thrilled to hear you had a great vacation at our resort, we apologize the room view did not meet your expectations. We look forward to welcoming you back on your next trip to Hawaii!
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New Delhi, India
Level Contributor
84 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 13 January 2014

Great value for money. Right on the beach. Very nice rooms.

Positives:
- right on Kanaapali beach
- lot of dining & shopping in the vicinity
- very nice garden view room - 5 star quality with a microwave and fridge
- great staff all around
- great sleep quality - no neighbour noise

Negatives
- too many kids (the place is very kid friendly - so if you are traveling with kids, you will love it)
- kanaapali beach is crowded
- no room service or breakfast buffet (this is not a regular hotel - but a time share)
- If you use the Spa, avoid getting a massage in the beach cabanas (think teenagers playing football, passersby getting a full view, etc - you get the picture - no privacy or tranquility).

Overall I would definitely recommend the hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank villdre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 16 January 2014
Aloha! Thank you so much for posting your review of Marriott’s Maui Ocean Club. We really appreciate you taking the time to provide us your feedback regarding your recent stay. Our resort does see a good amount of families and hope this did not detract too much from your stay with us. We hope you can join us again on your next vacation to beautiful Hawaii!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 January 2014 via mobile

We are owners in the new towers and stayed in the Napili Towers again this time. Ocean front 2 bedroom. We were on the sixth floor. Absolute love this place. The rooms are well maintained and the grounds are wonderful. We love and request this tower because we feel it is not as congested as the rest of the resort. And because we LOVE the tiki bar with Keith on this side of the resort. It is like our own private bar!!!! We are booked again for next year - same time. And the whales were putting on a show for us the entire week!!!! See you next year!

Stayed January 2014, travelled as a couple
Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 16 January 2014
Aloha and thank you for visiting Marriott's Maui Ocean Club! We appreciate your positive review and the beautiful pictures you provided. Our team also is glad to hear you love the Tiki Bar! We look forward to your next vacation with us in beautiful Hawaii!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
534 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 9 January 2014

This hotel is located right on the beach in Kaanapali, which is a great location. The facilities are nice as well, with multiple pools and hot tubs, and some reasonable dining choices. Our room was nice, but very small; two tightly packed in beds, one of which was a pull out couch. It met our needs, but was definitely crowded when you pull out the bed and account for 4 suitcases. However, the view was great, and I loved taking a morning run along the water ... just head south and after a 1/2 mile the walkway connects to a beach path on the adjoining beach and you can run for a few miles which was ideal. There are a few downsides with this hotel; many of the rooms are time share, which means there is less demand for restaurants, and thus particularly our breakfast choices were limited, but still met our needs. Also, they have a hugely inflexible 10am checkout policy. I am Marriott gold and they could have cared less; we were forced out by 10am. Given that check-in time is 3:00pm, they do what is best for them, not the customer. In the end, you will be happy enough staying here, but I would recommend trying someplace else if you have good options.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 13 January 2014
Aloha and thank you for visiting Marriott’s Maui Ocean Club! While we are happy you enjoyed your overall vacation, we apologize for not exceeding your expectations. It is never easy to decline a late check-out request for one of our loyal Marriott Rewards members. Given the size of the luxury villas, they do require additional time for housekeeping to properly clean after a guest checks-out. We also experience higher occupancy than a typical Marriott hotel and want to make sure we can meet the check-in time for all of our guests. We appreciate your feedback on your stay and hope you decide to return to see us again in beautiful Hawaii.
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Seattle, Washington
Level Contributor
200 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 7 January 2014

We stayed in a nice one bedroom suite that was listed as a garden suite, but actually had a view of the ocean from the balcony. There was a small refrigerator, microwave, and dish washer in the room so that we could prepare our meals. Two balconies - one off of the living room area and one off of the bedroom area. And two bathrooms! (In this case, and "his" and "hers".) Some of the staff was pleasant and helpful, and some of the staff was not. But overall it was an enjoyable experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLWells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Maui Ocean Club - Lahaina & Napili Towers, responded to this review, 10 January 2014
Aloha and thank you for your positive review! We are happy you chose Marriott's Maui Ocean Club on your recent vacation to Hawaii. We look forward to hosting your family again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Maui Ocean Club - Lahaina & Napili Towers

Property: Marriott's Maui Ocean Club - Lahaina & Napili Towers
Address: 100 Nohea Kai Dr, Lahaina, Maui, HI 96761-1917
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lahaina
#4 Top resorts Hotel in Lahaina
#5 Family Hotel in Lahaina
#10 On the Beach Hotel in Lahaina
#11 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Marriott's Maui Ocean Club - Lahaina & Napili Towers 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Marriott`s Maui Ocean Club Hotel Lahaina
Marriotts Maui Ocean Hotel
Marriotts Maui Ocean Resort
Marriott Lahaina
Maui Marriott
Marriott Maui Ocean Club
Lahaina Marriott
Marriotts Maui Ocean Club
Marriott's Maui Ocean Club - Lahaina & Napili Towers

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