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“Turtle Soup for snorkelers”

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Napili Shores Maui by Outrigger
Ranked #16 of 32 Hotels in Lahaina
Certificate of Excellence
Encinitas, California
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
“Turtle Soup for snorkelers”
Reviewed 7 September 2006

My family and I just got back from a seven-night stay in an ocean-view one bedroom (B209). Very good value for the $$. We used to live down the road in Kahana, and I would often go snorkeling in Honokeana Cove (to the left of the Outrigger) to see the green sea turtles who hang out there. On this trip I wanted my kids (ages 8 & 11) to enjoy this unique Maui experience, since they were too young to do so when we lived there. Our first morning we went down to the cove, and within 30 seconds we were in snorkel heaven. They later joked that the cove was like "Turtle Soup." If you want to snorkel with turtles and see lots of marine life up close, the Napili Outrigger puts you within a few hundred yards of the best snorkel spot on Maui. Believe me, no boat trip can ever beat it (I've been on them all), so save your money for other pleasures.

We paid $190/night, booked directly with Outrigger. Check-in was fast -- got our towels, key cards, and headed to our room. The upstairs units are best, as the high ceilings really help keep the place cool, plus you don't have anyone creaking around above you or walking right past your lanai. Two daybeds in the living room for our 2 kids, a seperate bedroom in the back towards the parking lot, sparse but quaint island decor, and ceiling fans (no AC). Fully-loaded kitchen with new toaster, coffeemaker, dishwasher, refrigerator, all the utensils and dishes/glasses you need, includiing BBQ stuff. All very clean. Big shower, hairdryer provided. Plan to make use of the broom in the closet as you'll be tracking in sand, and regular maid service is only every 3rd day (if you want it every day just call and it's no extra charge). I brought ear plugs as I am sensitive to noise, turned out to be a good idea due to proximity of parking lot to master bedroom. Car alarms, the bane of modern existence, would go off at night - not the hotel's fault. People in general were very considerate of the quiet hours, we found -- but if there's a baby in the next room, or you're unlucky enough to lodge next to the "Loud Family from Hell" (there's always one in every hotel) you're going to hear it.

Definitely try Fish & Poi one night, or for lunch - it's reasonably priced, and the food is very fresh and very good. They have a daily happy hour from 4-5pm with reduced-price drinks and pupus. The Gazebo is still as good as I remember, not worth waiting in line for every morning, though. Try the Coffee Store in Napili Marketplace up the road (they have very good quiche, smoothies, and gourmet pastries). Another must-try is the Honokowai Okazuya / Deli down the lower H (lower Honoapiilani Road) in Honokowai - the Lemon Caper Mahi Mahi is fabulous. But the best bet is the Outrigger's own Turtle Soup, it's on the house...

  • Liked — Close proximity to awesome snorkeling
  • Disliked — Noise from parking lot
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
16 Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Corona, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 June 2006

After staying 5 nights at the Westin Hotel and Spa, Outrigger Napili Shores was a wonderful change from the hustle and bustle that is Ka'anapali. This was our third trip to Maui and our first time at Napili Shores. The staff was very friendly and helpful. The unit we had was dated but it is an older property. We were not disappointed at all. The unit was nicely stocked with dishes, utensils and appliances. We had a garden view. It was far from the ocean but probably quieter because of that fact. The Gazebo was great for breakfast. The line is long first thing in the morning bust seems to lighten up as is gets later. Great sunset views from the pool area. We stayed 5 nights for 155/pn with a AAA discount. Money well spent.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank mauijunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Brunswick, Canada
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 18 June 2006

We booked an oceanview studio directly with Outrigger for $145 per night. Some of the furniture is a bit old but the overall experience was great. Friendly, helpful staff, great service (called about a noisy ceiling fan and had a service call within a few minutes and new unit installed next morning.

Views were great from our Lanai. The sound of the surf was relaxing and inspriing.

The unit was well maintained and very clean. Grounds well maintained. Easy access to Napili Beach (a great sandy beach just steps from the resort).

Macadamia nut pancakes at the Gazebo Restaurant were wondeful (but you need to get there 20 minutes before opening or wait in line for quite a while).

I would recommend Napili Shores to anyone looking for an affordable stay on Maui. Kaanapali is just a few minutes away and so is Honolua Beach.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank CanadianInMotion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 June 2006

Our stay was from June 5th to June 11th. The grounds were clean, well maintained and very pretty. We were both suprised to say the least . Yes the rooms don't have A/C, but your not supposed to be in your rooms all day right? At night the heat was bearable with the ceiling fan. The sound problems at night that the other guest's had , we did not experience. The quick walk to the beach was nice. If you must eat the pancakes do get there early, around 7am. The line will start to form at that time. The gazebo is way over priced like all the food you will notice, 7.69 for 2 pancakes is a little much. The employees were friendly and very helpful. It was cool to see a gecko just about everytime i went to the office. I would much rather stay here than a highrise hotel. We will be back!!!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 5 June 2006

Our stay was from May 25th to June 3rd. I requested a 2nd floor room but upon arrival, the only room available was on the 1st floor. We were moved two days later. Several rooms are under construction (all furniture removed, painting, etc.)

Quiet hours are from 10pm until 8am. However, we tried to have dinner one evening at the resort but several young girls decided that they wanted to sing in the courtyard. It does have a nice echo but think bad american idol. When this happened on a 2nd early evening (7pm to 9pm) I called management and they said they could only do something about this after 10pm. It was Memorial Day weekend and there were a lot of families with children. We stayed in buildings B and G. The children chased each other, climbed some small trees, played in the yard in front of other people's rooms, and knocked over a lamp post. This was all tolerated because it did not occur during quiet hours. A family of mostly adults decided 7am was the best time to have breakfast on their lanai and were very loud. Expect noise and crying babies. It is not a resort to sleep past 7am and not a romantic place to have a quiet dinner with your husband. Or perhaps we just had an unlucky week from the sound of other reviews. We did notice at 2pm it was very quiet.

The rooms were clean and well stocked with the kitchen essentials; however, the pans were not non-stick. You need to buy all the basics (cooking spray, paper products, aluminum foil, seasonings, etc.) It was not as convenient as we expected. We only needed to use these items once or twice for the week.

It was warm without air conditioning. We both have bad allergies and found it very difficult without AC. It would also have been nice to block the noise from outside. You can not seal your room because there is a screen next to the sliding doors that has wooden slats that you can close but does not block out the noise. If you do try to seal your room as much as possible, then you are hot and humid. It was a huge drawback for us. I think it might have been cool from 1 am to 4 am.

The Gazebo closed for 3 days for repairs/cleaning. We stood in line at 7am for a 7:30am opening. There were 5 people in front of us at 7am but they were just the ones holding the spot in line for the rest of their families. By 7:30, there were 12 people in front of us. But luckily, with only 14 tables and we only needed a table for 2, we were the 2nd to last group to be seated for the 1st seating. It was a good meal but not worth the trouble and aggravation. However, the Fish and Poi restaurant was excellent. We ordered take out and it was worth it.

The rooms were clean and most of the staff members friendly. Other guests were not as friendly as we find in the Caribbean. Also, there is no outdoor bar. I should have realized this before but every resort in the Caribbean has at least one bar staffed during the day and early evening. It would have been nice to have a Mai Tai to watch the sunset. We had to buy alcohol and make drinks ourselves.

If you are going to Maui to visit beaches, stay in South Maui. The beaches there are long, flat, uncrowded, and the weather is warmer. A waiter at Tommy Bahama's told us that South Maui is the desert and West Maui is green and lush. It did rain most mornings in Napili. The Gazebo provides large umbrellas for guests waiting in the rain. Napili beach is OK but not the best Maui has to offer. The cove to the left of the Napili Point resort had the best snorkeling and the most turtles we saw.

The Road to Hana was a good trip to see the different waterfalls. We were exhausted by the end and drove all the way around. The road is bumpy and unpaved and you cannot drive more than 10 mph for over 30 miles. So it takes a long time. A park ranger at Ohe'o Gulch told us that the driving time would be the same if we turned around and went back or kept going. We are glad that we drove all the way around because the scenery was worth the trip. We started the day at 8:30 am and it took until nearly 7pm to get back to the beginning and then another hour to get back to West Maui.

For $200/night, Napili Shores was an okay place to stay. I wish I booked the Outrigger at Wailea. We liked South Maui and the rooms there have AC. It would have been worth the extra money to us but the reviews led me to believe that West Maui would have the peace and quiet that we were looking for in our Maui vacation.

Maui Revealed was a necessity but I bought it after I booked Napili Shores. We used this book constantly and saw a lot of other people carrying it around.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 May 2006

We loved our week at Napili Shores! Best things about the property are the proximity to Napili Bay (great for swimming and boogie-boarding), the quiet (despite lots of kids being onsite -- including our own :) --, it was VERY quiet in the evenings, which we loved), the grounds (lush and beautiful), and the 2 onsite restaurants (the macadamia nut pancakes at the Gazebo are well worth the long lines). I liked being away from the hustle and bustle of Kaanipali -- it would have driven me crazy to be there all week.

We picked a garden-view 1-bedroom (#241) and were pleased by the size of the unit and kitchen amenities (blender, dishwasher, spatulas, etc.). Despite there being no AC, we were fine with just the fans on and the lanai doors open. Also, the other people staying at the property were all very nice and we chatted with a number of the other families. I liked that the property was so multi-generational, with everyone from the very young to the very old hanging out by the pools. All in all, it was the perfect choice for our little family.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Calgirl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 May 2006

My wife and I stayed at the Outrigger Napili Shores from May 17-22 2006. We had a good time. The room was very clean and nice, the resort is just to the left of Napili Bay (as you look out towards the ocean).

Food:
The gazebo restaurant is nice for lunch and breakfast with a good view. The banana macadamia nut pancakes were definitely good, however from all the rave reviews I expected more. I had the same pancakes in Kihei at a little diner in a strip mall (can't remember the name) that were just as good. There is a line every morning. So if you don't feel like waiting in line, walk up the beach to the North. At the other end of the bay is another resort with a nice restaurant which is also on the beach, and not crowded. Breakfast was reasonable ($8-10 each roughly) considering it's a resort.

There is also Maui Tacos and Napili Market in the Napili Plaza, which come in handy being so close by. Maui Tacos is like a Roberto's Mexican Food. They have pictures of many famous people on the walls that have visited the place, so that was cool to see.

We also ate at Cheeseburger in Paradise in Lahaina for the view (food wasn't bad either, just not a huge selection as you can guess by the name), as well as Subway (trying to stay on a budget).

We ate out at Hula Grill in the Whaler's Village in Kaanapali one night. It was expensive but the view was spectacular and the food and mixed drinks (banana mac) were very good. You can see some pics of the sunset in the attached photos.

Activities:
We didn't do any tours, we just went to various beaches and snorkeled. Napili Bay was ok, however a couple days the waves were a little rough and it made the visibility bad for snorkling. However it most likely was like this in other beaches facing the same direction.

We had the best snorkling experience in Wailea Beach. It's a public beach in between expensive resorts (the Four Seasons being one of them). Get there early or on a weekday to get a parking spot, otherwise you're out of luck. At the south end of the beach are some rocks. It looks like nothing is there. However a boat or 2 offshore from them should be your first clue. As you get out there past the rocks, there's quite a bit of coral and fish.

We didn't get a chance to try Kapalua Bay (next time!).

We did do the road to Hana, we went early to avoid the traffic. It worked. It's a nice ride, however bring your mosquito repellant if you want to get out and hike up around some of the waterfalls! I also got bit a couple of times sitting outside our room at the resort, which was a bummer, we couldn't really eat outside our room like we wanted to (another excuse to go eat out at the beach restaurant though ;).

Once you've done the road to Hana, you don't really need to do it again. It's a long drive, and there's nothing really there! I had more fun snorkling =).

Shopping:
Favorite shopping was in Lahaina. Whaler's Village in Kaanapali is nice but a little expensive. Lahaina Cannery Mall is a small mall with some interesting shops, as well as a food court with greek, chinese, etc food.

Flight:
We took Aloha Airlines, straight flight from San Diego. It was great, no complaints.

Overall:
Positive experience at Outrigger, the staff were nice, I would recommend this hotel. I will probably not stay here again, only because I want to try Kaanapali this time (it was always sunny there it seemed) or Kihei, someplace closer to the great snorkling we found in Wailea. It is nice and uncrowded here though, as you can see from the attached pictures.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Back96ws6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Napili Shores Maui by Outrigger

Property: Napili Shores Maui by Outrigger
Address: 5315 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9096 (Formerly Outrigger Napili Shores)
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#16 Romantic Hotel in Lahaina
#21 Family Hotel in Lahaina
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Napili Shores Maui by Outrigger 3*
Number of rooms: 87
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Also Known As:
Outrigger Napili Shores Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Napili Shores
Outrigger Lahaina
Lahaina Outrigger
Napili Shores Maui By Outrigger Lahaina

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