The Royal Lahaina Resort is comprised of a single tower of newly renovated hotel rooms, surrounded by dozens of dilapidated free-standing two story shacks (the hotel advertises these as "cottages"). The grounds are very basic, comprised of a large lawn area, with several concrete pathways that are filled with cracks, potholes and finger/stick engravings in areas that were patched. There are two small rectangular pools on the ocean side of the grounds. The main drives and parking lots are unkempt, filled with pot holes and crumbling curbing.
When we checked in, we were unknowingly checked into one of the "cottages." When walking up to our cottage, we noticed the roof was covered in black plastic tarps. Upon entering the room, we realized immediately that the room was not in rentable condition. The mirrored closet door was off its tracks, there were holes in the walls, a broken towel bar, a wall air-conditioner unit that had an extension cord with electrical tape, and the bed had a lumpy mattress. Also, we discovered mold spores growing in the bathroom (see pictures we've uploaded from this cottage room.) Finally, the room was extremely dated (circa 1970s), dirty and smelly.
Needless to say, we returned to the front desk to explain the condition of the room and get a new one. It became obvious that the hotel staff were quite accustomed to guests complaining about these cottages. Instead of expressing shock or concern when we described the abominable conditions, the front desk clerk simply said "Uh huh, OK, ... let me see if I can find you another room in the tower instead."
After waiting about an hour for another room to open up, we were given a room in the "Tower". However, the only room available was an ocean view, so we were told it would be an additional $200 a night (to stay in a clean room). We were so exasperated at this point that we took the upgrade after negotiating them down to $100 extra. What's completely interesting about this hotel is that the Tower rooms have been completely renovated. We were surprised that the rooms in the Tower are new, clean, modern and very pleasant to stay in.
While the rooms are Tower are new, the rest of the entire complex is extremely dated and run down. In fact, the only renovations are the rooms themselves and hallways. The elevators are ancient, and the hotel lobby is dark, dreary, and outdated.
Overall, this hotel and grounds looks and feels more like a giant apartment complex instead of a resort. In fact, after reading the prior reviews on here, it is absolutely bewildering how many guests have rated this hotel above average or excellent. Perhaps these guests are comparing this "resort" to motel chains.
Thankfully we only stayed at this hotel for two nights. If you do end up staying at this hotel, considering visting the more upscale area of Kaanapali beach and resort. This area is on the south side of black rock. You can take a short boardwalk path from the hotel. Follow the path across to black rock. From there, you'll arrive at the back side of the Sheraton resort. Walk towards the tennis courts. Just past them you'll find a guest walkway that takes you to the hotel grounds, pool and public beach areas. Just down from the Sheraton is the Westin, Marriott and Hyatt hotels. Explore these hotels' grounds and pool areas and you'll immediately learn what a TRUE 3 and 4 star resort is. This resort does not even deserve a single star.
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- Also Known As:
- Royal Lahaina Hotel Lahaina
- Royal Lahaina Resort Maui
- Royal Lahaina Maui
- Royal Hotel Lahaina
- Royal Lahaina Hotel Maui