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“Great Stay & Experience”

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Royal Lahaina Resort
Ranked #18 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed 4 January 2014

We stayed in a ground floor Garden Cottage room and it was a great experience. We liked the easy walk to the pool, Beach and that there is a reef so the snorkelling was good with may different varieties of fish. I would recommend this to anyone that has a car as you need one to get back and forth to Front St precinct for dinner and shopping options. The only down side for us was we had two double beds rather than the King size that we booked but they were comfy and the rooms were in a quiet setting.

  • Stayed: December 2013, travelled as a couple
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1  Thank Gaz061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha. Thank you for the positive review. Glad to read that you had a great stay and experience. With regard to bedding, we unfortunately are unable to guarantee specific bedding and requests are met based upon availability at check-in. We do try our very best to meet all guest requests. If a particular bedding type is unavailable upon arrival, in the category that you booked, our Guest Service Agents will work with you to look for the preferred bedding type in a different category or they can also assist by arranging for a room move to a room with the preferred bedding type as soon as one is available. Mahalo.

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1,804 - 1,810 of 4,176 reviews

Reviewed 3 January 2014 via mobile

Rooms were standard, but balcony had view of the stunning ocean w views of molokai and lanai. Checkin staff kindly gave us a complimentary photo shoot, but when we called to arrange the photographer never responded.

Hotel is right in the resort and golf course area, and a short 5min trolley tram ride to the whalers village

  • Stayed: December 2013
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2  Thank Jsoohu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha. So glad that you enjoyed the views from the resort. Maui truly is paradise. Sorry about the disconnect with the photography company. We will follow up with them to see what occurred, as this error is unusual. We currently provide our Honeymoon and Anniversary celebrants with a complimentary professional photo-shoot and commemorative photograph on our resort grounds. We have found this to be a very popular and appreciated amenity and will continue this program throughout 2014. Mahalo.

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Reviewed 3 January 2014

My wife & I got away for a few days to Maui...If you want to get away & want peace & quite, this is a place for you. The hotel food was great for a few nights, the bar is good sized, prices are average but the beach was AMAZING! No crowd, felt private. No need to rent a car if you do not plan to explore the island. Shuttle & bus service was right there.

  • Stayed: March 2013, travelled as a couple
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3  Thank Juan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha Juan. Thank you for the review and positive feedback. Glad that we could assist you and your wife to enjoy a quick getaway to Maui. We will look forward to welcoming you back. Mahalo.

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Reviewed 3 January 2014

Our family just returned from a week in Maui. Our rooms at the Royal Lahaina were great. Very clean, well cared for, excellent service, good food, great Mai Tai's and a spectacular view from our lanai. We loved that the hotel was far enough away from the noisy area of some of the other hotels, but close enough to walk to shopping and dining. We snorkeled off the beach just outside the hotel and saw more fish (and turtles) than on our boat trip. Loved the evening entertainment and the free trolley was very convenient for the teens. We would definitely return. Thanks Royal Lahaina!

Room Tip: Ask for rooms higher than the 8th floor for best view and less noise.
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  • Stayed: December 2013, travelled with family
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2  Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha Kerry. Thank you very much for the 5-Star rating. So glad that you and your family enjoyed the resort and your vacation. We hope we can welcome you back again very soon. Mahalo.

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Reviewed 2 January 2014

The rooms are clean, but the customer service is lacking. We had to wait 2 hours one morning just to get conditioner and body wash (because they forgot to replenish our stock the day before). The service at the ice cream/breakfast store attached to the resort is awful. They gave us snide remarks for asking for an extra bowl for our ice cream - that's after we spent money there every single day. With other options on the Lahaina side for about the same price, I don't think we'll be coming back.

  • Stayed: December 2013, travelled with family
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4  Thank JChan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha. Thank you for the feedback. Very sorry for the delays you encountered with regard to the replenishment of the in-room amenities and also for missing the mark in some other service aspects. I will be reviewing this further with our Housekeeping and Food & Beverage Team. Although we generally receive very favorable comments regarding our service, we are aware that constant diligence is required in order to assure each and everyone of our guests receives 5-Star service. I will contact you directly to review your experience and hope that we can regain your confidence as a return guest. Mahalo.

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Reviewed 1 January 2014

We were looking for a place that would give us the feeling and romance of what we have always imagined as Old Hawaii, the Royal Lahaina Resort was everything we had imagined and more. Right on the ocean, we fell asleep and awoke to the sound of ocean waves. Beautiful sunsets even while enjoying an evening cocktail at either of the oceanfront bars, nightly entertainment including the dancers that showed up at sunset each evening...just beautiful, quiet and peaceful. We have never been the high rise condo type of pleasure travelers, I get enough of that with my work.

The staff were extremely friendly, one day when asking for walking directions we were given a quick ride from one of the doormen. They had recommendations of popular and inexpensive spots to eat, checkout Aloha Mixed Plate across from the Cannery Mall. Used onsite Expedia Expert to book a full island helicopter tour and zipping at Camp Maui in Hiacu.

Went to the Old Lahaina Luau which is on site (held at the former Bob's Beachcomer), again everything we had imagined as Old Hawaii, very fun and entertaining. Will say that I was glad my husband insisted we get there early as recommended because the tour busses began arriving 30 minutes or so before the start and with all those guests we may not have been able to get such good seats.

We had an oceanfront cottage 2nd floor suite, full kitchen. The only disappointment I had was that none of the windows on the ocean side opened and the patio was on the backside of the suite which meant we could not sit out on our own deck to enjoy a cocktail or two while watching the sunsets. I did however enjoy sunrises over the mountains while sipping my coffee. Next time I will opt for the oceanfront cottage room which is on the 1st floor and has a patio facing the ocean.

p.s. it's not really an upgrade, complimentary or not, when you put me into a "2 BR at no charge" when you don't have any way to lock off the 2nd bedroom and there is no 1st bedroom (a hide-a-bed doesn't count as a bedroom...certainly not in a suite).

Overall, most enjoyable stay and we will be back. Hopefully, sooner rather than later!

Room Tip: Unless you need a full kitchen, get the oceanfront cottage room so that you can enjoy the sunsets fr...
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  • Stayed: November 2013, travelled as a couple
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Thank CSehmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha. Thank you for the great feedback and positive review. So glad that you were pleased with the traditional Hawaiian ambiance of the Royal Lahaina Resort and we were just what you were hoping for. We will look forward to welcoming you back soon. Mahalo.

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Reviewed 31 December 2013

This is an ok hotel with out dated accommodations. The whole place is in disparate need of a refresh. The location can't be beat. But the room airconditioners barely cool the room and are loud. Bed was lumpy, bathrooms were heavily worn. Swimming pools are boring and cold and there are no hot tubs on site. Chipped paint, broken tiles, awful pillows, rough sheets and keyed rooms that feel like you don't need the key to get in.

It's not exactly roughing it but it's clear they are billing rates based on their location rather than quality accommodations.

Stayed: December 2013, travelled with family
Thank Looking4NiceTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 9 January 2014

Aloha. Thank you for the feedback on your stay. I am glad to read that you did enjoy the location of the resort but sorry that our cottage accommodations did not meet your expectations. There are a wide variety of accommodation choices available here at the Royal Lahaina, from our cottage rooms and cottage family suites to fully renovated deluxe guestrooms and suites in our Lahaina Kai Tower. Our cottage units are considered a moderate level accommodation. For guests desiring a newer, modern and deluxe level of accommodation,our Tower rooms and suites recently underwent a $40 million dollar renovation and guests will find that these are amongst the nicest rooms you will find on the island. Photographs and descriptions of each room type can be found online and we encourage guests to review the various options available and select that which is most appropriate for their wishes and budget. Mahalo.

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Additional Information about Royal Lahaina Resort

Address: 2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761-1992
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lahaina
#8 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#17 Romantic Hotel in Lahaina
#17 On the Beach Hotel in Lahaina
Price Range: £170 - £530 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Lahaina Resort 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Royal Lahaina Hotel Lahaina
Royal Lahaina Resort Maui
Royal Lahaina Maui
Royal Hotel Lahaina
Royal Lahaina Hotel Maui

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