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Royal Lahaina Resort
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Reviews (4,292)
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1,831 - 1,836 of 4,292 reviews
Reviewed 30 March 2014

Hotel and property are very pretty. Beach is beautiful and convenient. Food in restaurant is generally good. Restaurant staff seems frazzled and overwhelmed. Very slow service. Major complaint was large party on side lawn below our room on our last night with a rock band. We had to listen to loud music and singing and yelling for four hours. Our patio doors were closed and vibrating from the noise. The front desk gave us misinformation about when the noise would end. The manager on duty could only offer to move us to another room-we had been in our room for 7 nights at this point and had things scattered about. The priority was the party and not the guests' comfort. Not what I'm looking for after a 12 hour airplane ride. Stay elsewhere.

  • Stayed: March 2014
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1  Thank Ohiotraveler1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 1 April 2014

Aloha. Thank you for the review. Glad to read that you found the hotel and our oceanfront location to be beautiful. Very sorry that you were disturbed by the group function on the last evening of your stay and that our Manager was unable to provide an acceptable solution to this situation. We care very much about the comfort of our guests and will always look at all possible options to assist each of our guests in making their stay as enjoyable as possible. Mahalo.

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Reviewed 29 March 2014 via mobile

We chose this hotel after a great experience at their sister hotel, the Royal Kona (on the Big Island). Royal Lahaina was even better! Great beach, two pools, awesome restaurant, and lovely views, even from the "partial ocean view" room. We enjoyed our Black Rock view but the other side of the hotel also has a lovely beach view. Try to get a room at 5th floor or higher. Visited during humpback whale migration (winter) and watched them leap and play from our balcony. Super clean rooms, helpful staff, $10/night to park. Look for the "hidden" hot tub at the tennis club (accessible to hotel guests) and little pool there as well. We will return.

Stayed: March 2014, travelled as a couple
Thank Maggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 31 March 2014

Aloha. Thank you very much for the kind review. We very much appreciate that you selected the Royal Lahaina based upon your previous great experience at our sister hotel on the Big Island, Royal Kona Resort. We are so happy that you were pleased with your choice and that you plan on returning. We will look forward to welcoming you back to both resorts. Mahalo.

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Reviewed 29 March 2014

We've spent here the second part of our honeymoon, in August 2011... first of all i must say that after a looong trip.... ( we va come from italy... with a pit stop to los angeles of 3 gr8 days)... we ve arrived there.... it wasnt any cocktail of "welcome" with flowers and the room it wasnt ready yet... so we must wait for it 2 hours,,,! It was a shame.... honeymoon...hawaii dream and wait for a room 2 hours... then we left the laguage and they wanted money only for watch them.... tne hawaians are not nice not kind.. they smile at you only kf they see dollars..... greay hawaii great maui.. eautiful place.. but not nice people...remind it when u re coming to maui...

Stayed: August 2013, travelled as a couple
Thank laura82Liguria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 31 March 2014

Aloha Laura. I am sorry to read that you were displeased with the service you received. The management and staff here at the Royal Lahaina enjoy helping guests from around the world feel welcomed and try our very best to provide quality service with a true spirit of Aloha. While we usually receive very favorable comments regarding guest interactions with our associates, anytime we receive feedback that this was not the case we are concerned. We regularly review our guest comments and will continue to look for ways to improve our services and assist our guests in making the most of their visit. Mahalo.

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Reviewed 29 March 2014 via mobile

We were originally booked in a garden cottage but were upgraded to a ocean view tower room! The room was beautiful and spacious! The hotel grounds are beautiful! The staff was great and service was excellent! Parking spots were tight but manageable! The breakfast buffet was good and they opened at 630 so you could get on and out to enjoy the rest of your day!

Stayed: March 2014
Thank Jeffreyml12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 31 March 2014

Aloha Jeffrey. Thank you for the feedback on your visit. So pleased to read that you enjoyed the resort and your interactions with the staff. Our 27 acres of tropical gardens are definitely a feature that many guests, like yourself, find to be very beautiful and relaxing. Mahalo.

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Reviewed 29 March 2014

The staff here is very friendly and efficient. Everything was clean and neat. Beautiful, well-kept grounds. Excellent service. We were in a room near the outdoor pool, and beach access. Shopping is close at hand. We were able to see whales from the beach, which was incredible. We definitely would stay here again.

  • Stayed: February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Thank Vickie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RLR_SAGER, Manager at Royal Lahaina Resort, responded to this reviewResponded 31 March 2014

Aloha Vickie. Thank you for the positive feedback on your stay. Especially happy to see that you found the staff to be friendly and efficient and that you would definitely return. We hope we can welcome you back soon. Mahalo.

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