Lumeria exists to serve the staff, not the guests who attend.
Before we decided to come to Lumeria, I read the reviews on trip advisor. A common complaint is that some rooms are quite noisy. I decided to make a reservation ONLY if a quiet room was available. I booked room 5A: a room at the end of the building facing the courtyard with fewer people would be walking by. Based on this, I made the reservation.
When we arrived, we were greeted unenthusiastically. We approached the check-in building and had to interrupt staff to get their attention. This happened numerous times throughout our stay. We were greeted with blank looks and offered a, "We are checking in."
We were the only guests to arrive that day that were not part of a group. A small resort has the advantage of greeting guests by name and making guests feel like valued and welcome visitors. Instead, we felt more like intruders. We were told that our room wasn't ready and to come back at 3pm. We were told we could use the pool and given a map.
When we checked in I learned we were in room 5D. At that point, I said, "5A." and the staff said, "No, you are in 5D."
I later returned to let her know that we were told over the phone that we were in room 5A. I also let her know that I made a reservation on that condition. She said that her computer needed to say 'do not move' for her to know that I had specifically requested that room. This didn't help me at all.
When we checked into our room, I found that the ties on all of the blinds were in knots. I spent 20 minutes un-knotting the blinds so that we could have some privacy. We were in a high traffic area and people walked past our room frequently.
Outside our room was the juice station where the resort sells juices. Early each morning someone arrives and dumps ice cubes in a large bucket. More noise!
I attended hot yoga. The class started ten minutes late. The floor was dirty. I was later told by two different staff that the yoga class was just for staff and it was nice to see me there.
When you arrive at the resort, you are given a different list of classes then what is posted on the website. You will have a hard time finding one yoga class each day to attend. I attended two more yoga classes and both were frustrating. One started ten minutes late. It was full of regulars - locals from outside the resort. The other class I took was in a Quonset Hut. It was more like an exercise class to bad pop music.
Dinner is cafeteria style.
Breakfast is surprisingly unhealthy and it is impossible to avoid sugar. For a resort that charges top prices and prides itself on holistic practices, breakfast should have healthier choices.
Overall this is a very disappointing experience. I was looking for (and led to believe) that I would get a RETREAT experience with lots of variety of activities when in fact there was but one yoga class each day.
I also had an appointment for a 20 minute 'way of the shaman' and as you know the guru was late - late enough that it ate into yoga class, so I had to choose between yoga (my love) and this completely unknown experience.
The website has YOGA as a separate bolded element: this is NOT a place to go to deepen your yoga practice.
There were other problems. After stepping out of the shower the first day, I noticed a lot of water on the floor. I grabbed a towel to mop it up and when I picked up the towel it was brown with dirt from the floor.
On the second day of our stay, I looked out for the chambermaids to ask for new towels. I got new towels but they didn't take the old ones away so the bathroom had 3 towels with no -where to go! I also noticed that they did not wipe the faucets or replace the drinking glass (which had lipstick on it).
On a positive note, the deep feet massage was, by far, the best massage I've ever had.
The beds were incredibly comfortable. I appreciated the availability of coffee in the morning. The grounds and the building itself are stunning. The pool and hot tub are very nice.
I expected deep retreat and experienced do-it-yourself camp.
The staff have created a general feeling that it is a privilege for me to be there, rather than giving me a feeling that it is a privilege for the resort to have me as a guest. Whatever the staff are busy doing, they have not thinking/acting that the guests are the centre of the Lumeria experience. In general, it feels as though Lumeria serves the staff rather than serving the guests.
- Official Description (provided by the hotel):
- Welcome to Lumeria Maui, an educational retreat experience that will feed your body, mind and soul while connecting you with the authentic rhythm of Maui island. We offer a nourishing living campus of relaxing beauty for individuals and groups with daily classes and programs in yoga, meditation, healing arts, water sports and much more. Accommodations are included with all classes and programs. Relax, rejuvenate and connect with your unique self as you open your mind and feed your body and spirit. Immerse yourself in one of our signature programs - yoga and or detox/cleanse - inspiring a life in balance. Located on Maui's north shore, our restored historic buildings-with island and ocean vistas-have been designed to envelop you in an intimate, authentic environment. We encourage you to wander through our beautiful organic gardens, which supply our farm-to-table dining and our signature Lumeria Detox-Cleanse. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Evoline ltd, Ebookers and Cancelon so you can book your Lumeria Maui Retreat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lumeria Maui Retreat Makawao, Hawaii