Our family went on July 4. Three of us had never ridden before. The folks at Happy Trails were just terrific from the first phone call they were friendly & informative. With traffic we ended up being about 5 minutes late for our ride ... they actually waited for us!! The two handlers were terrific with my kids, especially my youngest who was a little scared at first. Now she talks about the trail ride as one of her favorite parts of our trip (surfing won out over the horses). Totally worth the money and you get an experience seeing the island you couldn't get any way else. Thanks to Mark, Cindy and team!!