We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Misleading”
Review of Cold Stone Creamery - CLOSED

Cold Stone Creamery
Restaurant details
Reviewed 28 June 2013

I ordered a simple LIKE IT ice cream. I asked the worker if it comes with toppings, she said yes. So I asked for Caramel Syrup and Butterfingers. Upon paying I found out that the worker put the price of MIX IT ice cream, which is higher. I asked why and she said that the toppings are for additional amount. I asked why didn't she tell me that, I did ask if it comes with toppings and she said yes and said nothing about the difference in price.
The manager said that that's the way they calculate it.
That's misleading. A costumer has the right to get all the information in order to decide what to order, a business cannot give partial information and to charge for unknown items.
Yes, it's only ice cream, but it's still unfair trade.
The ice cream itself was good, but its good taste was forgotten long before the bad taste of misleading.

    • Value
    • Service
    • Food
Thank AllKnowMother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (6)
Traveller rating
Traveller type
Time of year
Language

5 - 6 of 6 reviews

Reviewed 29 August 2015
Google Translation

    • Value
    • Service
    • Food
Thank Aki19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Cold Stone Creamery also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing