In December 2013, my client and I reserved a 3 bedroom villa at Ko Olina for his family holiday for June 2014. As we now know, the resorts management company from RMC to Ola Properties shift has resulted in the cancellation of our reservation. I did not receive any type of correspondence, email, or phone call from RMC, until late April. We were beyond disappointed. How could a reservation contract be cancelled with no alternative 3 bedroom arrangements made to accommodate the family? As his agent, I made this Ko Olina villa reservation in good faith and with the confidence that this was the right property at the right price point for the right family, with a reputable management that would uphold our mutual client’s interests. The process by which Ko Olina’s reservations team informed us of my cancellation was very unprofessional, and in my 10 years in the hospitality industry, unprecedented. I called RMC manager several times, and have not returned any of my calls. Ola Properties has provided 2 bedroom villa of which will not suit my client’s needs. We have not experienced an automatic cancellation of this type, with no resources nor explanation. I have emailed Ko Olina Beach Villa Management team several times and received absolutely no response. Unbelievable… Do yourself a favor and stay somewhere else. Great property. Horrible Management.
- Official Description (provided by the hotel):
- Balmy breezes and peaceful white-sand beaches. Ko Olina Beach Villas Resort, on the southwest coast of Oahu, feels straight from a Hawaiian storybook. Here you'll find exceptional two and three bedroom boutique vacation rental villas with gourmet kitchens and floor to ceiling sliding glass walls leading out to your private lanai. Luxurious villas with a personal touch in an utterly breathtaking setting. Outside, find four breathtaking lagoons with wide sandy beaches and numerous beautifully landscaped pools and hot tubs. Enjoy golf at our LPGA championship golf course and sign up for a catamaran cruise watching dolphins and whales at play. The beach bar awaits along with your ocean side grill to prepare sumptuous meals while sipping a cocktail and watching the sun dip into the ocean. The end to another beautiful day in paradise. ... more less
- Reservation Options:
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- Also Known As:
- Ko Olina Beach Villas Hotel Kapolei
- Beach Villas At Ko Olina Hawaii/Oahu