Absolutely breathtaking hotel! But if I may say- poorly ran. We stayed at the Aulani for 6 nights, 8/1-8/6/14. We were excited to get there! Expecting the same service as the Animal Kingdom Lodge, we were prepared to spend a bit more in food and accommodations but as we received the bill for 4 buffet dinners....$240 later... I was a bit winded! We quickly cancelled our reservations for breakfast and dinner for the week and decided to keep the rental car. Second, we decided to approach the Concierge for help with learning how the programming worked for the kids and for assistance in signing them up... Well, he was a bit too busy for us. :( - We later learned that we had to be at the Auntie's house at 8am to sign up the kids for the day including the programs offered there. Well, so did everyone else... line... If the family wanted to sign up for any other program, then you had to go down the way to stand in another line to pay for the programs...Then, if you want a bracelet for pool access and towels.. another line... Oh.. and.. if you want a chair by the pool.. make sure after you stand in line for Auntie's house, and towels - put your towels on a few chairs because if you wait... you will be walking around looking for chairs for most of the day.
We were so used to the Concierge level at the Animal Kingdom and the organization and service of the resort and staff- we were very unhappy with the way things were ran. We decided to absorb the cost of parking and spent our days away from the hotel. We almost went back to the Hilton Hawaiian Village to spend the remainder of our trip.
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- Also Known As:
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa Hawaii/Oahu