Anybody who follows my reviews will notice I do not often give a five or a one. There are always things to improve on so giving a five gives an impression of perfection which really rarely,if ever exists. On the other end of the scale things are rarely really so bad that you have to write only bad impressions.
I have a tough time finding much positive to say about this place other than it has great sunsets and nice front office mad maintenance staff.
They were not there for a pickup at the airport,had to be called, oh yes we'll be right there!
The first room was dark, dingy and dirty...the bathroom still had somebody else's pubic hair. It had 'Mountain view' of the parking lot and I found the description interesting as there are no mountains on Guam.
The second was an improvement in that it was lighter, and had a view of the water. The bathroom was cleaner but the corridor carpet as the room carpet was filthy and stained...as had been the previous room. Getting the room cleaned, fresh sheets or towels was well nigh impossible; the cleaners would come in, every two or three days,to remove trash but never cleaned the hand basin or bath and the kingsize bed was made up with sheets that were the wrong size.
Breakfast was free but pathetic and the sort of offering that encourages thoughts of a terrible and dangerous greasy spoon somewhere you wouldn't go unless you had no choice.
It does have a laundry so one can wash clothes but the general cleanliness of the whole place is poor....doors with finger marks built up over months if not years, floors that haven't been mopped or pressure cleaned, disintegrating unused barbecues, the pool was approaching green in the corners and was losing tiles,the beach in front was overgrown with weeds and the steps down to it were crumbling. Only one elevator is functioning at the front of the building.
No ice machines on each floor...you have to go to the bar or front desk and the bar/restaurant is disorganized,over staffed and unprofessional, the food being as previously stated poor and the staff try to be nice but are untrained.
The wifi is reasonable and free but disconnects if you are not continuously using it and won't sustain movie downloads, so you have to reregister if you put your computer down to go to the bathroom.
All this is a pity as the situation of the property is nice. But even after sitting down with GM, who bragged as to how he had cut costs and the property was now cash flow positive, I can not recommend anyone to stay in the hotel.
The workout area is basically unused with dead cockroaches on the floor....whether the machinery works I do not know.
Perhaps things will change but until then I can only suggest that you avoid this overpriced and shoddy property.
- Official Description (provided by the hotel):
- Hotel Santa Fe is a beachfront hotel that reflects Guam's warm Spanish heritage. Located on the serene Agana Bay, it is noted for it's spectacular oceanfront sunsets and soothing atmosphere. Amenities include an infinity pool overlooking the sea, restaurant, bar, business center, conference rooms and wireless internet access. ... more less
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- Also Known As:
- Santa Fe Tamuning
- Hotel Santa Fe Guam Tamuning