My wife and I spent 3 nights at Sheraton Laguna Guam Resort. Originally booked the laguna suite but upgraded to laguna suite club upon check-in. (although the club lounge priviledges were not given, just the room upgrade)
Checking in was smooth but clinical with no smile, i also wished that they told us in advance when we booked that those staying at the laguna suite checks in at the laguna suite area so we could have avoided queueing at the front desk and being told that we should check in elsewhere.
No offer of help with the luggages to the room, funny I normally have to fight them off and tell them that I don't need any help. So, no complaints there, i suppose.
The room was great. Walk-in closet, nice living room area, nice view, big bed, nice bathroom facilities, bottles of water and a welcome drink on the table. The only bad thing that i can say about the room would be the small balcony.
After settling down in our room we ventured to the infinity pool, walking around the premises to get to know what's available. We noticed some areas especially around the kids pool area that felt abandoned and left to rot. I know it's a big property but it's also a Sheraton, so that was kind of a shame.
At the pool - where to get the towels is not indicated whilst the lifeguard on duty is too much. I don't know if something serious happened in the past, but the lifeguard's watchful eyes and his whistle would make a grown man's holiday feeling dissappear instantly.
Ordered fish and chips and some cocktails and beers at the pool bar. Very nice indeed. Very good chips.
Back to our room, bath tub and shower was great. Chilled out for a while and ordered room service. Great food for the price.
2nd day, buffet style breakfast was as expected with egg chef counter. Satisfied.
Tried out the Angsana Spa within the premises of the hotel with my wife. Booked the signature massage. Heaven. Better than the Mandara Spa franchise that we have previously been to. Recommended.
Spent the rest of the day at the pool. Different life guard, same old strictness, today with constant pacing up and down.
Dinner at The President, teppanyaki style, very nice indeed. The waitress (Ms Takaishi) was great with her service and conversational skills. The chef however just got on with his teppanyaki-ing and no conversation. Great food.
3rd day, watched a friend of ours surfing just by the coast of Sheraton. The Sheraton Laguna Guam Resort is a great spot for surfers out there. I do not know how friendly the local surfers are, but probably the only hotel on guam where the surf point is accessible from the hotel compounds. However, the coral reef makes it hard for beginners and not recommended for those who are still starting up. Which reminds me, there is NO sandy beach front at this hotel and swimming in the sea is not recommended.
Our reservation came with a voucher for free buffet lunch for two, so we went to check this out. The same place as where we have our breakfast. Average but would not worth paying the asking price of $25 per person if i was a paying customer, more like $15.
Ventured out in to GPO did some shopping and ate at Ruby Tuesday. Those staying at this hotel should consider renting a car, as the buses and taxis aren't so bad but real accessibility can be achieved via a rent-a-car.
And after a very pleasant 3 nights stay we checked out. But offcourse we had to check out elsewhere again as check out was not done at the same place as where we checked in. Again, they neglected to tell us this when we checked in.
Bad points worth mentioning are:
- our ashtray on the balcony was not emptied first day via house keeping deducing that the balcony does not get cleaned.
- lifeguards, really ? is it necessary to tell a grown man off in public for piggy backing his little daughter in the pool ?
- jacuzzi - out of order during our entire stay and probably forever.
- comedy hairdryer with cable so short that you might as well use a hand dryer at a near-by toilet.
- very noisy air conditioner
All in all, we enjoyed our stay and the above points are just a little reminder that we are in Sheraton but on Guam.
Great for surfers otherwise my scales tip for Hilton Guam Resort & Spa.
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- Also Known As:
- Sheraton Laguna Guam Hotel Tamuning
- Sheraton Tamuning
- Tamuning Sheraton
- Sheraton Laguna Guam Resort Tamuning