I stayed at the Sheraton Laguna Guam for only 24 hrs for a business trip recently. The facility would get maybe a 6 out of 10 from me (SPG Platinum member with 50+ stays a year worldwide). Some of the property is pretty tired and in need of some paint and new flooring. Rooms were appointed decently, were clean and quiet. The pools at this hotel are nice,...one being an infinity pool with a beautiful view of the ocean as a backdrop. I was traveling with 3 colleagues on this trip; all Platinum members of SPG as well. Myself and one other colleague submitted an earned suite upgrade reward request prior to arrival. I was first to check-in and was told that no suites were available to accommodate my reward request. My colleague with the other reward request checked in second and was given a suite. Then my other two colleagues (who hadn't requested a reward upgrade) checked in next and were both given suites. I phoned the SPG platinum concierge after this happened, who in turn put me in touch with local hotel management. This manager apologized for the mistakes and ultimately gave me SPG points to compensate me for his employees' actions. I believe this is important to address here in this review due to the lack of attention to detail by this hotel. If you are a Platinum and enjoy the amenities and treatment thereof, this may not be the hotel for you. Otherwise, I would stay here again only if the rates were attractive enough to distract me from staying at the Westin Resort Guam.
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- Also Known As:
- Sheraton Laguna Guam Hotel Tamuning
- Sheraton Tamuning
- Tamuning Sheraton
- Sheraton Laguna Guam Resort Tamuning