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“One of the Better Hotels in Guam”
Review of Hotel Nikko Guam

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Hotel Nikko Guam
Ranked #4 of 21 Hotels in Tumon
Reviewed 9 July 2012

The Nikko is located at the less crowded end of Tumon. It has plenty of parking because most of the folks there are from Japan and they do not have cars because they take chartered tours. Lobby has the best breeze out of the hotels in Tumon. If you are into snorkling then this is the hotel you want to stay in. It is next to "Gun Beach" which is by far the best snorkling beach on Guam. If you go at Dawn you can often see some manta rays that come in to feed and then leave as the sun rises. Very quiet and clean rooms. Housekeeping does an outstanding job. Dowside is that they cater almost exclusively to the Japanese tourists and you can feel as if you are somewhat excluded. If you want to get some drinks in you and do not want to drive there is an excellent beach bar that opened up within the past year at the end of the street where the Nikko is located and is an easy 7-10 minute walk. Well worth visiting one of the evenings you are there. Overall, I say this hotel is a 9 out of 10. Did I mention that it has the best lobby in Guam?

Room Tip: Higher floor that face south have the best views of the sun sets
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  • Stayed: February 2012, travelled solo
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5  Thank jocampo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 April 2012

1) We booked a triple room. The hotel states that these rooms are on the '3rd' & '4th' floor. But, strangely, on the Tumon Bay side, the 3rd floor is actually the ground floor - the room's door is on an outside path that is next to the hotel's driveway and a path is right next to the 3rd floor 'balconies', so privacy is an issue. The hotel tries to get away with this by classing the ground floor as the 3rd floor by having 2 more lower levels accessible from the lobby, going down to the beach. Maybe classing those 2 lower levels as basement levels would be a more transparent way of doing things so that guests who book a room on the 3rd/4th floor have a clearer idea of what they will be getting.

2) The room wasn't prepared for us correctly - we booked a triple room, but the room had 4 semi-double beds in it. We didn't need or want an extra bed. It took up a major amount of space. After an hour or so of complaining, they agreed to move us to a room on the 4th floor with 3 beds. So, credit to the hotel for eventually resolving the problem.

3) Sometimes the staff put free water in your room, sometimes not. The hotel said that they only provide it on the arrival day. However, on random days it appeared in our room - which was great!

4) When we checked in a staff member at the front desk swiped our credit card for $1128. The hotel always swipes guests' cards for $100 when you arrive in case you break something etc. However, we had already paid for the room so it was unnecessary to swipe the card for the charge of the room plus the $100. It highlighted a lack of competence on the part of the hotel staff and gave us something to worry about at check in. The staff were not so apologetic. They just said,

'Don't worry. It is only a swipe. We won't take the money.'

So we said, 'What's the point of swiping it then, if you will not take the money?'

The front desk staff wouldn't cancel the swipe, and never apologized, so we had to phone a member of the managerial staff who was Japanese. It took a long time before we could get through to her on the hotel switchboard. However, finally,
she agreed to cancel the swipe. The lady that had made the mistake at the front desk was a training member of staff. Shame on the staff who should have been training her - clearly the person who should have been watching her wasn't doing a very good job.

5) The housekeeping staff are very nice. The lady who cleaned our room on most days was very friendly and cheerful. Housekeeping can come quite late in the afternoon, but this wasn't a problem for us.

6) The location of the hotel is not great. The hotel has its own 'private beach'. But there are lots of rocks in the water and the water is not so blue or clear. There is not easy access to Tumon Bay where the good beaches are.

7) The hotel provides a free yoga session for guests on weekday mornings at 06:30am. The session is done on the '2nd' floor overlooking the sea. It's a great service and the teacher is very nice.

8) Magellen Restaurant's Sunday brunch was great. It's on the hotel's 'first' floor. It was $25 and included as much beer and champagne as you want. The Chinese restaurant on the hotel's top floor does a fairly good buffet lunch too and the views from the restaurant are stunning.

9) One great thing about Hotel Nikko is the security. You can often see security men patroling the grounds which made us feel quite comfortable staying there, and also parking the car rental there too.

10) The pool's slide is pretty good - quite fast and twisty!

11) One member of staff at the front desk was particularly helpful, articulate and informative. Her name was Mildred. The hotel should give her a promotion and more money.


Overall, the hotel is very big, but it seems like sometimes the hotel is too big for the staff to handle. The rooms are not great - just ok. If you are looking for a hotel from which you will have easy access to a GOOD beach, then this is not the hotel for you. And if you are Japanese, and you want to feel like you are in a foreign country, then this hotel is not for you either! Most guests are Japanese. I wouldn't stay here again.

Room Tip: Make sure you get a room on a high floor (NOT THE THIRD FLOOR!) and a room on the Tumon Bay side.
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  • Stayed: April 2012, travelled with family
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7  Thank Mr.Ashwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Best diving and quiet . I have been here 5 times. It is the best on Guam. No better beach even better than Hawaii. Needs more beach activities.pool and beach staff great.

  • Stayed: March 2012
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5  Thank william c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

I'm very surprised by some of the comments about this hotel. I didn't even book it origianlly but the hotel i'd booked had over booked and I ended up at the Marriott for three nights and the Hotel Nikko for three. The hotel staff were very pleasant and registration was a breeze. The room was very bright and cheerful and had a fantastic view of the bay. Everything was clean and well maintained and I had no complaints about the carpet or fixtures. bed was comfortable and clean. As a business traveller I don't ask for much more and this was $44 less per night than the Marriott. Also close to many restaurants and shopping. I'll definitely stay here my next trip to Guam.

  • Stayed: March 2012, travelled on business
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8  Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

Disappointing. Hotel and rooms need upgrades.Prices high and much better value for money elsewhere on Guam. Also poor beach access.

  • Stayed: August 2011, travelled as a couple
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2  Thank beaunestay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

I lived on Guam for years and remember Nikko when it was beautifully maintained. Now, i think the place is still good, but there are some things that need improvement -- paint in the outside should be updated, pools need to be better cleaned/maintained, carpets need updating, little cafe in the lobby area needs better food/pastries. The beach area is private, but not the best for swimming. Gorgeous view outside my window, which was great. You can definitely tell that a lot of the hotels have taken a hit in the economy, as the other hotels needed better upkeeping as well. Overall, i would stay here again, but would love to see it go through more maintaining and upgrades to the building. it's starting to look outdated.

  • Stayed: November 2011, travelled with family
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5  Thank BernMoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

I do think renovation is needed for Hotel Nikko Guam. We stayed there for 4 nights in Jan 2012. You will not feel welcome by Nikko staffs, the whole hotel is quite old, no wifi provided even at the lobby, the swimming pool and the beach are small. It's okay if you just for sleeping at this hotel. One thing that the view from room is very good. The two chapels are very beautiful but just for rental use. I will not stay at this hotel again if I go Guam.

  • Stayed: January 2012, travelled with family
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Thank karen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Guam

Address: PO Box 12819 | 245 Gun Beach Road, Tumon, Guam 96931-2819, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Tumon
#4 On the Beach Hotel in Tumon
Price Range: £138 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nikko Guam 4*
Number of rooms: 492
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Also Known As:
Nikko Guam Hotel
Nikko Guam Tamuning
Hotel Nikko Guam Tumon

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