We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The absolute worst!” 1 of 5 bubbles
Review of Pacific Bay Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Pacific Bay Hotel
Ranked #20 of 20 Hotels in Tumon
Seattle, Washington
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The absolute worst!”
1 of 5 bubbles Reviewed 2 April 2008

This hotel was by far, the worst place I have ever stayed.. We checked in at 2 AM on the first day of our trip and were absolutely horrified at the condtions of this hotel. Throughout the entire hotel, the wallpaper on the walls was peeling, there were holes in the walls and carpet, mold was omnipresent, and the hotel was absolutely filthy. Our room was even worse. It had all of the above problems with the addition of the bathroom not having been cleaned, blood stains on the towels, and the lock on the door didn't work. We stayed one night, only because we had no other choice and checked into the Fiesta Resort the next day. When I explained the situation to Orbitz, they were absolutely apalled and immediately gave us a full refund for the hotel. Do yourself a favor and avoid this place at all costs.

  • Liked — Nothing, avoid at all costs
  • Disliked — Everything
  • Stayed January 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank rabbit0015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

236 reviews from our community

Traveller rating
    8
    38
    103
    49
    38
See reviews for
72
53
29
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
Japan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 31 March 2008

One of the worst hotels I ve had the displeasure to stay in. Everything is broken or run down from the poolside lounge chairs to the in room telephone, safe, hot water system, the list goes on and on. To top it off after 3 days without hot water we decided to complain and the managers suggestion was to check out! Go any where but here.

Helpful?
4 Thank OzzieJapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tumon hotels

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 10 April 2007

This place is terrible, stay away!

The carpets were torn apart and had stains. The walls had holes and the wall paper torn. The room smelt like mildew. The bath tubs were dirty, old and cracked. The bathroom tile was cracked, dirty, etc. The beds were so so, until bed bugs started biting. The AC was noisy, but worked great!

The staff was nice and did their best to resolve issues such as room change, but the rooms were all the same. Every room I saw (total of 10) were in similiar conditions (except the bed bug and the hole in the wall).

A letter was written to the management staff of our dissatisfaction, etc and to contact me back, but I have yet to hear from them.

Just stay away, its a dump. You can find better places to stay cheaper in Tumon area.

  • Liked — Location
  • Disliked — Everything but the staff.
  • Stayed November 2006, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
13 Thank Ama4219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Tumon
0.1 mi away
Grand Plaza Hotel
Grand Plaza Hotel
#18 of 20 in Tumon
3.0 of 5 bubbles 294 reviews
0.2 mi away
Holiday Resort & Spa Guam
0.6 mi away
Verona Resort & Spa
Verona Resort & Spa
#16 of 20 in Tumon
3.5 of 5 bubbles 249 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Guam Reef & Olive Spa Resort
0.6 mi away
Guam Plaza Hotel
Guam Plaza Hotel
#2 of 10 in Tamuning
3.5 of 5 bubbles 800 reviews
0.7 mi away
Royal Orchid Guam Hotel
Show Prices
Show Prices
Show Prices

Been to Pacific Bay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pacific Bay Hotel

Property: Pacific Bay Hotel
Address: 1000 Pale San Vitores Rd, Tumon, Guam 96913-4079, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 20 Hotels in Tumon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Pacific Bay Hotel 2.5*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Agoda, Odigeo, Hotels.com and Ebookers so you can book your Pacific Bay Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Pacific Bay
Pacific Bay Tumon
Pacific Bay Hotel Guam/Tumon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing