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Reviews (828)
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Reviewed 30 May 2016

It is a great place for family get away especially toddlers since plenty activities for kids at PIC Guam. The rooms are spacious and beds are comfort and walking distance from other major restaurants and shops on Tumon Bay.

Right across PIC a Teppanyaki Restaurant Shogun great entertainment for family dinner or lunch. Next to Shogun ABC Store where souvenirs and snacks can be bought for kids or late night snack.

  • Stayed: May 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank baldis328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this reviewResponded 30 May 2016

Hafa Adai baldis328,

Thank you for taking the time to post a review. PIC also has several restaurants within the hotel and a Boutiki store that is open until 3:00 am for our guests' convenience. We hope you will get to indulge in these available services on your next visit!

Sincerely,
Miranda A.
PIC Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2016

My family and I booked a room as a graduation gift for me. All standard rooms were fully booked so we were offered the Royal Club rooms. I was a bit skeptical about it because I felt that it was not necessary to pay that much for a room when all we wanted to do is swim. Boy, was I wrong! When we checked in, we were to sit in this Royal club center and a very nice lady helped us, I wasn't able to get her name. She was very thorough in the information she gave us. As we got to our room, which was in the main tower on the 20th floor, we were in awe. We went straight to the balcony. The view of the resort and ocean was spectacular. I lived on Guam for so long but I was still amazed. Although the bathroom didn't look as Royal and the floor was not entirely carpeted, the beds were very comfy. My family and I were able to receive free appetizers during happy hour and complimentary breakfast in the morning. The servers in the lounge were very welcoming and friendly. I love it! The resort has changed since I've last been here,but nonetheless it is still fun! Definitely great for the whole family. I'll be coming back again! Hopefully soon!

Stayed: May 2016
Thank jba96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this reviewResponded 30 May 2016

Hafa Adai jba96,

Congratulations on your graduation and thank you for choosing to celebrate your accomplishment at our resort!

It gives us great pleasure knowing that you enjoyed your Royal Club experience. Guests who book in the Royal Tower have the benefit of checking-in/out at the Royal Tower Customer Service Center and may enjoy access to the Royal Club Lounge. Above all, we are most pleased that our employees' hospitality contributed to your memorable stay.

We appreciate your feedback and look forward to welcoming you back again in the near fture!

Sincerely,
Miranda A.
PIC Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2016

Lots to offer on one property. Perfect vacation or staycation hotel for families and/or active travellers. Includes multiple pools, bars, restaurants, basketball and tennis courts, a spa and beach access. Nightly fire show is fun too.

Room Tip: All dependent on price point.
  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Service
Thank Kurt U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this reviewResponded 30 May 2016

Hafa Adai Kurt U,

Thank you for your review and we look forward to your next visit!

Sincerely,
Miranda A.
PIC Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2016

This is our first time in Guam. Picking PIC with our 2 year old daughter has been a really wise decision. This resort is perfect for kids from 2-12. There are tons activities and facilities for kids to enjoy, more so for kids over the age of 4. There are multiple pool for different age or purpose. And their main pool is open until 21:30 which is great!

The hotel rooms is average at best but clean. Hotel staff is very professional and responsive to special requests. WIFI is a problematic, our room's wifi is off and on which requires login and re-login several times a day. My suggestion is to have 4G service done at the airport or roaming.

Breakfast comes with plenty selections. But the quality is a bit lacking. I guess the quality is affected by the amount of people they have to serve. But again, service is pretty good showing the experience of the staff.

PIC has many free (or paid) shuttles stopping by through out the day to local attractions which is a huge plus to this hotel. We did not rent a car and found getting around quite easy.

If to nit pick, their pool side staff could use some improvement. Some of the staff is quite young, and I heard some of them complaining among them in multiple occasion with course language while kids are all around. And some of them could be downright rude to guests.

But overall, we had a great time at PIC and Guam.

Room Tip: Choose room at or close to main building. Our room on Building B is quite a way from breakfast and lobby
  • Stayed: May 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank shsu517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this reviewResponded 17 May 2016

Dear shsu517,

Thank you for taking the time to post a review about your recent stay at our resort. The employee behavior that you observed at the waterpark is unacceptable and we sincerely apologize for the unpleasant experience. I have shared your comments with our management team and appropriate measures will be taken to ensure our employees maintain a high degree of professionalism and hospitality at all times.

We also apologize for the inconvenience you experienced with the Wi-Fi service. We are aware of the connectivity issues and are actively working with our service provider to improve the Wi-Fi in all areas of the hotel.

Despite the above, we are pleased that you and your family still enjoyed your stay overall. Thank you again for your valuable feedback and we look forward to welcoming you back in the future.

Sincerely,
Miranda A.
PIC Management Team

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Reviewed 16 April 2016

Free in room internet! Excellent water park! So many activities to choose from! However, bathroom is run down! Mildew visible through caulking. Bath tub faucet didn't work,ac didn't cool enough! Mind you it was a very HOT day. Kudos to Evan, (front desk) for making a room move possible and followed us to the new room. Overall, I'd say, this hotel is great for leisure, and a weekend with the family!

  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this reviewResponded 19 April 2016

Hafa Adai Jessica L,

Thank you for your review. We appreciate your feedback regarding the issues you experienced in your first guestroom and we apologize for any inconvenience it may have caused you during your stay. I am confident that the front desk agent who assisted you relayed the discrepancies to our maintenance team for immediate corrective action.

We are delighted that your family enjoyed the waterpark activities and hope you will return soon! We look forward to your next visit to PIC!

Sincerely,
Miranda A.

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