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“We were lied to!” 1 of 5 bubbles
Review of Bar Harbor Grand Hotel

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Bar Harbor Grand Hotel
Ranked #6 of 41 Hotels in Bar Harbor
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“We were lied to!”
1 of 5 bubbles Reviewed 5 January 2014 via mobile

On 3/8/13, I spoke to Dennis, the manager to reserve a two bedroom unit for my family of 5. I was quoted $315.00/night. Imagine our surprise and disappointment in late August when we arrived after a 6 hr ride to find our room had been given to another tourist. We thought we had guaranteed the room, but we were told that we were mistaken, that in fact, we had only reserved the room. The difference being, that they could let the room go. While we find this a questionable business practice, we trusted they were right.

There were no other vacancies in Bar Harbor. So, we had no option but to accept their offer of a second room at $195.00/night.

Now, months later, I am making reservations on Cape Cod for August, 2014 and was told that by the cape Cod hotel that by paying the one night deposit, I was GUARANTEEING my chosen accommodations. In fact, she was shocked when I told her of our experience in Maine.

So, in fact by paying the Bar Harbor Grand Hotel the deposit of $315.00, I WAS guaranteeing the room. Hence, I should not have been charged an additional $625.95 for three nights lodging in a second room and a better accommodation should have been made.

We were lied to. Plain and simple. Buyer beware.

Stayed August 2013, travelled with family
Helpful?
22 Thank Annie543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 7 January 2014
Dear Guest,
I've found your comment saddening and confusing. I wish I could have the opportunity to speak with you. I do not lie to anyone and never will. Please contact me so that I can better understand your issue. It is always my goal to have satisfied customers.

Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,183 reviews from our community

Traveller rating
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    352
    57
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    4
See reviews for
348
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 December 2013 via mobile

Quiet, clean, nice hotel. It is located in the center of town. We walked to the beach and through the quaint town. Walked to restaurant for a nice lobster dinner. A standard continental breakfast was prepared. Dining area was clean.

Stayed September 2013, travelled with friends
Helpful?
1 Thank LADSunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 19 December 2013
Your comments are most appreciated and we thank you for staying with us and truly hope you will return.
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albion, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

If your looking for the "Hidden gem" this is it! within walking distance of everything in Bar Harbor. The hotel staff was very helpful of where to go and what to see. ( glad we listened) They are all local and know the in and out of the area! Clean Bright rooms, Above average contenetal breakfast. Great place to stay

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 19 December 2013
It will be mine and my staff to continue to deserve such comments. We are in the process of some very exciting changes for next season. Hopefully they will take place. If so, you will be even more pleased. We hope you return.
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, New Hampshire
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

We have been to Bar Harbor many times, and were very pleased to have "discovered" the Bar Harbor Grand Hotel for our recent stay. The location and free on-site parking were perfect for exploring the town on foot - close but not in the midst of the cruise-ship crowds. Room was clean and very comfortable, and complimentary breakfast was just right. Staff was very friendly at all times, and helpful with suggestions of places to go during the shut-down of Acadia Park. Will definitely return!

Room Tip: We were on top floor - very quiet.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CJK50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 19 December 2013
Thank you for your expressions on our property, staff and location. It is very encouraging to receive comments such as yours. It is always our goal to please our guests and to have them return. Please do!
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swanzey, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 November 2013

The accommodations were fine and the location very convenient but the breakfast was terrible. We ate out for breakfast every day after our first experience there. This hotel would be very good if the breakfast buffet was edible.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Norman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 19 December 2013
I listen to my guests and next season we are expanding to breakfast that will include eggs, omelets and meats...etc. Please return so that we have the opportunity to deserve a "very good" review.
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose CA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

Charming, clean rooms, friendly staff, reasonable price, located near the town center. are and helpful. everything is high quality. We have a farm in Quebec We're looking forward to staying here next time we return to Bar Harbor.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank billyf11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 18 November 2013
And we look forward to your return as well. It always pleases us when we meet our guests expectations. Have a great winter.
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Saybrook, CT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 November 2013

The room was nice and large, clean, and nicely furnished. Continental breakfast was better than I expected. The staff was pleasant. I loved being right in town to enjoy the shopping, dining and activities just steps away from where we were lodging!

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand269, Manager at Bar Harbor Grand Hotel, responded to this review, 18 November 2013
Great heading. Location is very important in Bar Harbor. Our breakfast will be even better next year. We very much look forward to your return.
Sincerely,
Dennis W. Clark, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bar Harbor Grand Hotel

Property: Bar Harbor Grand Hotel
Address: 269 Main St, Bar Harbor, Mount Desert Island, ME 04609-1744
Region: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bar Harbor
#1 Green Hotel in Bar Harbor
#7 Family Hotel in Bar Harbor
#9 Romantic Hotel in Bar Harbor
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Bar Harbor Grand Hotel 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
With its great downtown Bar Harbor location, the Bar Harbor Grand Hotel is one of the area’s newest hotels, providing all of the modern conveniences with yesterday's charm. Based on the historic Rodick House, the elegant 1800's Bar Harbor landmark, the Grand is the perfect choice for all visitors to nearby Acadia National Park, and the Mount Desert Island region – whether it be for a romantic getaway, family vacation, or business. The Bar Harbor Grand Hotel invites you to be their guest on "the most beautiful island in America". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Ebookers, Priceline, Hotel.de and HRS so you can book your Bar Harbor Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bar Harbor Grand Hotel Maine

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