On 3/8/13, I spoke to Dennis, the manager to reserve a two bedroom unit for my family of 5. I was quoted $315.00/night. Imagine our surprise and disappointment in late August when we arrived after a 6 hr ride to find our room had been given to another tourist. We thought we had guaranteed the room, but we were told that we were mistaken, that in fact, we had only reserved the room. The difference being, that they could let the room go. While we find this a questionable business practice, we trusted they were right.
There were no other vacancies in Bar Harbor. So, we had no option but to accept their offer of a second room at $195.00/night.
Now, months later, I am making reservations on Cape Cod for August, 2014 and was told that by the cape Cod hotel that by paying the one night deposit, I was GUARANTEEING my chosen accommodations. In fact, she was shocked when I told her of our experience in Maine.
So, in fact by paying the Bar Harbor Grand Hotel the deposit of $315.00, I WAS guaranteeing the room. Hence, I should not have been charged an additional $625.95 for three nights lodging in a second room and a better accommodation should have been made.
We were lied to. Plain and simple. Buyer beware.
- Official Description (provided by the hotel):
- With its great downtown Bar Harbor location, the Bar Harbor Grand Hotel is one of the area’s newest hotels, providing all of the modern conveniences with yesterday's charm. Based on the historic Rodick House, the elegant 1800's Bar Harbor landmark, the Grand is the perfect choice for all visitors to nearby Acadia National Park, and the Mount Desert Island region – whether it be for a romantic getaway, family vacation, or business. The Bar Harbor Grand Hotel invites you to be their guest on "the most beautiful island in America". ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Ebookers, Priceline, Hotel.de and HRS so you can book your Bar Harbor Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bar Harbor Grand Hotel Maine