This hotel had nice facilities but zero customer service skills at all. We dealt with 3 separate people at the front desk, and discovered an attitude of laziness and contempt that should have management at this hotel quite concerned. Upon check in, a tall disheveled looking male hastily checked us in and then stopped us before we could settle a billing issue from the online reservation we had made, explaining to us that he "needed to get the phone". Generally speaking, in a retail environment, the customer in front of you is far more important than the phone ringing. There obviously was a staffing issue there, as he should have not been alone at the desk on Friday afternoon in peak season. So, we figured we would address the issue upon check out. When that attempt was made, two staff members explained to us that the bill was a done deal, and they could do nothing to help us, and "we should work it out between ourselves". Anybody who has ever run a cash register knows you can reverse a charge and rebill it correctly, but not these two. They appeared irritated at such an ordinary request. It is a shame, because aside from the highly unprofessional front desk staff, the hotel was quite nice. Hopefully management will focus on training staff in correct customer service skills.
- Official Description (provided by the hotel):
- With its great downtown Bar Harbor location, the Bar Harbor Grand Hotel is one of the area’s newest hotels, providing all of the modern conveniences with yesterday's charm. Based on the historic Rodick House, the elegant 1800's Bar Harbor landmark, the Grand is the perfect choice for all visitors to nearby Acadia National Park, and the Mount Desert Island region – whether it be for a romantic getaway, family vacation, or business. The Bar Harbor Grand Hotel invites you to be their guest on "the most beautiful island in America". ... more less
- Reservation Options:
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- Also Known As:
- Bar Harbor Grand Hotel Maine