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“Customer Service ??? There was no customer service!”

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Bar Harbor Grand Hotel
Ranked #5 of 41 Hotels in Bar Harbor
Certificate of Excellence
GreenLeadersBronze level
Reviewed 8 August 2010

This hotel had nice facilities but zero customer service skills at all. We dealt with 3 separate people at the front desk, and discovered an attitude of laziness and contempt that should have management at this hotel quite concerned. Upon check in, a tall disheveled looking male hastily checked us in and then stopped us before we could settle a billing issue from the online reservation we had made, explaining to us that he "needed to get the phone". Generally speaking, in a retail environment, the customer in front of you is far more important than the phone ringing. There obviously was a staffing issue there, as he should have not been alone at the desk on Friday afternoon in peak season. So, we figured we would address the issue upon check out. When that attempt was made, two staff members explained to us that the bill was a done deal, and they could do nothing to help us, and "we should work it out between ourselves". Anybody who has ever run a cash register knows you can reverse a charge and rebill it correctly, but not these two. They appeared irritated at such an ordinary request. It is a shame, because aside from the highly unprofessional front desk staff, the hotel was quite nice. Hopefully management will focus on training staff in correct customer service skills.

  • Stayed: August 2010, travelled with friends
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2  Thank petero71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,260 - 1,266 of 1,387 reviews

Reviewed 6 August 2010

This hotel is perfect for the family looking for quality at affordable price. Perfect location, well within walking distance to downtown activities and on the right road to Acadia. Friendly staff, good breakfast, clean rooms. Four of us in one room. Family friendly with nice heated pool.

  • Stayed: July 2010, travelled with family
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Thank HookemFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2010

We stayed here for two nights on our first trip to Bar Harbor. We chose the Bar Harbor Grand Hotel because of the excellent feedback on tripadvisor. We were not disappointed. The hotel staff was friendly and welcoming. The location was perfect, a short walk to all downtown shopping and restaurants. There is ample parking behind the hotel. The rooms were modern, and clean, with free wifi. Continental breakfast is included which was a nice start to the day. Acadia National Park is only around 10 minutes from the hotel. Overall, should we plan a trip back to Bar Harbor, we would once again stay at the Bar Harbor Grand Hotel.

  • Stayed: August 2010, travelled as a couple
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Thank OGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2010

Stayed at the Bar Harbor Grand 2 weekends ago and have no complaints whatsoever. The desk staff is very professional and quick to answer questions. The rooms and bathrooms are very clean and well kept. The breakfast is very good and the attendents keep it clean and well supplied. The hotel is located near the southern end of the main drag. But there are restaurants next door and a 5-7 min walk up the street and you are at the main wharf area with more shops and restaurants. This is a great choice unless you really want to be on the water and willing to pay for it. Free internet.

  • Stayed: July 2010, travelled with family
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Thank dw732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2010

We stayed in one of the suites with three beds. This worked out well for our family with 2 teenagers. The hotel looked new. The suite was very large and comfortable The hotel is very conveniently located near the main shopping area in Bar Harbor. You can easily walk to many restaurants and shops from this location. It is only a new minutes drive to Acadia National Park. The suite is well worth the extra price if you need the space,especially considering that it comes with a decent continental breakfast.

  • Stayed: July 2010, travelled with family
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Thank Ohiohiker40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2010

Perfection. Nothing was missed,.. The front desk was so graciously attentive to guests, the housekeeping staff was extra helpful. Perfect location.. I would recommend highly and would stay again when in the area. Outstanding breakfast

  • Stayed: July 2010
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Thank LSusanneCart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2010

What a great place. The rooms were new, clean and spacious. We were lucky enough to get a corner room with six windows which made the room seem very inviting. The location was great within walking distance of town and short drive to Acadia National Park. The breakfast was adequate for a family of four. Free internet in the lobby came in handy. We enjoyed the rocking chairs that were provided on the front porch. The only negative we found was the helpfulness of the front desk. They were very kind and professional but lack the ability to give recommendations to restaurants.

  • Stayed: June 2010, travelled with family
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Thank Familyoffourplustwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bar Harbor Grand Hotel

Address: 269 Main St, Bar Harbor, Mount Desert Island, ME 04609-1744
Region: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bar Harbor
#1 Business Hotel in Bar Harbor
#6 Family Hotel in Bar Harbor
#9 Romantic Hotel in Bar Harbor
Price Range: £74 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Bar Harbor Grand Hotel 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
With its great downtown Bar Harbor location, the Bar Harbor Grand Hotel is one of the area’s newest hotels, providing all of the modern conveniences with yesterday's charm. Based on the historic Rodick House, the elegant 1800's Bar Harbor landmark, the Grand is the perfect choice for all visitors to nearby Acadia National Park, and the Mount Desert Island region – whether it be for a romantic getaway, family vacation, or business. The Bar Harbor Grand Hotel invites you to be their guest on "the most beautiful island in America". ... more   less 
Reservation Options:
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Also Known As:
Bar Harbor Grand Hotel Maine

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