First, let me say that the staff at the Holiday Inn whom we encountered were great - friendly and helpful; so this review is not a reflection of their service.
We stayed at the Holiday Inn to treat ourselves over the 4th of July weekend. Although the news had predicted Hurricane Arthur, we were confident that this big hotel would have a plan in place to deal with the weather. We were wrong. The hotel lost power during the first night we were there - and subsequently, no communication from the staff (no phone call, letters under our door, no one checking on us) to what was going on. Everything was out...hot water, electricity and fire alarms. You would think that a family hotel would have a generator or a plan (i.e., let's move everyone to one building and get a generator for that building...or at the very least, send someone out to buy lamps for the totally dark hallways and stairways). The hotel actually had the nerve to initially tell us that morning that if we checked out early, they would impose a $100.00 penalty! So basically, they were forcing the hand of people who had already spent $2-300.00 to stay in a non-functioning hotel without any fire/light or safety mechanisms in place.
Needless to say, we will NEVER stay at any Holiday Inn hotel for their lack of infrastructure support was ridiculously bad. There are so many cute, wonderful chalets, cabins and B&Bs in Bar Harbor - there is no reason why you need to spend your money here. Yes, there is a free shuttle that picks up people from the hotels that are not in Bar Harbor...but you will have to visit about 10 hotels before you reach Bar Harbor (making it more convenient to walk the 1.5 miles it would take you to walk from the Holiday Inn to the edge of town. The below reviews are also correct - the rooms are not what they appear on their website; they do not show the antiquated rooms, the shabby and water-stained walls or the stained carpets.
If you have children, I would especially stay away - the hotel should have had a plan to preserve the safety of its families - you will not find this here.
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- Also Known As:
- Holiday Inn Bar Harbor Regency Hotel Bar Harbor
- Regency Bar Harbor
- Holiday Inn Bar Harbor Regency Maine