Called the hotel reservation staff direct 10 days prior to our intended 4 day stay beginning July 31 seeking additional room info and pricing. Needed two rooms for four nights so with about $2,200 in the balance, I wanted to be sure I had my questions answered. Called direct to hotel (not the generic Holiday Inn number) and spoke to Tiffany who was extremely pleasant and helpful. After getting my questions answered, I told her I would call back once I confirmed the total cost with our traveling partner ( motherinlaw). Called back within 10 minutes, and spoke with a male who was rude and made it clear I was putting him out by asking about the rate that Tiffany had just quoted me (best rate is when you agree to pay for first night in advance and is nonrefundable, which is what I wanted). He had no clue what I was talking about and after 10 seconds of silence, I thanked him for his time and hung up. I called back and got another male whose first question to me was "what's the problem?" And I simply had told him I needed help booking my rooms. We finally got through that and he lightened up, and got the rooms booked. But then I did not receive an email confirmation so I called back - no answer after 10 rings and my call rolled over to the generic 800 line. They were very nice (a little hard to understand) but after 1/2 hour on the phone, I learned the reason I didn't receive my email conflations was that the
Booking agent either never entered or deleted my email address (I gave it to him twice, once for each room).
Now the good news, after that was finally resolved we made our trip to the hotel 10 days later and we were pleased with EVERYTHING! The grounds were beautiful, location was perfect (like others have said, if you don't pay the extra for an oceanfront room you'll regret it - we paid the extra and it was great!), staff was courteous, especially the room staff who were a pleasure to speak to, and cleaned our rooms flawlessly. We ate dinner at both restaurants and were pleased. Anyway the hotel is great, I was good with the price for oceanfront, we would definitely go back here if we visit bar Harbor again. Hopefully the next time we call for reservations we'll get Tiffany!
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- Also Known As:
- Holiday Inn Bar Harbor Regency Hotel Bar Harbor
- Regency Bar Harbor
- Holiday Inn Bar Harbor Regency Maine