Well, I should I start.....
This hotel is at a fantastic location, amazing views of the bay.
And that is where it stops.
Three buildings with the lobby in the main building.
This is one of these classic cases where ' corporate' really doesn't care and let their staff deal with the problems.
Apart from the lobby the rest of the hotel has a very dated look.
Carpets are old and the whole thing looks like it's stuck in the '70-ies.
Rooms are outdated, AC still had the rotary dials and mechanical push buttons and was noisy.
Small refrigerator in a corner on the floor and not installed in a cabinet.
Very wishy washy WIFI.
The whole place just needs a serious overhaul.
My employer paid but otherwise I would have written a letter to 'corporate'
I know it's high season but $260/night for that room is simply excessive.
But here lies the problem with these sorts of 'corporate' owned properties at great locations.
'They' really could not care less as long as the money keeps coming in.
It's their business plan that it's cheaper to give somebody a breakfast or drink voucher then fix something or update it. No regard for customers or employees.
People of the work floor carry the brunt of the complaints.
It must be utterly frustrating working at a place like this that you know is falling apart and nobody is willing to spend the money to do something about it.
I have nothing but praise for the front desk staff and the young manager who was on duty during my stay.
When are people going to learn that it's utterly useless and extremely rude to yell at front desk staff that really have no power to change anything.
You really don't have to shout at people when your room is not as expected.
Yes, you know who you are.
It's absolutely without style.
Vote with your wallet and take your business elsewhere.
If you really have no other options, expect to be disappointed.
The brochure and online pictures are obviously amazing but those are professionally taken pictures and the truth looks different.
To finish on a pleasant note: breakfast room has amazing views and the breakfast is really nice.
If corporate is reading this: Fix this hotel as it has amazing potential !!!
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- Also Known As:
- Holiday Inn Bar Harbor Regency Hotel Bar Harbor
- Regency Bar Harbor
- Holiday Inn Bar Harbor Regency Maine