We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best choice hotel for everyone!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Zetta San Francisco
Ranked #32 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 26 June 2013 via mobile

Hotel Zetta is the new wave of stylish boutique hotels. This modern hotel has one of a kind decorations and art. It is a hotel that will give you an exceptional sensory experience. On the first floor you are greeted by a friendly staff, a swanky bar, and a cozy seating area. On the second floor there is a "playroom" that has old and new games that will keep children and adults alike entertained. The rooms are spacious with comfortable, contemporary furniture. Every aspect of the hotel is entriquing and welcoming. I definitely recommend staying at this hotel if you want to experience San Francisco the right way.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jess Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 8 July 2013

Dear Jess Z,
What a nice review! Thank you so much for sharing your experience with other travelers on Trip Advisor, I am sure that they will find it useful. I am so excited that you loved the hotel and I can assure you that with our soon to be open restaurant it will be even better. I truly hope that your travels bring you back to Hotel Zetta and our wonderful city.
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (896)
Traveller rating
Traveller type
Time of year
Language
  • More languages

720 - 726 of 896 reviews

Reviewed 25 June 2013

I have to hold off on giving this hotel a really overwhelmingly "excellent" review for two reasons. The first is location. When leaving the hotel, market street and the general area to the right becomes a little iffy at night. To the left is Yerba Buena, Moscone and some really nice shops and restaurants. This has a pretty minimal impact to my review. The second and more important was disorganization of the staff and service. While all the staff where always incredibly eager to help us and beyond helpful/nice, they are still quite disorganized (understanding that they just reopened in the very recent past month or so). They called me to see if I needed a ride to the airport the next morning..but did so accidentally a few days before I was actually checking out, the maid service failed to replace almost empty TP which made us have to call the front desk twice to have it delivered to the room. They did arrange a car to take us to the airport on departure..we decided to leave a bit early and they eagerly called us an earlier ride..however, even though I informed them to cancel the later car, they forgot and the service called me several times while I was at the airport. Overall the hotel was beautiful, the rooms were great, and there is an awesome lobby with oversized plinko, pool, Nintendo Wi-U, etc. I would recommend a stay if you don't mind the sometimes inconveniences of a learning staff.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank zsatko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 8 July 2013

Dear Zach S,
Thank you for staying with us and for sharing your experience. I am glad that you enjoyed your stay and I will make sure to share your experience with the hotel team. I can assure you that the entire team is eager to provide an excellent experience and that we will put your comments to good use. It is great to hear that you were able to enjoy our Playroom and hope that you managed to score several 10's on our Plinko wall. Thank you again, we are looking forward to welcoming you back soon.
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2013

Stayed here for work for 5 nights. The hotel itself is really nice. Great beds, great TVs, big rooms, very stylish. Pretty great on every level.

Staff was also really nice. Really zero complaints. My only reservation would be based on location. Neighborhood is fine, but just a few blocks away from one of the seediest parts of town. But that was really the only negative.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GilFennerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 26 June 2013

Dear GilFennerty,
Thank you for the overall great comment and for staying with us. San Francisco is one of the most vibrant and divers city in the world and our location, adjacent to San Francisco shopping mecca and a few steps from the convention center makes us a great destination whether you are traveling for business or pleasure. As with any big city some neighborhoods are better than other and our team is here to assist you in navigating our wonderful city.
Thank you again and I look forward to welcoming you back at Hotel Zetta.
Regards,
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013

I stayed at Hotel Zetta two nights for business and I was delighted by the attentive front desk staff and the gorgeous art in the hotel and in my room. It's a newish hotel and it feels new in terms of the furnishings and cleanliness. It also is well located, just south of Market and within walking distance to Union Square as well as the Moscone Convention Center, not to mention the mall--it seems like the hotel is wedged between Nordstrom and Bloomingdale's. The drawbacks were slow internet--internet is free for one device, but it was not enough to play streaming video even on a laptop. In addition, room service was very slow in the morning for a very simple breakfast. In addition, the wake-up call I ordered was seven minutes late. That's the first time I've experienced that in many business trips to San Francisco staying at other hotels.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank San_Diego_Traveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 26 June 2013

Dear San_Diego_Traveler5,
Thank you for staying with us and sharing your experience! I am delighted that you enjoyed our decor and attentive front desk. I will personally look into your comments and I can assure you that they will be addressed. We are offering complimentary WiFi throughout the hotel for one device with ample bandwidth for email and regular internet browsing, we are also offering a fee option for unlimited bandwidth and several devices more suitable for heavier streaming. Thank you again for staying with us, I am looking forward to welcoming you back soon.
Sincerely,
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013

I had a enjoyable stay in Zetta Hotel. the rooms and the building smell fresh, as the hotel has been renewed. Decoration is modern and rooms are clean and my room had enough space to acommodate four people during six days. Internet wi-fi is fast. The staff is wonderful and helpful. Location is great, near to Union Square, to cable car turntable and easy acess to buses.

  • Stayed: May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nattylovestravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 26 June 2013

Dear Nattylovestravelling,
Thank you for choosing Hotel Zetta as your home away from home for your 6 days vacations. I am delighted that you loved our design, our colleagues and the size of your room. I hope that you had a chance to enjoy our Playroom on the second floor and that you tried our 2 story Plinko wall.
Thank you again and safe travels.
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

This is a boutique hotel, modern and redone. I'm very fussy but this place is HIGHLY recommended from the front desk to the guys at the door wow!!! Super nice and friendly.We came with family and friends and a child and the staff were so helpful.
Great location near Westfield with a food court below. Shopping on market street and cable cars nearby. $12 ride by cab to fishermans wharf.
Hotel was clean, safe and comfortable. Our room was large and we had free wifi.
Brand new well equipped fitness room. There was no restaurant but a short walk to cafes. Maz cafe across the road is horrible, don't go there because they get your order wrong every time!!
Definitely stay here if you want a nice simple place to stay that's clean and modern. Initially I booked the wrong date and after a call to management they changed the dates no problem even after prepaying. Nice. LOVED IT!!!
Cool soccer ball drop game in the lobby for my two year old also.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bbSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 11 June 2013

Deat bbSYD,
Thank you so much for staying with us and for sharing your experience. I am so happy that your family enjoyed their stay, our team, the playroom and our famous Plinko wall. Our restaurant is well underway and schedule to open in August. I cannot wait to welcome you back!
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2013

I loved this place. Granted I did get a really good deal online last minute so that certainly factored into my decision. The staff was friendly and accommodating, the aesthetics wonderful and the all night game room definitely a plus. I would have loved to have more time here to grab a drink at the bar and unwind a bit more but all in all it was a great stay.

Room Tip: We faced out onto the main street and it was plenty quiet!
See more room tips
  • Stayed: May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Spritzn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 11 June 2013

Dear Spritzn,
Thank you, we loved having you here too. I hope that you had a chance to enjoy our art throughout the building, we have some pretty unique pieces and we are featuring them on our facebook page. Thank you again, we hope to welcome you back soon.
Benjamin Duverge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Francisco hotels
Financial District
Galleria Park Hotel
Galleria Park Hotel
#29 of 230 in San Francisco
2,189 reviews
Union Square
Axiom Hotel San Francisco
Axiom Hotel San Francisco
#13 of 230 in San Francisco
386 reviews
Union Square
Hotel Nikko San Francisco
Hotel Nikko San Francisco
#33 of 230 in San Francisco
3,747 reviews
Show Prices
Show Prices
Show Prices
SoMa
InterContinental San Francisco
InterContinental San Francisco
#38 of 230 in San Francisco
3,021 reviews
Union Square
Hotel Zeppelin San Francisco
Hotel Zeppelin San Francisco
#53 of 230 in San Francisco
536 reviews
SoMa
Hotel Zelos San Francisco
Hotel Zelos San Francisco
#60 of 230 in San Francisco
749 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Zetta San Francisco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#19 Business Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
Price Range: £152 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, MrandMrsSmith, Travel Republic (UK), Hotels.com, Ebookers, Evoline ltd, Cancelon, HotelQuickly, 5viajes2012 S.L., HotelsClick and getaroom.com so you can book your Hotel Zetta San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing