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Hotel Zetta San Francisco
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Reviews (996)
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711 - 716 of 997 reviews
Reviewed 20 March 2014 via mobile

I stayed at the Zetta when my regular San Francisco hotel was full and it was great. The rooms are very big and the beds are comfy. The shower and products are very nice as well. The room is a little sterile, but not the end of the world. I had a late dinner in the bar, not restaurant and the sandwich was yummy. My only complaint was the breakfast was horrible. I had to send back eggs and they were out of black tea.

  • Stayed: March 2014
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Thank livinginlondon1344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 24 March 2014

Dear livinginlondon1344,
Thank you for the great review of our rooms, bed and products. I am thrilled that you enjoyed S&R lounge and the yummy sandwich. We will make sure to work on our breakfast and we really want to become your new regular hotel in San Francisco.
Cheers and safe travels,
Benjamin Duverge - General Manager

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Reviewed 17 March 2014

This hotel opened a few months ago, so you can be sure your room will be clean. Love the big room, the hip lobby and the amazing staff. My room was in the back part of the building, so no view, we were located a few feet from another building. The area is very convenient it is close to everything. I really enjoyed it!

  • Stayed: August 2013, travelled as a couple
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1  Thank SenoraPatita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 24 March 2014

Dear SenoraPatita,
We are still the newest hotel in San Francisco and with our fun and playful design and our amazing staff, we are quickly becoming the place to stay and have fun when in San Francisco. We are locate in the middle of the action whether you are here for business or pleasure.
We really enjoyed having you here with us and cannot wait to welcome you back at Hotel Zetta San Francisco.
Benjamin Duverge - General Manager

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Reviewed 17 March 2014

Last minute decision to book this hotel while traveling along the coast. The check in process was entirely too long. There was only one woman staffed, however when she got to us we were checked in quickly. The complimentary wifi did not work upon entering our room. We called down and were told that it is because their system takes a while to catch up with who has checked in. They gave us a temporary password to use in the meantime. The bed was comfortable. The room size was average. We were facing the interior courtyard so directly across from other guest rooms. Must keep the blinds closed, lol. Bathroom was spacious and clean. The lobby has a bar and games to play on the 2nd floor. Game room was a lot of fun. Lobby bar was overpriced. We left and hit a bar down the street. Otherwise, great location and would stay again.

  • Stayed: March 2014, travelled as a couple
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1  Thank Kashay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 21 March 2014

Dear Kashay,
I am delighted that you stopped on your trip down the coast and sincerely thank you for your comments and feedback. We are getting raving reviews about our beds and the size of our bathroom and it is good to see that it made a difference during your stay.
The entire team is looking forward to welcoming you back and hopefully you will have a chance to try The Cavalier on you next trip to San Francisco.
Safe travels,
Benjamin Duverge- General Manager

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Reviewed 15 March 2014

Starting a San Francisco outpost of our UK business, I have stayed in San Francisco a lot in the past two years, and found the experience either very expensive or disappointing. The Zetta, however, is a real delight. The rooms are excellent - tasteful, large and with a really comfortable bed. One thing that has really differentiated it, however, has been the quiet - most of the hotels seem to feature some on-tap drag racing and street shouting. With an 8-hour time difference to accommodate, the quiet overnight at the Zetta is really appreciated!

The key, however, is the staff - they have been, to a person, pleasant, helpful, personable.

The lounge area downstairs is perfectly judged - good bar, great art, and just as a 'boutique' should feel.

This will be the new preferred hotel for stays in the city.

  • Stayed: March 2014, travelled on business
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2  Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 21 March 2014

Dear Mike R,
I am thrilled that we are becoming your preferred hotel in San Francisco, as you mentioned we have a lot to offer, from a excellent room product with very comfortable beds to a very happening lobby bar and 2nd floor playroom. However what really makes the hotel stand out is the genuine friendliness of our colleagues. I know that they will be so proud to read your review.
Please do not hesitate to ask for me during your next stay at Hotel Zetta San Francisco.
Sincerely,
Benjamin Duverge - General Manager

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Reviewed 12 March 2014

LOVELY BOUTIQUE HOTEL, LARGE ROOMS, LOTS OF LIGHT. CENTRALLY LOCATED IN UNION SQUARE, overall, great service, very attentive/helpful. Only cappuccino machine room, need coffee/tea! we stayed for 3 nites; we were delivered extra pods.....the first 2 days, then the "manager" said, only 2 per day. ordered room service(affiliated on premis restaurant), no carafe, 2 cups delivered warm and weak coffee, needed the cappuccino to heat up/strengthen!
.

Room Tip: not sure about pool/spa, didn't use!; Did have a great complimentary "game" level, ping pong, table shuffle board....
  • Stayed: March 2014, travelled with friends
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Thank Roberta E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded 24 March 2014

Dear RobertaE,
Thank you for the great review and the constructive feedback. The entire team is committed to create a great experience. We do offer 2 complimentary Illy pods with each night of your stay and we do have more available through our in room mini-bar.
i am thrilled that you are able to enjoy our playroom as well as our latest addition, our ping pong table.
Cheers and safe travels,
Benjamin Duverge - General Manager

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