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“The hotel with the best customer service!”

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Hotel Rex, a Joie de Vivre hotel
Ranked #54 of 228 Hotels in San Francisco
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The hotel with the best customer service!”
Reviewed 11 February 2012

Stayed at the Hotel Rex for 4 nights at beginning of Feb 2012. First visit to the West of America, San Francisco and the hotel, which was recommended by BA, was fantastic. Lovely room, 714, which had a extremely big bed, iPod dock, widescreen TV and well equipped bathroom. The staff at the Hotel Rex are brilliant and help out with any requests without being the usual customer service staff. Very friendly, helpful and approachable. The wine reception the hotel offer every night, 5-6pm is brilliant and set you up for the evening exploring San Francisco. The movie night is a nice touch also! So pleased to find a hotel that offers an Eco-friendly service with the added advantage of a $5 bar credit for every day that you don't need housekeeping! Would definitely recommend the Hotel Rex to couples hoping for a romantic time away as the hotel is a home away from home! Thank you the Hotel Rex for making our time away so special!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Samb214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Any
English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2012

We stayed in San Francisco for 3 days to see the sights and made a last minute booking with Hotel Rex because of it's low price and surprisingly high ratings. We weren't disappointed and neither will you be if you stay here. The hotel itself is small, not boutique small but it's definitely not high volume. The rooms are very neat, well presented with an interesting literature based theme. The hotel is also quite green focused (as is the way in San Francisco), however I was pleased that the 'green' options were that, optional and I did not feel pressured by any means. Hotel Rex provides you with the usual amenities such as cable & a mini bar and we were encouraged by staff to use the mini bar for what ever we needed and to just remove any mini bar items we needed to.

What set them apart for me was one particular night of my stay.
I had to make arrangements for my girlfriend and my 7 year anniversary dinner. Both the bellman and the concierge helped me greatly going through a number of options for me as well as providing me a reservation at a fantastic nearby restaurant, Palominos. With a great seat along with a wonderful walk along the pier I owe all the boyfriend points I earned to the staff at Hotel Rex.
As we arrived home after a fantasic dinner and walk we were greeted with champagne and chocolate covered strawberries! I have never reviewed any other hotels I've stayed at before but I felt obligated to spread the word about this wonderful hotel.

Stay and you won't be disappointed

Room Tip: Get a room in floors 3 and above.
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Mitch A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 February 2012

I was in San Francisco in November 2011 and we chose Rex mainly due to the reviews on tripadvisor and its central location. The hotel is right in a not so loud part of the center on the foot of Nob Hill, minutes from Union Square and next to the cable lines. So public transport is not needed for visiting most of the sites with the only exception being the Mission, Haight Ashbury, Castro, Alamo Square and Golden Gate Park. With regards to the hotel itself, rooms are very nice and pretty, and quite spacious for a SF central hotel, even though a bit small by american standards. Staff is excellent, always helpful and very knowledgeable. The public spaces are quite intimate and small enough to feel at home. On the down side, prices do remind you the fees you would pay in London or Barcelona for an equivalent hotel and also the crowds may be considered a bit pretencious by some. But all in all a very good stay and a great match for a dreamland city like SF.

  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
3 Thank PDounias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 January 2012

Just spent 2 nights there. Great, central location within easy walking distance to excellent shopping, Chinatown, the piers, etc. They really take advantage of the age of the hotel with a cozy "library" feel in the reception and dining/lounge areas. People of all ages and pairings quietly enjoyed the cloistered early evening wine offering. My room was small, but very well appointed and comfortable. Others have commented on the total commitment of the staff to meeting the needs of all guests with a true sense of sincereity. That I found to be true from check-in to a 4:00am checkout. I look forward to returning there with my wife.

  • Stayed January 2012, travelled solo
    • Value
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Helpful?
2 Thank finder45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 January 2012

This is a different hotel to most chain styles. It has its own unique and quirky style but certainly doesn't lack sophistication. The rooms are generous and welcoming.
The staff are the drawcard for all the Joie de Vivre Hotels and the Hotel Rex staff are no exception.
They greeted us warmly and gave us touring suggestions that were appropriate for a family with two boys aged 11 and 13yrs. Their suggestions were not typical but certainly gave us a better insight into lifeand history of San Francisco. Its location is central and the nearby shopping is fantastic. This was my first time to San Fran and we sadly only had three nights here. We would highly recommend this hotel and would definitely stay here again..

Room Tip: I stayed in a room at the end of the hall ( away from the street and the lift)
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  • Stayed January 2012, travelled with family
    • Value
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Helpful?
5 Thank natmic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 January 2012

This was our third time to stay at the Rex, and we've enjoyed it each time. We purposefully seek out boutique-style hotels rather than the chains. Rex has so much character and is so charming! The building is old - which we enjoy - but well kept. We are always sure to stay over on a Friday night so that we can enjoy the weekly live jazz music in the lobby. Adding to the charm was Rex's mascot, Max the pug. We have our own pug at home, so we felt even more at home seeing Max sprawled out and snoring in the lobby. There is a daily free wine happy hour, which is very nice. Their daily breakfast buffet is excellent and expansive, as well as being fairly priced.

Make sure you end up with an air conditioner in your room, however, if you are sensitive to heat. On this particular stay of ours, we were given a room without one - we Texans just cannot deal without our AC. We called the front desk to ask about it, and someone was up at our room within 5 minutes to swap our key and escort us to another room with an AC. Excellent service!

We love the location of Rex within the city of SF, as it's just a couple of blocks away from Union Square. Other hotels with this type of proximity to Union Square charge double the rates. If you'd like to stay a bit closer to the wharf and a bit further from the action, we could also recommend Hotel Carlton which is owned by the same company as Rex.

  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 January 2012

A really comfortable place to base your weekend in SF. A bit artsy and oozes character - subtly. The rooms at the back are really quiet day or night. But you're still two short blocks from Union Square. Reasonably small hotel; the staff are courteous and helpful. We had dinner Friday night in the hotel bar - The Library. There was live jazz on Friday night and we discovered that about 2/3 the people in the bar were locals - who are quite friendly. Even the singer came and said hi to us after she'd finished.

Powell St streetcar is half a block from the hotel, though we walked to the Pier 1 area in about 15 minutes (great farmers' market on Saturday morning).

The hotel is about 5 minutes' walk from the Powell St BART station. For a cheapskate like me, that's a great airport connection. Plus, taking BART rather than a taxi saves 10lb of carbon emissions per journey. Plus it saves $20, plus it saves 30 minutes during rush hour, ...

Food options abound. Lots of Thai restaurants around the corner

Room Tip: Ask for a room at the back, away from the street. We didn't hear a sound in that room all weeke...
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BobLTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rex, a Joie de Vivre hotel

Property: Hotel Rex, a Joie de Vivre hotel
Address: 562 Sutter St, San Francisco, CA 94102-1102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in San Francisco
#26 Business Hotel in San Francisco
#47 Romantic Hotel in San Francisco
#56 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rex, a Joie de Vivre hotel 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more   less 
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Also Known As:
Rex Hotel San Francisco
Hotel Rex San Francisco
Rex San Francisco

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