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“Excellent Customer Service....” 5 of 5 bubbles
Review of Hotel Rex, a Joie de Vivre hotel

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Hotel Rex, a Joie de Vivre hotel
Ranked #56 of 227 Hotels in San Francisco
Certificate of Excellence
Brentwood, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent Customer Service....”
5 of 5 bubbles Reviewed 30 May 2014

My son and I stayed at the Rex for his 5th birthday (he's now 10 1/12) and he really loved it. We had a cute room, got the Joy of Life perks (as I recall, a $10 mini-bar credit, which is pretty much a five-year-old's dream come true), centrally located, etc. etc. It was our very first Joie de Vivre experience, and based on that experience, JDV became of our go-tos when booking a room anywhere. But I'm not writing about that experience (well, at least not anymore).

I'm writing to share an experience of NOT staying at Hotel Rex this week. My husband's secretary had booked the Hotel Rex for him (she is aware of our JDV loyalty) for Thursday night. Unbeknownst to him, she booked one of those pre-paid, difficult-to-cancel reservations through a third party. And wouldn't you know it, a family emergency came up the night before that meant he couldn't go. But in reviewing the reservation, we were clearly outside the cancellation period. He was upset about losing the money and asked me to see if we could possibly reschedule the stay. So I called the hotel, and explained our situation. This request was outside the front desk's authority, but I was promptly transferred to Chris, the Operations Manager. He was out at the time, but I received a call back within two hours. Again, I asked if there was any possibility we could use the room at a future date. He actually exceeded that request, and refunded the charge, without penalty, based on our JDV loyalty.

Which is exactly why JDV is one of our favorite brands, exceptional customer service that goes above and beyond what is required of them. Thanks Chris, you made a stressful situation less stressful. We'll be back.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShesaBadMammaJamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,536 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
London, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We stayed at the Rex for three nights in May 2014. It's a lovely place which offers all kinds of cultural events. The staff are amazingly helpful, especially Alicia who sorted out a mistake with our booking and upgraded us. She also helped us with our route to the next destination, as did Jeff. The Library bar is welcoming and comfortable with snacks available. We watched The Birdman of Alcatraz on the first night, which happened to be movie night, surrounded by the members of the local poetry slam. A really funky place.

Room Tip: Ask for a quiet room round the back. The street outside is quite lively at night.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcstle upon Tyne
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

We stayed in the Rex Hotel for 3 nights ( 2 couples) from 15th May 2014 and really enjoyed the experience. The staff were friendly and helpful, the bed was lovely and comfortable, the room adequate enough for a 3 night stay and very clean.
The only down side was the tea and coffee every morning, although complimentary it was not good. The water was usually not boiling so tea didn't brew and the coffee very weak as well. For some reason, tea or coffee making facilities don't come with accommodation in the USA, and we Brits miss that. Having said that, the hotel is extremely handy for diners etc so breakfast is not far away. Just around the corner from Union Square and a short walk to the Cable terminus, although a good 30-45 minute walk from the Ferry Building and wharf for Alcatraz ferry. (All uphill coming back, so need to be able to cope with that.)
All in all, we had a very comfortable stay and would definitely recommend it.

Room Tip: The rooms at the back are dark but a lot quieter. Sutter Street, at the front is very busy and can...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ab1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaithersburg, Maryland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014 via mobile

If you want the charm of a boutique hotel rather than the same chain hotel then this is the place for you. Lots of fun great bar courteous staff and a walk to all the sites. It is near Union Square and China town

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary14365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

I stayed here for a night recently during a trip to SF. The location was super, only 1 minute walk to Union Square. The room was very comfortable, and the décor and theme of the hotel was very enjoyable. Overall an excellent hotel and one I would recommend for any purpose, business or personal travel.

Room Tip: A room on the rear side away from the street would be quieter.
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheObserverBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We stayed here for 3 nights in March. Hotel is in a perfect location for Union Square and for the cable car to Fishermans Wharf. The room was perfectly sized and clean. They do a free wine hour in the bar every evening which is great. One downside...we got a deluxe double which has 2 double beds - the beds are tiny, try get a king room if available!!! Overall a great stay. San Francisco is an amazing place and i will definitely be back to Hotel Rex!!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raemie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 24 May 2014

We stayed in this hotel at the end of April very clean, comfortable hotel, enjoyed a free glass of wine each evening. Had breakfast in hotel each morning, if drinking English tea make sure water is boiling hot! Excellent location for Union Square and buses, also for China Town. It takes about an hour to walk to Pier 39 from hotel. Would stay again, if visiting San Francisco.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marmike2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rex, a Joie de Vivre hotel

Property: Hotel Rex, a Joie de Vivre hotel
Address: 562 Sutter St, San Francisco, CA 94102-1102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in San Francisco
#26 Business Hotel in San Francisco
#47 Romantic Hotel in San Francisco
#56 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rex, a Joie de Vivre hotel 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more   less 
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Also Known As:
Rex Hotel San Francisco
Hotel Rex San Francisco
Rex San Francisco

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