My son and I stayed at the Rex for his 5th birthday (he's now 10 1/12) and he really loved it. We had a cute room, got the Joy of Life perks (as I recall, a $10 mini-bar credit, which is pretty much a five-year-old's dream come true), centrally located, etc. etc. It was our very first Joie de Vivre experience, and based on that experience, JDV became of our go-tos when booking a room anywhere. But I'm not writing about that experience (well, at least not anymore).
I'm writing to share an experience of NOT staying at Hotel Rex this week. My husband's secretary had booked the Hotel Rex for him (she is aware of our JDV loyalty) for Thursday night. Unbeknownst to him, she booked one of those pre-paid, difficult-to-cancel reservations through a third party. And wouldn't you know it, a family emergency came up the night before that meant he couldn't go. But in reviewing the reservation, we were clearly outside the cancellation period. He was upset about losing the money and asked me to see if we could possibly reschedule the stay. So I called the hotel, and explained our situation. This request was outside the front desk's authority, but I was promptly transferred to Chris, the Operations Manager. He was out at the time, but I received a call back within two hours. Again, I asked if there was any possibility we could use the room at a future date. He actually exceeded that request, and refunded the charge, without penalty, based on our JDV loyalty.
Which is exactly why JDV is one of our favorite brands, exceptional customer service that goes above and beyond what is required of them. Thanks Chris, you made a stressful situation less stressful. We'll be back.
- Official Description (provided by the hotel):
- The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Priceline, TravelUp and Southall Travel so you can book your Hotel Rex, a Joie de Vivre hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rex Hotel San Francisco
- Hotel Rex San Francisco
- Rex San Francisco