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“Warm, cozy, friendly, aesthetically delightful!” 5 of 5 bubbles
Review of Hotel Rex, a Joie de Vivre hotel

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Hotel Rex, a Joie de Vivre hotel
Ranked #56 of 227 Hotels in San Francisco
Certificate of Excellence
Northern California
2 reviews
“Warm, cozy, friendly, aesthetically delightful!”
5 of 5 bubbles Reviewed 25 January 2010

I stayed at the Hotel Rex on Sutter Street for a full week, and its comforts made it feel almost like home. The room was smart and well designed with colorful artwork and hand-painted lamp shades, the large "living room" behind the lobby was cozy with abundant comfortable furniture, walls of books and attractive lighting, the wine hour each afternoon and coffee offering in the mornings were pleasant, and the hotel is so well located, one can step out the door and find just about everything within a half a block! The manager, Bradley, is warm and welcoming, as are the accommodating and friendly, helpful staff, every one of them from front desk personnel to staff in the dining room (excellent breakfasts!), the women on the cleaning staff, and the bartenders, AND the sweet dog. They bend over backwards to make guests feel at home. Bradley is creating upcoming events at The Rex that will attract young and older people alike, will be low cost, and bring continued cheery entertainment to the neighborhood! I loved it!

  • Stayed January 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank facilitat0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
California
1 review
5 of 5 bubbles Reviewed 20 January 2010

Our stay at the Hotel Rex was wonderful. The staff was great and very helpful. The room was beautiful, clean and ready for us. The atmosphere in the hotel was cozy and quiet, but very elegant. We were close enough to Union Square that we could walk, but not so close as to get all the noise. The decor was very warm with deep, rich colors. I was reminded of hotels I had stayed in when I was in Paris. I was very pleased with this hotel and its location, staff and amenities. I would recommend this to anyone.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krastyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napa, CA
1 review
5 of 5 bubbles Reviewed 19 January 2010

I needed a quick weekend get away, and found great small town service in the big city. When I read of the prime Union Square location i was reminded of huge, unpersonal Westin type hotel. However when I arrived at Rex I was greated/treated as if I were the only guest at the hotel. The manager even shared a glass of wine with my girlfriend and I. The hotel itself has awesome character and has a very authentic San Francisco feel. When we got to our room we were pleasently surprised to find a remodeled room to rival any brand new hotel. In the morning we thoroughly enjoyed breakfast in the cafe, i recomend the salmon benedict. I cannot wait to return.

  • Stayed January 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank antmagro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
napa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 January 2010

Stayed Monday and Tuesday nights with two business associates - they said they felt like they were at home. Excellent service, wine reception and very nice rooms. The location is perfect - a little quieter than right on Union Square - but only one block away. I've stayed at most of the larger hotels on Union Square and much prefer this one.

  • Stayed January 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank swan41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 13 January 2010

I chose the Hotel Rex because Tripadvisor rated it #1 in San Francisco, it has a great location and the price was quite reasonable. We checked in around 8 p.m.. The room had not been heated. It was FREEZING cold. We turned up the thermostat but at midnight it was still freezing. I slept in long underwear, nightgown, bathrobe and extra covers. By morning it had warmed up at last. The bathroom was dirty. The carpet was globbed with dirt and ???? We must have been next to a bar as the music thumped on until 3 a.m. One night a couple in the next room swore and screamed all night. When I mentioned it to the desk, they said noone was in the room. Strange, cold noisy hotel!

  • Stayed December 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BeebzAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHansen, Director Of Operations at Hotel Rex, a Joie de Vivre hotel, responded to this review, 18 January 2010
Dear Three Sleepless Nights in San Francisco,

I would like to formally apologize for the experience that you had at our hotel. We strive to provide the most comfortable and cleanest of accommodations. As you can see from the majority of the comments here, we usually hit the mark, I’m embarrassed to see that those standards where not meet for you. I understand your frustrations and appreciate your feedback, it will be shared with the staff to ensure that this does not occur again. I regret that I was not able to personally discuss these issues with you prior to your departure, and do hope you will contact me directly with anymore feedback you can share. Thank you and I look forward to hearing from you.


Bradley Hansen
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 December 2009

Great location
Nice, friendly staff
Well appointed room
Good happy hour

Stayed September 2009, travelled as a couple
Helpful?
Thank nicethingsinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenby, United Kingdom
Level Contributor
218 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 bubbles Reviewed 19 December 2009

We stayed in the Rex for 4 nights on a trip round California. The rooms are very small as stated in other reviews and i'd pay extra for a bigger room if you're able. We weren't in our room much so it wasn't a problem for us. The staff were lovely and Maximo the resident canine was very friendly. The nightly free wine was a lovely touch. We ate breakfast at Lori's diner at the end of the block and dinners all around the place including a very good thai on Post street. The hotel has a lot of character and is in a great position just round the corner from union square.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJ25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rex, a Joie de Vivre hotel

Property: Hotel Rex, a Joie de Vivre hotel
Address: 562 Sutter St, San Francisco, CA 94102-1102
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in San Francisco
#26 Business Hotel in San Francisco
#47 Romantic Hotel in San Francisco
#56 Family Hotel in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Rex, a Joie de Vivre hotel 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more   less 
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Also Known As:
Rex Hotel San Francisco
Hotel Rex San Francisco
Rex San Francisco

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