We recently stayed at this hotel for 3 nights. Whilst our room was charming there was a very unpleasant damp smell in corridor.
I unfortunately left my handbag on a chair at breakfast and was back in my room for 15 mins before realising. When I went back to the dining room it had gone and staff had not seen it. I went to reception and manager disinterested apart from taking my room no. After searching our room again my husband went down to the dining room but was told it had not been seen. He too spoke to reception and concurred that the manager was unhelpful. On a third visit a porter went to the dining room with us and both searched and asked staff. I also searched outside in the courtyard. Several other guests joined in the search.
On returning to our room we tried calling the mobile phone which we realised was in my handbag. On using this method in the dining room I located the bag in a bottom shelf of a desk outside the kitchen. This seemed very strange as someone had obviously put it there, and as guests would not go into that area it would likely be a staff member. This made us very suspicious and put a bad taste in our mouth.
I was so relieved to find the bag as it contained my passport and brand new iPhone. However I found staff both unconcerned and fairly unhelpful.
- Official Description (provided by the hotel):
- With a crackling fireplace in all 26 guestrooms and suites, the White Swan Inn is a romantic small hotel in the Nob Hill/Union Square area. The White Swan Inn is a visually stunning tribute to the intimate hotels of London. Dark wood paneling, rich floral carpets, comfortable furniture and enchanting English art and collectables set the tone. All guests enjoy a generous breakfast buffet and evening wine and hors d'oeuvres served fireside in the parlor. You can also check out our sister hotel, Petite Auberge, just 20 feet away. ... more less
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- Also Known As:
- White Swan Hotel
- White Swan San Francisco