We stayed at the Mark Hopkins for three nights prior to a cruise. We found that the Hotel was very clean, comfortable, and easy to access. Even though we really liked the hotel, we LOVED the staff at the hotel. They were absolutely impeccable. They went out of their way for our every need. Everyone from the bellhop to the cleaning crew, to the front desk was perfect. An example of their willingness to help was that I thought that I had lost a necklace down a bathroom sink. The maintenance department came to our room, took apart the plumbing to look for the necklace, and refused the tip, telling me that he could not take the money, because that was his job, and the was just happy to help. Sometimes, when we would request a cab, they offered the "house car". We believe that the staff is a reflection of the management in a business, and the management can be very proud of their staff at this location. We were very impressed.
We loved the view. We would definitely stay there again.
- Official Description (provided by the hotel):
- HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels with a long legacy of service excellence. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more less
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- Also Known As:
- Intercontinental Mark Hopkins San Francisco Hotel San Francisco
- Intercontinental San Francisco
- San Francisco Intercontinental