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InterContinental
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Traveller rating
1,240
1,039
455
192
92
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Reviewed 18 July 2019

Looks great don't be put off thinking oh I can't go in I'm backpacking, we were walking around San Fran and stopped for a drink and lunch. Better priced than many places we had had lunch in and the wine is very reasonable, the service great and friendly and the food lovely

Room tip: have lunch even if not staying
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
2  Thank alisabinhope
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 25 July 2019

Thank you for taking the time to share your feedback! We are so glad you enjoyed our F&B outlets and hope you will come to see us again soon!

Best,

Michael

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Reviewed 15 July 2019 via mobile

My wife and I spent 3 nights in this beautiful hotel built in 1935. Being an Ambassador I was upgraded to a great suite overlooking a view of 180 degrees of the bay. The location is fantastic. You can go to the Wharf, Market Street or Little Italy in a matter of minutes. Service was excellent and we had breakfast every morning in the room at decent prices to be SF. They have a roof top bar again with amazing views. Every time something was needed it was procured immediately. I have no complaints whatsoever but keep in mind this building has history and it shows here and there although it is very well taken care. A beautiful stay.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank FabrizioLV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 16 July 2019

Thank you so much for taking the time to share your kind feedback. We are an older hotel, but we pride ourselves in the service we provide. I am so glad you were able to enjoy our sweeping views and our roof top bar. We do hope you will come to see us again soon!

Best,

Michael

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Reviewed 15 July 2019 via mobile

From the moment you drive up to the convenient courtyard entrance, until your after-stay departure, it’s a pleasurable experience. The valet service and check in staff pamper you with efficient and welcoming service. The level of professionalism is the highest. And the hotel itself is beautiful with a stately elegance. Our room had the most comfortable hotel bed we’ve ever slept in with soft linens and down pillows. The Nob Hill Club Restaurant had great food and service, and The Top of the Mark with live band and perfectly blended drinks was first class. Staying here almost makes you never want to leave in order to see The City. This isn’t just a hotel stay, it’s a lovely experience.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank judeemcwood
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 16 July 2019

On behalf of everyone here at the Mark Hopkins, I want to thank you for your kind words. I am so glad that our staff was able to make your stay memorable. We look forward to serving you again in the near future!

Best,

Michael
General Manager

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Reviewed 13 July 2019

Everything needs to be upgraded: the front desk staff, the reservation systems, the breakfast 'club' offering, the rooms, the windows, the gym...
This is such a letdown compared to its website, and the past reputation.
A bit of a conference hotel rather than upscale attentive tier.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
3  Thank BlueNassau
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 16 July 2019

Thank you for taking the time to share your feedback. Although our property is older, we do pride ourselves in the service we provide and our dedication to our guests. We do hope you will give us another chance. Please reach out to our Director of Rooms should you need anything. Her email is listed below:

abby.derohanian@ihg.com

Best,

Michael
General Manager

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Reviewed 12 July 2019

The Mark Hopkins sits proudly on top of Nob Hill, a classic old hotel in a beautiful location. We chose it for its central location and also hoped to enjoy all that comes from staying in a well-known hotel. We were not disappointed. The building is in excellent condition, showing its age in decor and style but never feeling old fashioned or neglected. The staff are excellent - plentiful, helpful, and friendly when approached. Our room was elegantly and comfortably appointed with high quality linens and amenities. When we found a shortage of towels requested additions were delivered promptly. The housekeeping staff were excellent - not only cleaning the room but going above what anyone would expect in leaving us daily thank you notes for our tips. It is a lovely touch to have the stranger who tidies up after you wish you a good day. They even straitened the mess my teenager leaves behind - shaming him into previously unseen levels of neatness. We could not have been happier with our stay.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank lupaglupa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
michaelpace, General Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded 16 July 2019

Thank you for your kind words. It means so much to me that our team met all of your needs and more. I will be sure to let our housekeeping staff know about your wonderful feedback. We do hope you will come back to see us soon!


Best,

Michael
General Manager

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