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Chancellor Hotel on Union Square
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Reviews (5,453)
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2,958
2,073
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All reviewspillow menutour deskcable carrubber duckunion squarefree cookiesgreat locationceiling fanbath saltsrooms are smallwalk in closetpowell stno air conditioningour honeymoonmuni passcharming hotelan older hotel
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2,011 - 2,016 of 5,453 reviews
Reviewed 30 December 2013

I have been staying here for several years, opting for their room+parking+breakfast package. It is my favorite SF hotel, with superb personal service. Guest satisfaction is clearly their top concern. I love the fresh cookies daily, and the souvenir duck in the bathroom. The European feel is a lovely change from the sterile modern choices.

  • Stayed: December 2013, travelled with family
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3  Thank Penny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

I stayed here for 6 nights allowing me to see all the sights of San Fran. I requested a higher room with a view in advance that was noted and I had the 14 floor, room was equipped with toiletries, hair dryer, safe and fridge and complimentary tea coffee and water was available from reception along with cookies, my only comment would be that the rooms were warm and if you had the window open it was noisy so I would stay here over the summer as. I didn't see any a/c units. Apart from that great stay and would stay again.

  • Stayed: December 2013, travelled solo
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5  Thank Superem123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

The hotel is super clean and the staff is very helpful and friendly. They quickly moved us from a room with two twin beds to a room with a queen bed and a rollaway We found the rooms to be quite quiet, only picking up a little hallway noise. They are small, as the hotel warned, and with a rollaway bed to accommodate our daughter, it was tight quarters. The elevator is often busy during the daytime, so you may want to avoid upper floors unless you LOVE using spiral staircases. The associated health club is a few blocks away and check its hours before going over for a workout (as if walking the hills of SF aren't enough). You can't beat the price, especially for the location.

Room Tip: Don't get an upper floor if you are averse to climbing stairs. Rooms on the south side have a great view of Union Square.
  • Stayed: December 2013, travelled with family
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2  Thank lduncan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

From the friendly service to the helpful amenities, The Chancellor was a great choice for us. We did not plan to stay in the room other than for sleeping, so size, view and decor were not critical features for us. The location in Union Square is very convenient--we walked everywhere, and in fact took BART to the hotel, a cheap and easy trip. We asked for a high-level room after reading about the street noise, and our room on the 10th floor was fine. We heard the saxophonist (a free holiday serenade!) and some street noise but to all of the complainers--it's Union Square, people!
We knew the room would be small, but were pleasantly surprised by a walk-in closet. The free WiFi and access to a nearby gym are wonderful. There were free coffee, apples and cookies in the lobby 24/7.
For the price, the service and the charm, we would highly recommend The Chancellor.

Room Tip: Ask for an upper floor with a view. Also recommend downloading the hotel app for checking in, directions, etc.
  • Stayed: December 2013, travelled as a couple
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3  Thank RickyBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this reviewResponded 28 December 2013

We heard the saxophonist (a free holiday serenade!) and some street noise but to all of the complainers--it's Union Square, people!

Amen!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Just earned our 5th rubber ducky. This hotel is still tops for location and overall value in downtown San Francisco. The rooms are on the smaller side and a little time-worn, but it's kind of like staying at your grandma's house. The bed is comfortable, the tub is deep and everything is clean. Nice added amenities like the candy jar and pillow menu only add to the experience. Great, friendly staff. The Luques restaurant is very reasonable and convenient for breakfast, and Mao always has a smile on his face. The central location at Union Square means you can walk to almost anything in town, from Fisherman's Wharf to the Embarcadero to AT&T Park. Mass transit is close by to get to outlying areas. When you include the cost of parking, this hotel is hard to beat for value, and is always a pleasant experience.

Room Tip: For a quieter night, ask for an upper room in the back.
  • Stayed: December 2013, travelled as a couple
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3  Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this reviewResponded 27 December 2013

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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