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“Excellent, especially in terms of service,value and location”

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Chancellor Hotel on Union Square
Ranked #16 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Knebworth, United Kingdom
Level Contributor
303 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Excellent, especially in terms of service,value and location”
Reviewed 6 May 2014

It's true that there's no a/c and in American terms the rooms are small but nevertheless the Chancellor is top-notch in my opinion. That's not to say it's a swanky 5-star hotel for which you pay the Earth, but rather it's an excellent place to stay at reasonable rates in a superb location in SF. The staff were without exception friendly, helpful and competent. The rooms (and we stayed here twice on our way through SF) were clean, comfortable and very well-equipped. There is a pillow menu to help you sleep just right.
We breakfasted in their Luques Restaurant which was excellent in terms of both quality and value (ensure you take up the Luqueson Card offer which you should receive before you arrive) and we were given "twofer" vouchers for drinks from the bar. In the lobby tea, coffee, cookies, fruit, iced water and even popcorn are available for you to help yourself - perfect for feeling "at home".
The cable car runs right outside for visiting Fisherman's Wharf and Lombard Street, and it's a very short distance down the road to get buses to Golden Gate Park and Haight Ashbury.
Assuming that they maintain this standard and pricing, I wouldn't bother looking anywhere else in SF. That would still be true even if money was no object.

Room Tip: The rear is quieter than the front which is on Powell Street.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,086)
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English first
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 May 2014

This hotel is within walking distance to a lot of good restaurants and Pubs. The rooms are small but for the price it is tough to beat this place. We had an easy check-in and the guy at the front helped us with getting cab service back to airport on our last day. I felt safe walking around this hotel it’s not as close to the tenderloin as it looks on the map. If you are worried about safety here don’t be. The area is very safe. We had a great vacation and I would stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 May 2014

We have stayed on top floor (15th) facing to backyard and it was quite enough to sleep. Hotel is not a 4-5 start hotel but it has a small but lovely structure. Rooms are small but enough for couple and bathrooms are very small, they need renovation. For a business or a few days visit it has ideal price offer if you don't want to spend more than $200 for a hotel in the city center. There are no air conditioning in the rooms but it was not warm on my stay.

Front desk staff was very helpful, and they offer free ice cold water, coffee and herbal tea's in the lobby for free. You can also get your daily newspaper for free. There are free wifi in the rooms which you can not easily find in SF hotels. You can choose up to 2 pillows for free from the pillow menu for a better sleep quality.

Within a few steps from the hotel you can reach cable car or union square, market street. Powell train stations if 5 minutes walking from the hotel which you can use BART to reach from the airport. Moscone Center is just about 10-15 minutes by walking.

Room Tip: choose a room not facing to union square for a quite
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkraoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Appleby Magna, United Kingdom
Level Contributor
106 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 May 2014

Well located on Union Square, with compact well equipped and clean rooms. ^The higher you are the quieter. No air conditioning in our room so we left the window open which worked well. Room service breakfast was good but the bar closed on the dot and early which wasn't much good. Got a good recommendation from the desk clerk for China Town for a nice quirky restaurant which was also cheap! Valet parking was expensive. The hotel doesn't have a restaurant but there are lots of places nearby, Sears was very good with attentive staff.

Room Tip: The higher the better
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

Was in San Francisco last week for a conference. Conference hotels were closer to Moscone center but too expensive for budget. Chancellor hotel was within walking distance and much more affordable. Lovely room, so convenient to after hour activities and just a block off Union Square. Comfortable bed and clean room. Loved it!

Room Tip: Union Square can be a little noisy so pick a high room if you want to go to bed before 10pm. Otherw...
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Green Features: This hotel did a great job on urging you to be environmentally conscious. I participated to the fullest, totally enjoyed my stay.
  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank tgduran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, 2 May 2014
Thank you very much! You don't know how good it feels when someone tells us (and the world via TA) that they really enjoyed their hotel stay.

If one is all business while attending their conference in San Francisco, by all means stay in a large, close, big box hotel - and pay their high prices PLUS an internet fee. However, if one wants the opposite experience - historic, small and unique - in a better location, at a better price with FREE internet, the Chancellor can be a great choice.
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Warren, Vermont
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 May 2014

This is a charming old hotel, with caring, helpful staff. The room was small but adequate, with a comfortable bed. We were on the second floor, on the street, so we could hear the cable cars clanging, but it was San Francisco, after all! This place is definitely a find.

Room Tip: A room on the street side will have some noise, but we thought it was pleasant noise!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrannyGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, 2 May 2014
We are glad you found us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 April 2014

Location, Location, Location! I got on the Cable Car right in front of the Hotel and rode it Fisherman's Wharf. Very convenient to all kinds of shoppin and has Union Square right in front. as stated in other comments-rooms are bit small-but much bigge than European ones. I road the BART in from the Airport and got off at closest stop-four blocks to the Hotel. Extremely friendly staff-i printed my train ticket on their internet computer. Free continental breakfst in AM-muffins and coffee-more than enough for me. I will come again!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuckeyeDDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chancellor Hotel on Union Square

Property: Chancellor Hotel on Union Square
Address: 433 Powell Street, San Francisco, CA 94102-1503
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#9 Green Hotel in San Francisco
#10 Business Hotel in San Francisco
#12 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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