I had back to back stays at this hotel while in San Francisco for work. The rooms are nice and large, with a bay window seating area. The beds are Marriott comfortable. The 2 odd things were the size of the bathroom sink and the closet. Both were absurdly small. I could not wash my hands in the sink without splashing water everywhere since the small, round bowl was too confining. The closet was not deep enough to accomodate a rod going from side to side, so instead there are 2 short rods that go front to back.
The food was good and the lounge was OK. At the lounge, some sort of meat with breakfast is the norm and this hotel did not provide any meats.
I lost my key on the last week and had a difficult time getting a new key even though I had my ID. I was asked where the old key was (I had already said that I left it in the room) and was asked why I left it in the room (duh, I forgot it...). The desk person was rude and unhelpful. The checkin process leaves something to be desired as there is no defined line and no one can see the order of arrivals since there are large pillars in the way. The second week, there was a long line waiting and someone walked in and walked right up to the desk and got assistance before everyone else. Bad design, and bad planning on Marriott's part.
I still think the JW right down the street is a better deal for the money.
- Official Description (provided by the hotel):
- The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more less
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- Also Known As:
- San Francisco Marriott Union Square Hotel San Francisco
- Marriott San Francisco
- Crowne Plaza Union Square