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“Great location, decent sized rooms, friendly staff”

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San Francisco Marriott Union Square
Ranked #44 of 231 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 January 2014

This is a nice hotel. I have stayed here twice and the location cannot be beat if you desire to be in the Union Square area where there is plenty of shopping and great places to eat. It is an easy walk to hit the Saturday farmers market at the Ferry Building, dim sum in Chinatown, and catch the Muni or Bart to wherever you wish to go.

They will warn you that it can be difficult to catch a taxi, but we did not experience this.

I would stay here again.

  • Stayed: January 2014, travelled as a couple
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1  Thank Phoenixroby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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884 - 890 of 1,870 reviews

Reviewed 19 January 2014

I have been here for 3 nights on a business trip in January. This Maarriott is of a more "human size" of the other high nearby. Personally, I prefer this kind of hotels not with enormous logistic apparatus. The location is really phantasmic in the best shopping area and certainly one of the best in the US. The hotel is what you expect from a famous hotel chain like this. However, it could be better because there 2 things that make it unpleasant. One the obsessive music in the lobby that is repetitive and, I repeat, obsessive even when you jet lagged are in the lobby at 3 am in the night. The same is true for the restaurant during breakfast. The same and same music keeps going. The second thing that could be better is service at the restaurant at least at breakfast time that is my experience. Waiters and chief waiters are rude talking to each other not concentrated to the hall and even eating and touching mouth. Not very professional but a kind of rough style not high hotellerie. Overal the hotel is ok but it could be better, more classy because of the location. It can grow.

  • Stayed: January 2014, travelled on business
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1  Thank SCaboto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar450, General Manager at San Francisco Marriott Union Square, responded to this reviewResponded 21 January 2014

Thank you very much for your feedback. We appreciate the opportunity to hear from our guests in order to improve our hotel. Your comments are helpful and we hope to see you again.
Sincerely,
Oscar Rodriguez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Located in the heart of Union Square making it ideal for shopping and checking out food places. My friends and I actually walked all the way to the Wharf to go to Rainforest Cafe, which wasn't too far if you enjoying taking walks. The rooms were clean and the views were magnificent for photography. There are any parking places downstairs if the hotel one is full. This hotel is also located near 101 (Van Ness) access route and also Interstate 80 if you need to cross the Bay Bridge.

  • Stayed: February 2013, travelled with friends
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Thank GuestGroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Chose this Marriott over the JW Marriott for its perfect location to Union Square. We booked the junior suite which was fairly spacious and clean with a fantastic view of the city. The bathroom however, was absurdly tiny, with a miniscule sink which needed to be as small as it was so that it, and a person, would be able to fit into the bathroom with the door closed!

The lobby was cheerful with a modern design, the hot breakfast good enough, however the front desk staff were inconsistent - some helpful, some not at all.

We also encountered a problem when we booked this room through Marriott reservations. I asked several times if the room had a separate bedroom with a door separating the living area, I was told a definite yes to this, yet when we arrived and saw the room, it was just one open space.

When I mentioned this to the front desk, they told me that they had just recently renovated the rooms and there was no longer the type of room that was advertised, and this problem had come up before. It took several repeated calls to the reservation manager at the hotel, and the main reservations line before the error was acknowledged and we were refunded fifty dollars by the hotel.

However, the proximity of the property to Union Square and the downtown area made up for these issues.

One other thing to note is if you decide to take the trolley during peak summer season, don't try to hop on near the hotel. They are already full by the time it reaches there, so you will either have to line up at the base of where the trolley begins, down at the bottom of Union Square, or go to the top and do the same.

As well, if you are in a suite and expect the concierge lounge to be open, it has very strange hours, and was not open at all during the weekend we were there.

  • Stayed: August 2013, travelled with family
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4  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

Very nice hotel. Great location, no gift shop in the hotel, but a Walgreen's is on the adjacent corner, so not a biggie. Hotel bar had a good selection of beers and great food! Great staff as well! I would also recommend the breakfast buffet. :)

  • Stayed: September 2013, travelled on business
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Thank Sherry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

Great staff, professional, helpful. Great location, central. Rooms clean and tidy. Sound insulation was good. Food was high quality in the restaurant. From the moment that we were checked in by Henry to the moment we were checked out by Henry, the experience was superb.

  • Stayed: December 2013, travelled with family
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2  Thank fredfonzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We reserved two rooms, with one of them being handicapped accessible for elderly parents. The hotel gave us a wonderful combo of rooms right next to each other with adjoining entry ways. The accessible room was a huge corner room with wonderful views! Great big bathroom with walk-in shower. The staff was really helpful and very attentive to our entire party. Concierge lounge very good for both breakfast and evening snacks - though they only had wine and beer in evenings with no liquor selections. Food and drinks at Bin 480 were very good! Definitely order the Herb Garden Gimlet!

  • Stayed: January 2014, travelled with family
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1  Thank Ellen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#12 Green Hotel in San Francisco
#20 Family Hotel in San Francisco
#22 Business Hotel in San Francisco
#28 Luxury Hotel in San Francisco
#43 Romantic Hotel in San Francisco
Price Range: £144 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Official Description (provided by the hotel):
San Francisco Marriott Union Square offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from our hotel in downtown San Francisco, California. Also near popular Nob Hill and Chinatown, San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

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