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“Great location, good staff, excellent stay! Unfortunately, this hotel just isn't that unique or hip as it claims to be.”
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #15 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Denver, Colorado
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, good staff, excellent stay! Unfortunately, this hotel just isn't that unique or hip as it claims to be.”
Reviewed 9 July 2013

The Orchard Hotel and it's sister hotel, the Orchard Garden Hotel, both claim to be upscale boutique hotels with an emphasis on green living and excellent San Francisco locations. While we had a wonderful stay at the Orchard Hotel, the hotel is best described as traditional and it does a very good job at it, unfortunately, it just isn't as unique and "hip" as it wants to be.

The Arrival:

Our arrival into SFO was pretty hectic as the baggage claim is area is pretty disorganized (why don't the arrival screens show the baggage claim number?), the shuttles actually pick you up on the departure level, and the curb in the shuttle area was so small that our cart kept on getting stuck.

We took the GO Lorrie's shuttle service and arrived at the Orchard Hotel around 3:30pm just in-time for check-in. The lobby is very elegantly designed with lots of granite and marble and the hotel has a pretty waterfall as you enter. The front desk clerk, Yunis, was a little reserved and offered a lukewarm welcome and handed me a bunch of paperwork regarding the hotel's liability limits and she asked me to approve the room rate we had booked previously. Once that was done I was handed the keycard to room 502 and the doorman/bell hop/concierge (yes, I'm not joking, he did all 3 duties),David, helped us with our luggage and we were on our way.

Unfortunately, room 502 was in poor shape, the carpets were very dirty and had been bleached in some spots, the room had awkward double L shape, and the window faced the dormitory for the school of the arts. Our first impression of the room was horrible and we asked to be moved to another room. To their credit the front desk did this with minimal hassle and approved my request to see the other room before we moved. We were moved to room 807 with a nice street view, the room had a traditional L-shape, and the carpets were decent (it had a couple of stains, but nothing major).

Room Amenities:

The rooms at the Orchard are pretty spacious and do have nice touches like granite counter-tops and window sills, a large flat screen TV, nice furniture, a large work desk, iron & ironing board, and a minibar fridge. The TV came with Comcast cable and had a nice selection of movies for rent.

The bed was very comfortable and the room were nicely cleaned and arranged with other amenities like two coffee/tea cups and two glasses in the bathroom. In addition, the wifi was free and fairly fast, a huge bonus in the S.F. area where many hotels charge $14.95 for internet, and the desk came with a couple of pads of paper and a couple of pens.

The bathrooms were regally appointed with a huge shower, a large sink and granite counter-tops, with a nice mirror. The lighting in the bathrooms was also very nice.

The Orchard claims to be a "green" or environmentally friendly hotel. All of the lights either use energy saving CFL or LED bulbs, the toothbrushes the hotel provides are made out recycled #5 (Polypropylene) plastic, the soaps in the bathroom are Eco-friendly, all of the garbage can liners were made out recycled plastic, and even the toilet paper was made out sugar-cane! Unfortunately, for such a "green" hotel it was odd that the rooms didn't have a recycling bin anywhere.

When you come to an "upscale boutique" hotel as the Orchard hotel claims to be you expect to see things that you wouldn't normally find at your typical Mariott, Hilton, Hyatt, Holiday Inn, etc. Unfortunately, that simply wasn't the case. While the rooms were very nice and nice furniture and beds, the hotel was very traditionally decorated (not a bad thing, but not what you expect when you come to an "upscale boutique hotel") and the carpets were worn out and stained. The hotel does traditional very well and it should be proud of it, I don't know why they have to hide behind corny slogans and false claims.

The Staff:

Most of the Orchard Hotel staff was good to excellent. The two best staff members I encountered on my stay were Janice, an evening front desk clerk, and David, the concierge. Janice was always very friendly and smiley and answered questions in a polite manner. She also always willingly converted my change into dollar bills. David was full of great advice on tours and what to see in S.F. He also helped us get reservations to some of S.F.'s best and very busy restaurants and his recommendations were excellent, especially for the Amber Indian and Fino Italian restaurants. Z&Y was also a pretty good Chinese restaurant in Chinatown and is worth a visit, unfortunately, I didn't really enjoy City Chopsticks.

The rest of the staff was also very polite and helpful and I appreciated the doormen's help, especially Cornell and a young-Asian man (I forget his name) in helping us quickly get taxis.

Please get a recycling bin for the guests:

For such a green hotel it was very awkward that the hotel doesn't have a recycling bin in the rooms or in the lobby. When I asked the front desk clerk where the recycling bin was, he laughed and said, "you would think that a LEED certified hotel would have a recycling bin for the guests, unfortunately we don't. However, you're welcome to give us whatever you want to recycle and we'll throw it in the employee recycling bin." I found this to be a little odd, but to the staff member's credit they always did take my recyclables and throw them in the employee bin. I don't believe that it would hurt the hotel to put a recycling bin in the lobby for the guests to use. It's a little awkward to have to wait in line, just to recycle a few plastic water bottles.

TIps for your stay:

-Book through Tower tours, they were the most friendly, helpful, and reasonably priced tour company.

-Take the blue and gold ferry. This one has the longest ride around the bay and shows you the most sights.

-Ask for a room with a street view, you won't regret it.

-San Francisco is a very liberal and eco-friendly town (again this isn't a bad thing, just different from many other cities across the US), so things like disposable plastic shopping bags are banned. Most retailers encourage you to use a reusable bag or you can purchase a paper bag for 10 cents. In addition, most public transportation runs either on electricity or biodiesel and many taxis are hybrids, for instance, the Toyota Prius.

-Some of the hills in San Francisco are extremely steep, many are at over 20-30 degree inclines. Even for young, healthy individuals climbing up one or two of these of the hills can be a challenge. Use the trolley/cable car if you have to go up more than two of these hills.

-There are several Walgreens and Safeway stores nearby. The closest would be the Walgreens on Sutter St. and Powell, just one block from the hotel.

-There's a laundromat one block from the hotel near Bush and Stockholm Street. The staff won't tell you about this one.

Room Tip: Ask for a room with a city view.
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Green Features: I appreciate the eco-friendly practices of the hotel, but please, get a recycling bin for the guests!
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rohank4284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 9 July 2013
Thank you for choosing to stay at the Orchard Hotel during your recent visit to San Francisco. We appreciate very much your time sharing with us the experience of your stay. Please accept our sincere apology for the inconvenience and unpleasant experience you encountered at check in. We are happy that the issue was resolved right away and you were satisfied with the new room. Guest service is one of our best qualities. We consistently focus on meeting our guest needs. Our goal is your positive experience. Thank you for the kind words regarding our staff. I will make sure to share with the entire team especially to David , Cornell, Yunis ? and Janice ?. We appreciate very much your support and feedback about our green living facilities. Rest assured that your comments have been addressed to the Management seriously for improvement. We value all of our guest feedback, positive and negative, which allows us to improve our service and offerings to not only meet but exceed our guests’ expectations. Your detailed reviews have given us valuable information on the guests perspective and to that, we are grateful. Once again, thank you for your patronage. We look forward to seeing you again in the nearest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Glenview, Illinois
Level 6 Contributor
198 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 July 2013

Having not stayed at The Orchard my family and I were very pleased with our 4th of July weekend stay here. Convenient to everything but no street noise like hotels directly adjacent to the Square. Very courteous, prompt and attentive service. A very Green hotel as well. Highly recommended!
Glenview, IL traveller

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BLtrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 9 July 2013
Thank you for your reviews on both our hotel and staff. I will make sure to share them with the team. It’s always nice to hear from our guests that we are meeting and possibly exceeding their expectations. Can’t thank enough for the high recommendations. We look forward to seeing you again.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Grove, Minnesota
Level 6 Contributor
227 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 July 2013

To celebrate our 20th anniversary within the last 1-2 weeks, my wife and I stayed at The Orchard Hotel for 5 days/4 nights. It is a nice little hotel that is very service-oriented. We received great assistance from the front desk staff and concierges. Our King room was larger than I had anticipated and had a large bathroom. Hotel staff were so helpful, accommodating our early arrival/check-in, requests for directions and dinner recommendations, and late check-out. They also surprised us with a lovely complimentary cheese and fruit tray and bottle of red wine in recognition of our anniversary. The location proved to be terrific, right at the corner of Bush and Powell, enabling us to take the Powell cable car line often. Three blocks over, on the cross street, was the California cable car line, which was also very convenient and handy. Multiple shops and restaurants all within a short walking distance. Our room was very clean, very quiet, and all-around enjoyable, with one of the most comfortable beds and sets of pillows ever experienced away from home. I would definitely recommend this property.

Room Tip: Request a King room on a higher floor facing Bush Street.
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Green Features: Very pleased to know that this hotel is so environmentally conscious/active. It would be even better to have small co-mingled recycling bins in the rooms.
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ViajeroJBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 8 July 2013
Congratulations on your 20th Anniversary. We want to express you our sincere appreciation for choosing to stay at the Orchard Hotel on your special occasion. We are so thrilled with all of your compliments about our hotel, services and staffs... We are so happy we were able to make your special occasion even more memorable and you also felt the room lived up to your expectation. Once again, thank you for choosing us for your celebration. Hope to see you come back on your next Anniversary.....
Regards
Collins Chu
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Magnolia, Texas
Level 6 Contributor
162 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 July 2013

Two of us on a Priceline reservation (bidding). Located on Powell and Bush, the location was perfect. Cable car stop right out the door and due to being two blocks up from Union Square, there was never a line. Rooms were pleasant and beds very comfortable. Free internet. Most notable was how quiet the hotel was (admittedly we were on the 10th floor so pretty far from the street noise). There is a restaurant and bar adjacent but did not really feel like part of the hotel. Don't count on your night cap to be in the hotel bar. Staff was very friendly with extremely efficient check-in and check-out and always a nice greeting with our comings and goings.

Room Tip: Higher is likely quieter.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 8 July 2013
Thank you for your review of our hotel and the kind words regarding our staff. We have to agree, the location really doesn't get any better. Downtown can be so much fun. As you have mentioned the famous cable cars are just right around the corner. We are thrilled to hear you enjoyed our quiet and comfy room, considering our rooms are one of the most important elements of the hotel. We really appreciate the kind words regarding our team. Our staff is indeed one of a kind and we consider them the best of the best. We are currently in the progress to upgrade the services at our restaurant and bar. We sincerely hope that you will try and experience the Daffodils on your next stay with us. Thank you again for the great comments and can’t wait to welcome you back.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 5 Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 July 2013

I just returned home to NY today from a four night stay at the Orchid in San Francisco. This hotel would not have even been on my list to consider had I not been meeting someone there. The bed was very comfortable. The room was clean. The concierge, especially Cornell, were especially pleasant and helpful. The location was good but maybe next time I would try a different area. I was really very pleasantly surprised by this little hotel and highly recommend it.

Room Tip: Choose a higher floor to minimize street noise.
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebwrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 3 July 2013
Thank you for selecting the Orchard Hotel during your recent visit to San Francisco, considering that there are hundreds of hotels to choose from. As you have mentioned the location is pretty stellar, it couldn't get any more convenient. We are happy to hear that you have liked our room and found our staffs pleasant and helpful. We will definitely share your kind words with the entire team especially to Cornell, our Concierge. We appreciate very much your recommendations, and sincerely hope that you will continue choosing to stay with us in future....
Kind regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sikkim, India
Level 5 Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2013

My family and I had the suite and a king double for 5 nights . We enjoyed our stay. I would recommend this hotel to anyone coming to SFO for a holiday , shopping etc. as well as business. The rooms are spacious and well appointed and maintained. Most facilities work well. The staff are friendly and helpful and try their best to meet your needs. David the concierge is amazing ...he makes your day ! There are smiles on faces ...that helps. The location is great ...right on Union Sq with all the shopping and restaurants within reach. Now for some challenges ...the gym is a converted room ..so it is small and congested. We need a better facility. The tea coffee maker is just a coffee maker. The hotel would do well to install a more verastile facility ...as most guests are international ...and drink tea ! The shower pressure is low and the head is streaky. Rooms below the 6th floor and towards the crossing of Powell and Bush ...have a lot of tram rumbling noise that can be very disturbing ...unfortunately the suites are the closest to this ! Housekeeping needs to give more soap bars ...they give only one for the sink ...what about the shower ? and they should clean and replace the water tumblers and mugs during night service. The rates are high .as are the parking charges ...the taxes add up too ...so the place gets to be expensive . ...but it is a well run hotel

Room Tip: Take rooms on higher floors and away from the elevator .....the lower floors get a lot of street noi...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corinthus65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 1 July 2013
Thank you for your kind review about our hotel and staff. We are happy to hear that you enjoyed your stay and have liked our convenient location. You have also found our room spacious, clean, comfort and well-appointed. Exceptional guest service is the foundation of our promise to our guests. We receive so many compliments specifically pointing out the great service that our staffs give our guests. I will make sure to share your feedback with the team, especially to David, our Concierge. We also appreciate very much your detailed comments about the hotel facilities… Please rest assured that we have taken them seriously and are rectifying all the issues with concerned for improvements.. We value all guest feedback which helps us to constantly improve our service and offerings to meet with guest’s expectation. Thank you for your recommendation and look forward to seeing you again soon.
Best regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarmouth, Maine
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 June 2013

Great location, although there are plenty of others who could say the same. Good deal though when I stayed here (June 21-24). Room was great, bed was very comfortable. Guys at the front door (David and Cornell) were most helpful and friendly. Folks at front desk were a little less so. Not unfriendly or unhelpfu lif asked, just nothing out of the ordinary.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoPoMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 27 June 2013
Thank you for your review on both our hotel and staff. We are delighted to hear that you have liked our convenient location and found our room great and comfortable. We will make it a point to share your kind words about the Concierge/Door staffs. We’ll let David and Cornell know that their friendless was the icing on the cake. We appreciated very much your feedback about the Front Desk Team. We value every guest comments. Your review has given us valuable information on the guests’ perspective, which allows us to improve our service and offerings to not only meet but exceed our guest’s expectation. We want to assure you that your comments have been addressed to the concerned personnel for the immediate attentions and improvements. We sincerely hope that this will not detour your consideration to stay with us again. Please contact me directly to make arrangement for your next visit, and I will personally see to it that your stay will be enjoyable.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchard Hotel

Property: The Orchard Hotel
Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#8 Green Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
#12 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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