The Orchard is a very nice hotel and I'd genuinely like to rate it higher. I just can't given the limitations it currently has compared to the other hotels I've stayed at.
Location - great location near Union Square, but not too close so the noise doesn't overpower you.
Reservations - The reservations folks were top notch
Most Staff - the doorman when I arrived was incredible, and the desk staff generally were helpful
Bathroom - the bathrooms were large and well maintained
Shower - the showers had plenty of hot water and good water pressure. I needed this after climbing up and down the hills. San Francisco hills are no joke.
Room was Quiet - did not hear our neighbors or much noise from the street
Room appointment. I found the furnishings to be nice and the comfort level of the room to be pleasant.
Internet, while free, was wonky. Often had trouble signing on, and when on it was terribly slow. Skype was out of the question. I could barely check my email on some days. I ended up using the hotspot on my phone.
No microwave and with no food in this place a microwave would have saved the day.
Toilet seat slid all over the place.
The "restaurant" did not have food - the only thing they had were a couple questionable happy hour offerings if you bought some drinks and the drinks were not cheap. Thankfully the bartender showed us the prices of the drinks and encouraged us to go down the road. The was a bit frustrating since we really wanted to just sit down, eat, and go back to the room after being out all day, but at least we didn't have the experience I just read some other travelers had.
My "guest robe" was dirty. I typically don't use them and don't know why I thought to try one on this time, but when I found it to be unclean. It appears to have just been re-wrapped instead of laundered.
Other reviewers found the rooms spacious. I do not see this. The size did not bother me, but I would not call the rooms spacious.
Lack of common area, lounge space.
Overall, the stay was nice, but without food service, room service (even a microwave), internet that is not reliable, and a couple staff members that did not do their part the stay did not live up to expectations for a top 10 hotel. Frankly, I am surprised by the rating given the number of hotels that do not have these deficits.
- Official Description (provided by the hotel):
- Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more less
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- Also Known As:
- Orchard San Francisco
- Orchard Hotel San Francisco