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“Great hotel, great location. ” 4 of 5 bubbles
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #11 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Paddock Wood, England, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel, great location. ”
4 of 5 bubbles Reviewed 27 June 2014 via mobile

My husband and I came to orchard hotel for the first 3 nights of our honeymoon travelling the west coast of America. The hotel was a great location, attentive staff and spotlessly clean. The room was large and comfortable. We did not pay for breakfast, as it looked very expensive. Having read previous reviews we went for breakfast round the corner. Exit the hotel, turn left, and the cafe on the corner does a lovely breakfast for reasonable cost. I would recommend this hotel as a good place to stay on San Francisco.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank AnnaandJames_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 27 June 2014
Congratulations on your wedding and honeymoon! We want to express you our sincere appreciation for choosing to stay with us on your special occasion. We can’t help but agree with you on our location. Shops, restaurants, sightseeing and transportation…. are just round the corner from our hotel. We are so happy we were able to make your special occasion even more memorable; and you also felt the room lived up to your expectation. Once again, thank you for staying with us for the celebration and appreciate ever so much of your highly recommendation. Hope to see you come back on your anniversaries….
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (375)
Date | Rating
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  • English first
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English first
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 June 2014

This is a wonderful hotel. We stayed there in June 2014. We appreciated the location near Chinatown and Union Square and found the staff to be very pleasant and helpful. They were always ready with a smile and a suggestion for some place to eat. Best of all though was the comfort and quiet of the hotel. We've never stayed in a room as quiet. Amazing!

Thanks for a great stay.

Celia and Richard G.

Room Tip: Ask for a room on one of the upper floors facing the back of the hotel
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Celia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 22 June 2014
Thank you for the great review! We are thrilled to hear that we did not disappoint you. We are beyond pleased to hear we have met or even exceeded your expectations. At the Orchard Hotel, we strive to provide every guest and exceptional experience, from service to amenities and product. It has appeared that we have hit our goal during your stay. Appreciate ever so much of your time to do this. We look forward to welcoming you back in the nearest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

Great location on corner of Bush and Powell and 5 mins walk to Union Square. Rooms were very clean and beds very comfortable. Staff were all extremely pleasant and helpful with the exception of one grumpy guy on our second day. Quite expensive to stay here but San Francisco is expensive city.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JaynieandAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 22 June 2014
Thank you for taking the time to share your experience. We are pleased that you have liked our room and found it very clean and comfortable. As you mention, our location is just great with convenient access to most of the main attractions. We are so sorry for the unpleasant experience you have encountered with one of staff. We want to assure that we have taken immediate action in rectifying the issues with the concerned personnel. As we all know, hotels in San Francisco can be on the expensive side compared to some other cities, and our goal is to make sure we provide guest with excellent value. Thanks for the review. We look forward to seeing you again.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powell River, British Columbia, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Located perfectly at the corner of Bush and Powell, this small hotel delivered quiet elegance. We were pleasantly pleased to find that our first visual impression of the Orchard hotel matched the pics online. However the nicest part was the great welcome we received from staff. Concierge Alfonso was a great help in getting us information for tours and had great suggestion for restaurants in the area.

Our room located on the 9 TH floor was large with lovely decor, and a great seating area in the bay window. The beds were very comfortable. The bathroom was huge, and if I had to make one suggestion, it could have been improved with more storage for personal items and close
hooks.

The location is superb. Walking distance (downhill) to Union square. Bus passes are available at Walgreens, a block away. We got a three day muni pass that took us everywhere we wanted to go. Our server at breakfast (sorry can't remember her name) helpfully explained the difference between the "L" (limited) and the regular lines. There are many great restaurants in the area within a short walk. Chinatown is just two blocks away. And all the tourist spots are within easy transit. There is a cable stop right around the corner to Fishermans wharf ( if you have to go!). Or hike up to California street and ride the cable down to the Ferry Building.

Breakfast at the Orchard was wonderful. We tried most of the dishes In the four days we were there and every one was delicious - but my favorite was the breakfast burrito. Fresh fruit to start, big portions and the friendly service was a great way to start the day. We didn't need lunch!

Room Tip: Our room was on the ninth floor and although it is a busy street especially first thing in the morni...
See more room tips
Green Features: The Orchard has won award for their green policies, but you are not " hit over the head" with them. There is a great recycling container in the room. There are large soap and shampoo dispensers but they are nicely attached to the wall and they are fragrant and good quality products.
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lorna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 22 June 2014
We appreciate your comments of your recent stay at our hotel. We are thrilled that our front staff here have made such an impression and grateful that you decided to document your experience. We will let the team know, especially to Alfonso. We have to agree, the location really doesn't get any better. Shops, restaurants, sightseeing…. are right around the corner from the hotel. We are glad you also felt the room lived up to your expectation. Thank you for the feedback to have more storage space in room. We assure you that your comment has been addressed to the concerned department for their attentions and improvement. We are pleased to hear that you have tried and loved our services and food at the Daffodil restaurants. Thanks again for taking the time to do this. We hope to see you again very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Stayed at the Orchard last week and was blown away by the service. The front desk and front door guys are literally the best I have ever encountered. Friendly. Professional. Helpful. Can't do enough for you. Tremendously positive attitude. Everything you want but usually don't get. Each person was consistently excellent.

The rooms are a very nice, roomy size and the bathroom downright huge by downtown urban standards lately. We stayed on the 8th floor and it was very quiet, very private and very cozy in an almost elegant but not overly fancy way. Really, really good place to stay.

Wifi is free and worked great.

Didn't try the room service but did get some incredibly good old school italian take out after midnight from right across the street.

The location is walkable to everything - restaurants, transit, union square is 2 blocks away. We walked down to the Ferry Building and it was marvelous to see the bay and visit the farmers market.

My only complaint is they don't have a business center. They do have a very old computer on the front desk that you can use ( or they'll do it for you) to print out your boarding passes. But a real business center and the ability to print documents is needed and they should add that.

Bottom line, though, is this hotel is wonderful and is a very good value compared to place like the Klimpton which are way more expensive and offer very tiny rooms and sometimes snarky service. Just sayin'.

Room Tip: Higher floor is quiet.
See more room tips
Green Features: This place doesn't make a big deal out of it but they are quite green and I know quite a few environmentalists who stay here and often recommend it.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RockingRobin78704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 19 June 2014
Your review was music to our ears, thanks for posting! Perfection is definitely what we strive to. We are beyond pleased to hear we have met or even exceeded your expectation. We have to agree with you on our location, you have everything quintessential San Francisco in any direction once your stop out of doors. We are glad that you have enjoyed our tastefully appointed room and found it overall above the downtown urban standard. Appreciate your gracious compliments about the staffs. We must admit. They are outstanding. Nothing is too large or small for them to handle. Not only are they great at doing the necessary daily business, but it’s the extra attention that they all seem to constantly put forth. Thanks for the great review! We will make sure to personally share your feedback. Look forward to seeing you again very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

We stayed 5 nights, and found the accommodations comfortable and clean. The doormen (one in particular that we relied on heavily was Cornell) were exceptional in service. No real complaints against the desk staff, other than we (my wife noted this) weren't always greeted, but they certainly did their job and well. Location is right off Powell and close enough to everything, and I felt it was strategically located to many of the sights one would walk to.

Green Features: This hotel has apparently won awards for being "green." So in addition to everything else written, one could also stay there for their conscientious efforts.
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 19 June 2014
We appreciate your comments of your recent stay at our hotel. We are glad to hear that you have liked our well appointed guest room and found it very clean and comfortable. As you mention, our location is pretty stellar, and is ideally located to many of the sightseeing. We are thrilled that Cornell, our Doorman/Concierge, goes above and beyond his call of duty to assist you with all of your travel needs. Your feedback about the services from other areas is noted and has been addressed to the concerned personnel and department for the attentions and improvement. Once again, we value your patronage. We sincerely hope to welcome you back soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 15 June 2014 via mobile

We stayed 1 night at this hotel and it was a pleasant experience. The staff was very helpful especially when we realized there was a booking error associated with our reservation (our fault) and they promptly helped us correct it. The rooms were comfortable and quiet. Great location just a few blocks from Union Square.

Stayed June 2014, travelled with friends
Helpful?
Thank LoveToTravel8799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, 19 June 2014
Thank you for taking the time to share your experiences. We are pleased to hear that our staff was able to resolve the booking error to ensure your stay was uncomplicated and pleasant. We are glad that you have liked the hotel location, and found our room quiet and comfortable. Appreciate your positive feedback about the staff, will definitely share them with the team here. Thanks again for the review. We hope to see you again soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchard Hotel

Property: The Orchard Hotel
Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#7 Green Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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