The experience at Pickwick Hotel San Francisco is indeed a one that no sane person will ever want to encounter ever.
On our 2nd of 4th night stay at the hotel, a false fire alarm that was triggered off at the restaurant in the hotel forced us, along with other guests to walk down to the hotel lobby. When all guests gathered at the lobby, the counter staff appeared as if nothing happened and continued with their routine work while all the guests waited for a while before deciding on our own that we could return to the room to rest after the fire department walked through the building.
When I woke up a few hours later that night, i realised that to my horror, our room door was widely opened. (I remembered locking the door after returning from the fire evacuation earlier as the hotel door, built in the weirdest way I have ever encountered, will not automatically rebounce back). We immediately checked through our things and to our horror, one of our personal bag containing passport and other important documents is gone!
We made our way down to the ground floor counter and informed the staff of what happened, receiving only "not a big deal" reaction from them. When we requested to review the CCTV footage, we were told that they were unable to access and have to wait till the morning. They then calmly asked if we wanted to make a police report and pretty much left us alone after helping us to call the police until we decided to return to our room and lock ourselves till the sun rises. (the police only came in hours later).
In the morning, we met with the general manager, who wasnt able to help us much too, except to cancel our room while trying to finish up his investigation, paper documentation and incident reporting.
Throughout our own conversation, he insisted that the security breach was not a responsibility of the hotel but the responsibility of hotel guest. (he gave us the impression that the cause of the incident is because we did not properly lock our door). When we requested to look through the CCTV footage, we were told that they do not have any security cameras on that floor and no one have accessed our room except ourselves.
After experiencing such traumatising sequence of events in a self proclaimed decent hotel, we immediately packed our bags and left and left to arrange for most of the things pretty much on our own. At approximately 1 hour after we packed our bags and left the hotel, we received a call from the embassy that the passport was found at the back alley of the hotel.
The whole incident from false fire alarm to theft is just too coincidental, too staged to believe that it is true. Biggest security issue ever, having to pay way too much for a room like that, when similar price can get you a decent and safe room just 1 street down. Stay at this hotel at your own risk.
- Official Description (provided by the hotel):
- The Pickwick Hotel is close to many popular attractions within walking distance…take a hop on to the historic Cable Car just a block away, a leisurely stroll to Union Square, Museums or Theaters all within 3 blocks. Attending a conference, The Pickwick Hotel is just 2 blocks away from the San Francisco Moscone Convention Center and 2 blocks away from the San Francisco Federal Building. ... more less
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- Also Known As:
- Pickwick San Francisco
- Pickwick Hotel San Francisco