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“Traumatising Experience - Room break in / theft in the middle of the night” 1 of 5 bubbles
Review of The Pickwick Hotel San Francisco

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The Pickwick Hotel San Francisco
Ranked #122 of 227 Hotels in San Francisco
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Traumatising Experience - Room break in / theft in the middle of the night”
1 of 5 bubbles Reviewed 1 January 2014

The experience at Pickwick Hotel San Francisco is indeed a one that no sane person will ever want to encounter ever.

On our 2nd of 4th night stay at the hotel, a false fire alarm that was triggered off at the restaurant in the hotel forced us, along with other guests to walk down to the hotel lobby. When all guests gathered at the lobby, the counter staff appeared as if nothing happened and continued with their routine work while all the guests waited for a while before deciding on our own that we could return to the room to rest after the fire department walked through the building.

When I woke up a few hours later that night, i realised that to my horror, our room door was widely opened. (I remembered locking the door after returning from the fire evacuation earlier as the hotel door, built in the weirdest way I have ever encountered, will not automatically rebounce back). We immediately checked through our things and to our horror, one of our personal bag containing passport and other important documents is gone!

We made our way down to the ground floor counter and informed the staff of what happened, receiving only "not a big deal" reaction from them. When we requested to review the CCTV footage, we were told that they were unable to access and have to wait till the morning. They then calmly asked if we wanted to make a police report and pretty much left us alone after helping us to call the police until we decided to return to our room and lock ourselves till the sun rises. (the police only came in hours later).


In the morning, we met with the general manager, who wasnt able to help us much too, except to cancel our room while trying to finish up his investigation, paper documentation and incident reporting.

Throughout our own conversation, he insisted that the security breach was not a responsibility of the hotel but the responsibility of hotel guest. (he gave us the impression that the cause of the incident is because we did not properly lock our door). When we requested to look through the CCTV footage, we were told that they do not have any security cameras on that floor and no one have accessed our room except ourselves.

After experiencing such traumatising sequence of events in a self proclaimed decent hotel, we immediately packed our bags and left and left to arrange for most of the things pretty much on our own. At approximately 1 hour after we packed our bags and left the hotel, we received a call from the embassy that the passport was found at the back alley of the hotel.

The whole incident from false fire alarm to theft is just too coincidental, too staged to believe that it is true. Biggest security issue ever, having to pay way too much for a room like that, when similar price can get you a decent and safe room just 1 street down. Stay at this hotel at your own risk.

  • Stayed December 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank TiffanyYSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
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English first
vancouver, bc
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 28 December 2013

Stayed here for a convention with a queen bed reservation and was given a room with a single twin bed and a big surprise. A HUGE cockroach in the middle of the floor. Never seen one bigger in my life!! After speaking with the front desk, he was indifferent and flippant. Clearly this was not the first time they'd heard this. I was relocated two doors away to an equally disgusting room right off the elevators with one twin bed. Two doors was not far enough away from the cockroach for me and this was going to be the longest 3 nights of my life. Allegedly the hotel was all booked out and there was nothing they could do, but after arguing with the front desk staff for 15 minutes I was 'upgraded' to the presidential suite on the 6th floor. Still a dump, but at least no cockroaches. Do yourself a favour and steer clear of the Pickwick Roaches!! This place should be shut down!

  • Stayed February 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SunChaser6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Francisco hotels

Portsmouth, United Kingdom
Level Contributor
111 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 28 December 2013 via mobile

We are halfway through a 13 night stay here & I can't fault this place the staff are very friendly & helpful if you want to book a trip, the house keeping is good & when there was a false alarm for a fire it proved to be a swift response from the staff & the local fire service. There maybe the odd chip in the paintwork in the rooms but I don't find that a problem, the fridge in the room came in very handy & you couldn't hear it running, Walgreen just round the corner for all the things you forgot to bring. It is a very busy road outside & the fire trucks seems to go through every few minutes until 4 have gone by then that fire station must be empty so it's quite for a bit. If your a light sleeper then this might not be the place for you but apart from not hearing the tv when they went pasted they didn't wake me up through the night (not even the wife's snoring). Very close to all of the main things most people come here for like the street cars, cable cars & so on. As I drive for a living I opted to use the local muni transport & at $28 (purchase at the tourist information office a short walk to it on Market street) for 7 days unlimited travel on all trams, street cars, historic cable cars & buses you can't lose. They say public transport is bad here but it's better than & more frequent than where I live so it can't be that bad. There are a few downsides to this area though. There is an unprecedented amount of beggars about most of them are more nuts than a squirrel's lunch & if you head towards 6th/7th street (soma) it feels very unsafe area to be in even during the daytime. Apart from getting used to that I would stay here again.

Helpful?
Thank con555
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
San Jose
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 26 December 2013

I had a couple of events nearby, and the location was the closest to minimize walking. The garage is located on Mission, which can be a difficult left turn during peak traffic times, so come up Mission from 4th and make a right into the garage.

The room was clean, and the bed was comfortable. Unfortunately, there was nothing in the bathtub/shower to prevent slips, nor to hold on to, so I had to skip my shower. The flat panel TVs are OK, but they are not showing any HD channels.

My biggest complaint was that my room was behind the elevators (714) and you could hear them all night.

In all, a decent clean hotel, and an OK price.

Room Tip: Avoid the elevators.
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

Me and my girlfriend stayed for almost 2 weeks. The hotel location is perfect if you are visiting the city. Upscale shopping malls like Westfield, Bloomongdales, Nordstrom is just a stone throws away. The staff are very friendly specially Randy Millares who took care of all our needs during our stay. My girlfriend was very happy to stay at the hotel. It gave us a lot of very memorable happy moments that we will treasure forever. Some may say that its an old hotel. But little did they know that Pickwick is historical. It has modern stuff inside the room like 32" flat screen tv, contemporary design executive desk, a coffee mker and a ref. The location is just superb! You can easily go to tourist destinations. Again, thank you Pickwick for being part of our honeymoon.

Room Tip: You can't go wrong in choosing this historical hotel. Location is just superb. Staff are friendl...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JTL888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 2 December 2013

Was at a convention so great location but hotel put up their prices massively for what is a less than average hotel. Room was tired and bathroom old and in need of updating. Understand putting up prices during short demand but to not include breakfast or even a bottle of water is a bit poor.

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pete70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

Very nice hotel. Rooms were small but clean. Professional and friendly staff were very helpful with information about the city. Price was reasonable. My only complaint was that I wanted a nice soak in the tub after being up for 24 hours and traveling and the tub would not hold water. Otherwise great place to stay. Just a block or so from the trolley, market street and BART.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tobie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pickwick Hotel San Francisco

Property: The Pickwick Hotel San Francisco
Address: 85 5th St, San Francisco, CA 94103-1812
Phone Number:
Region: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #122 of 227 Hotels in San Francisco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Pickwick Hotel San Francisco 3.5*
Number of rooms: 189
Official Description (provided by the hotel):
The Pickwick Hotel is close to many popular attractions within walking distance…take a hop on to the historic Cable Car just a block away, a leisurely stroll to Union Square, Museums or Theaters all within 3 blocks. Attending a conference, The Pickwick Hotel is just 2 blocks away from the San Francisco Moscone Convention Center and 2 blocks away from the San Francisco Federal Building. ... more   less 
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Also Known As:
Pickwick San Francisco
Pickwick Hotel San Francisco

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