My company consistently books me at the pickwick due to its location and price. I have had other problems with this hotel. Such as maid service knocking every hour on the hour starting at 545am. Then over charging me for room fee. This latest trip the woman at the desk told me they had my reservation online (pre-paid) however I had to pay the hotel again and submit for a refund from the booking agent Expedia on my own. I refused to pay for the same room twice and the lady at the counter flat out told me your broke and don't have any money so you cannot stay here. Given I was coming off a 30th flight I was a bit disheveled, however I did not smell and clearly I am far from homeless. I showed her my wallet with ample cash and credit cards and asked to speak to a supervisor. It was 10 pm and apparently too late so no supervisor on duty. I was told if I wanted a refund I would have to contact the accounting dept. Amazing. I lost my cool and was extremely tired and upset. I had to walk to a nearby hotel and checked in immediately without incident. The property is old. Smells like smoke and noise if on street side. I will never return to pickwick and advise everyone to not stay there. The best western americania is much better close by and near the same price. Pickwick management does not listen or tend to guest complaints. By far the worst hotel experience I've ever had
- Official Description (provided by the hotel):
- The Pickwick Hotel is close to many popular attractions within walking distance…take a hop on to the historic Cable Car just a block away, a leisurely stroll to Union Square, Museums or Theaters all within 3 blocks. Attending a conference, The Pickwick Hotel is just 2 blocks away from the San Francisco Moscone Convention Center and 2 blocks away from the San Francisco Federal Building. ... more less
- Reservation Options:
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- Also Known As:
- Pickwick San Francisco
- Pickwick Hotel San Francisco