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“No good value for money”

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Omni San Francisco Hotel
Ranked #3 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Stockholm
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No good value for money”
Reviewed 12 May 2014

Pros:
- Good Location
- Friendly staff
- Many rooms available

Cons:
- This hotel should not be ranked as high as it currently is. It is just a very average hotel.
- Expensive, bad value for money
- Horrible wifi

Room Tip: Make sure to get a room a few levels above the entrance or else you will hear the front doors open a...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CEDahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (643)
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English first
Hong Kong, China
Level 6 Contributor
121 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 12 May 2014

As I had seen that the Omni had high ratings, our family booked three nights with them. My husband specifically called the property to reserve a suite connecting to a room with two beds. As he was told that it was available, he promptly booked the reservation. We checked in and did not get what we were promised. There was no two beds in the second bedroom and the supposed "suite" was a U shaped room with the entry, desk and living area also cramped together, a long hallway to the bedroom and no separation from the bedroom area and the living area. The bathroom was small and no better than any Hiltons or Marriotts.

The connection to the adjacent turned out to be an outside connect which means that it connects to the adjacent room through the doors in the hallway. There is a larger door that can separate the set of rooms from the hallway but that door was never closed even though we left it closed when we left the rooms. From what the manager told me, these are the only connecting rooms they have.

If you come as a family, I would not recommend this hotel as it is not family friendly and is not set up for kids.

Finally there was no service to speak of. Even though we had just checked into the hotel, the valet would ask every time we asked our car to be brought up whether we were checking out of the hotel! There seems to also be only one bellman who was in too much of a hurry to dump our bags and could not wait around.

Room Tip: Stick to the regular rooms. It's not worth paying double or more for the supposed suite.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VoyageurW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy C, Director of Sales at Omni San Francisco Hotel, responded to this review, 20 May 2014
Dear VoyageurW,
Thank you for your review, the feedback and suggestions from our guests are what keep our hotel strong. I am so sorry that you had a negative experience at our hotel, especially since it was a family vacation. We pride ourselves on being very family friendly and it sounds as if we did not live up to your (or our) expectations of this. I can assure you that we will address this with our team to make sure that we learn from your comments and hopefully will have an opportunity to do it better on your next visit.
Thank you for being with us and we hope that there is a chance you will come back to visit again.
Wendy Coale
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014 via mobile

My husband and I have stayed a hotel so many times, but this hotel is one of the best hotels in our list!! Very clean, kind staff, good location, and so comportable bed !!!

If we have a chance to visit San francisco next time, we will definitely stay here again.

*Caution! The parking fee is a little expensive..between $33 and $55.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank P. L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleethorpes, United Kingdom
Level 6 Contributor
280 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 10 May 2014

This was the most boring hotel I have ever stayed in,. Room just looking over roofs and Ariels
Large room booked yes large and boring bog standard hotel room ,. Such a shame as San Francisco is fabulous the restaurant is bobs bar again bog standard burgers etc service was ok but
None of it was special more of business than pleasure hotel no personal service at all...

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 May 2014

I've stayed in a lot of nice properties with average service and I've stayed in places that didn't have all of the amenities with great service. What sets the Omni in San Francisco apart is that they have it all! The property is awesome and not in a huge, cold sort of way... just the right size. The staff from the bellmen at the doors, folks at the front desk, and yes...even the cleaning folks were all incredibly friendly and conscientious of all of the guests. It's extremely rare to stay at a place where the entire staff has a finger on the pulse of their operation like this place. Nicely done everybody!

Room Tip: Higher floors have less street noise.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

The hotel was wonderful! It's conveniently located downtown and very near some great restaurants. It's also a short walk down to the waterfront. The hotel decor on entry is very nice and the room was comfortable. The best part of the stay was the customer service. I left my ipad behind and the staff very quickly found it and shipped it to me.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

I had an amazing stay at the Omni San Francisco. The staff would have to be the best part of the stay. The gentlemen at the front door are so kind, and the front desk staff are readily available to give you suggestions on meals, entertainment, and transportation. The only negative I would have to give are the condition of some of the outlets. The outlets by my bed and in the office area did not work.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Taylor J F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Region: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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